footlocker.com Reviews
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Join 4,801+ users reviewing Foot Locker. Read verified ratings and real customer experiences on footlocker.com before you order.
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1.6 / 5
Average user rating
4801
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for footlocker.com.
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footlocker.com Reviews
Read real experiences from customers of footlocker.com.
Brands may not incentivize or pay to hide reviews.
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Pradip Gurung
March 28, 2026
Absolutely the worst experience at Foot…
Absolutely the worst experience at Foot Locker Reading.The shoes were clearly marked £89, but I was charged £104 at the till.When I questioned it, the staff member was unhelpful, dismissive, and didn’t even offer a simple apology. Instead of resolving the issue, they acted like it didn’t matter and gave no proper explanation for the price difference.This kind of behaviour is completely unacceptable. Customers deserve honest pricing and respectful service. Being overcharged and treated poorly at the same time is not okay.I will not be returning and would warn others to double-check prices before paying at this store.
Darren Charles Plant
March 26, 2026
Wish I’d read reviews before buying…
Wish I’d read reviews before buying online , brought trainers they’ve taken money now being messed about and delayed, big company didn’t think to review, never again rubbish
ROHIT BELLARE
March 25, 2026
I always enjoy shopping at the mall
I always enjoy shopping at the mall. When it comes to Foot locker i have always bought a nice dress for myself at foot locker. The company should have more of nike nylon shirt I purchased at foot locker
Jason Coleman
March 24, 2026
Store service great, FLX membership clunky
Store service great. Online service not so good. Express shipping available to FLX members £4.95. But it only applies to goods from the UK warehouse, not the Netherlands or UK stores -- which Foot Looker doesn't show you. So you sign up and the express option isn't there, or might be. Poor user experience.
Jessica Gordon
March 23, 2026
82% 1 star reviews says it all
The fact Footlocker has 82% 1 star reviews says it all!! Please trust all previous reviews and avoid! Worst online retailer i have ever used and will never be silly enough to again! Refunds process from start to finish is absolutely shocking, unnecessarily complicated and looooong!! They breach their own 14 day policy (and consumer law) and couldnt care less! I am still waiting on my refund and i am not confident i will ever get it! Customer services useless! Incredibly frustrating experience all round! Go elsewhere!
Kevin Clarkson
March 22, 2026
Awful Unreliable website -
Awful website. No correlation between what shows as in stock and what they actually have in their warehouse. Not worth risking buying something if it were for a gift or needed in a short timeframe as you have no idea if they'll dispatch or cancel it. Customer services are useless and have no helpful information beyond what you can find yourself. Quite sad, as Footlocker used to be a decent company.
GoKartChamp2010
March 20, 2026
Order trainers months in advance so you might get them in time
Ordered a pair of trainers several days ago. No updates at all then finally shipped with DHL and then waited in all day for delivery only for the driver to be unable to use the lift and storm out the flats because he is so dumb. Left a calling card saying sorry we missed you even though I was on my way down to meet him. Footlocker are no help and now I have to wait another 3 days for delivery. What a joke of a company.
Texas Girl
March 19, 2026
I paid over $300 and something dollars…
I paid over $300 and something dollars for my shoes and my son shoes once I got the delivery notification I went to my Amazon locker to check but once I got upstairs only 1 pair of shoes in the box not 2 I called customer service and I get told to wait 48 hours wtf noooo yall didn’t wait to take my money now where are my son shoes his Jordan’s that just came out so yea im big mad this is unprofessional
Maja Fetherston
March 19, 2026
I order a pair of shoes from them 3…
I order a pair of shoes from them 3 weeks ago and still haven’t received them . I contacted them on many occasions and they assured me that it will just take more time to arrive . Now when I track my order it’s says it getting set back to sender . No help what so ever . DO NOT ORDER FROM THEM !
Rebecca Peach
March 17, 2026
INCOMPETENCE
10 days after placing order still waiting..customer service was incompetent. Tracked my shoes down and they weren’t even sent. When they did finally send them they are sitting in a Wellington nz post and I’m not sure what is happening.. they sure did take my money though.
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