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1.2 / 5
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1482
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flyfrontier.com Reviews
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JustAnswer Customer
March 31, 2026
Frontier air lines has worst and rude flight atendant
Frontier air lines polici don't let you used over head Storage for your personal items ( small 2lb bag ) flight attendant call me loud " you don't pay for it you can't used" I inform flight attendant i have knee surgery and is defficult to keep my bag in front of my feet and the Over head Storage was 50% emty. Other pasanger has identical expirience they call them very loud ''YOU DON'T PAY FOR IT YOU CAN'T USED'' they vant you to feel gilty in front of other pasangers. Horrible experience houw Frontier train thir staff "bad attitudes," a lack of empathy, or a total disregard for the customer's.Frontier have hundreds difrent ways to resolve this problem but Frontier train flight attendant to make psychology pressure on pasangers.
customer
March 31, 2026
Flight to Denver from Phoenix and on to…
Flight to Denver from Phoenix and on to Wash DC/Reagan. First, sheer price gouging to charge for a carry on bag. It’s one thing to pass some costs of inflation and fuel costs on to a customer for the same quality service, but quite another to raise prices for LESS quality. TSA precheck did not work, wasting time spent checking in digitally from home.My husband and I not seated together, Not even close! This caused issues with boarding because the Frontier app is so poorly designed and lacking critical functionality that we couldn’t transfer my pass from his phone to mine. App is not optimized for iphone! copy is jumbled and illegible. Have to create a login to find flight which is not required on American or other airlines. I will not fly this airline again, and all this before we even board which makes me very nervous.
Steven Rock
March 30, 2026
WOW, Frontier is Awful!
I rarely write reviews like this, but what I experienced with Frontier Airlines was beyond unacceptable—it was infuriating.I booked a red-eye flight from Las Vegas to Cleveland (departing around 11:59 PM on March 27) specifically to get home for my mother’s funeral. This was not a casual trip—it was deeply personal and time-sensitive. Frontier offered a direct flight that fit perfectly, and I trusted them to get me there.After checking out of my hotel and heading to the airport, I received an email around 7:00 PM that the flight was canceled. Not delayed. Not rebooked. No attempt to provide an alternative that same night—just canceled. Their only “solution” was a refund or flight credit. A flight credit? Why would I ever choose Frontier again after this experience?Because of their failure, I was forced to scramble at the last minute:• $325 for an unexpected hotel stay in Las Vegas • $145 for a non-refundable hotel in Cleveland I couldn’t use • $290 for a last-minute replacement flight the next day And worst of all—I missed my mother’s funeral.Let that sink in. Because Frontier couldn’t fulfill a basic commitment—getting a passenger from point A to point B—I missed saying goodbye to my 84-year-old mother.To make matters worse, there was no meaningful customer support. No live assistance. No accountability—just an automated message and a dead end.Before posting this review, I even tried contacting their customer service chat. There was no live agent available. Eventually, they cited “weather” as the reason for the cancellation—yet no other airlines appeared to be impacted that night. When I asked for specifics, such as the exact METAR or operational restriction that directly affected this flight (not vague upstream or network issues), I received no response. The did offer me a $15 voucher, YAHOO, I declined it! What an insult!The reality is, Frontier appears to operate so lean that any disruption earlier in the day can cascade into late-night cancellations, leaving flights like mine—and passengers like me—completely stranded.Because I trusted Frontier Airlines, I incurred hundreds of dollars in unexpected expenses and missed one of the most important moments of my life.This was my first experience flying Frontier—and it will absolutely be my last.If you’re considering flying Frontier, understand this: when things go wrong, you are completely on your own.
Celso Luiz
March 30, 2026
Unfortunately
Unfortunately, wealthy companies like Frontier do not care about the less fortunate. A trip that I spent months working to afford for my children was ruined by them (Frontier) when they canceled my tickets just 3 hours and 40 minutes before boarding. My heart broke into pieces seeing the sadness of my children.
Hayley
March 28, 2026
Never flying them again- they just lost a s#it ton of business
Never flying them again. Atlanta airport staff the cause. Never mind the fact that I paid the same amount to fly them vs United in the first place for Music Week in Miami, the exorbitant bag fees, no wifi nor inflight entertainment for 8+ hrs of flying. Nor that I paid a premium on both legs for a seat halfway down the aircraft. Never mind that the initial flight was late and that their app doesn't actually give live updates such as 'boarding' or tell you what time the gate actually closes; Yesterday when I turned up to the gate one minute BEFORE they close their flight, the four women including their supervisor at the gate smugly looked at me and told me I was too late, the flight was closed. Never mind that all the other airlines do a 15 min window (theirs is I found out 20 mins) closing. I looked up at the display on the TV and pointed out that I was within the closing deadline by one minute. They told me 'That's Delta's clock, not ours'. It wasn't Delta's clock, it was the airports clock, my own iphone which is all (via the internet) timed perfectly to the GMT - it's not possible that the screen was wrong and they were right. THEY CLOSED THE GATE ONE MINUTE EARLY. PERIOD. I believe they were actually doing the paperwork there and then to close the flight and hadn't actually closed it, but they told me it was closed. I worked in the airline industry, so I know what happens when you close a flight. I know that it is irreversible, but at the same time I they could and should have let me on the plane. So, with that in mind, I asked them what they could do for me. The 'supervisor' asked me for my booking code, I thought she was going to try and do something to help me, but no, she was typing in her system, it turns out all she was doing was typing in a cover your as$ message saying that I got to the gate too late and she was marking me as a no-show, which would mean it would be MORE expensive for me to re-route. After this, and actually later than the twenty minutes, a multiple of people turned up, and again they were all smug and smiling and almost like laughing at all of us. I called Customer Service, they told me that bc this was halfway through my journey (from Miami to SF), there was nothing they could do to reroute me. Even though I explained the situation. I called customer service and I requested that they tell me exactly from their logs what time the flight was closed. They lied to me, told me that it was the one minute later (after trying to deflect and patronize me and telling me stupid things like what time check in closed, and what time the aircraft took off).Despite lying to me about the flight closing time, they did offer me a lousy $75 credit and then told me to go back to the gate staff and see if they would be willing, at their discretion, to book me another flight. Of course they were going to charge me, it was the same mean girls after all. It was going to take me more than 24hrs to get home with any of their solutions, forcing me to overlay in a hotel somewhere at my expense and they were going to charge me on top. Of course, I simply opened up my Google flights, and booked the next direct United flight home for $600. At least I got wifi and in flight entertainment, and an app that tells me what time the flight closes and gives me status updates. I later bumped into other displaced passengers on the United flight who agreed to boycott Frontier airlines for as long as they lived. I wonder how many other people day after day boycott Frontier bc of incidents like this. At this point, I refuse to fly Frontier Airlines ever again. The attitude of their staff was despicable, particularly because they closed the flight one minute early. Especially the supervisor. I was very civil but firm. Let alone the fact that their computer systems are so inadequate that they can't tell you when their flight is boarding. They can't inform you properly of delays, and definitely don't tell you when the flight's close beforehand, and the fact that its at least 5 mins earlier than the other airlines. Given how much I fly, they just lost tens of thousands of dollars in my business forever. I don't care if I have to take an indirect flight. I don't care if it costs me more. I don't care if I have to drive. I am never flying Frontier Airlines ever again. I also boycotted Ryanair many years ago in Europe. Never flew them again either. I know I'm not alone. All the other people I ran into on the United flight told me the same thing. If only their staff had been a little bit accommodating, a little bit empathetic, and not a complete bunch of a-holes.
Heidi D.
March 28, 2026
Don't bother with the pre board
We were a group of multiple (2) flyers who checked in and were never assigned a seat. We were told they assign seats at the ticket counter before the flight. Of course, when we approached the lady there, she said no, no, those are assigned when we board. We were scheduled to pre board, mind you, and got pulled from the line and we weren't allowed to board until the very end. So pre board was written on my pass, but no seat. The same lady then makes us wait until the entire flight is boarded before we can get a seat. We are all military, one with an injury no less. maybe they dont actually appreciate the military members. Or maybe the employees just dont care about customers.
Florian Motta
March 26, 2026
Worst experience ever with an airline
Worst experience ever with an airline. Will never use it again.Despite arriving nearly three hours before departure, I was forced to wait for hours at the check-in counter before being assisted. When it was finally my turn, the agent was discourteous and unprofessional. I was incorrectly told that my checked baggage was 11 pounds overweight, while a connecting airline later confirmed it was only 2 pounds.When I politely asked to rearrange items in my suitcase to meet the allowance, I was refused on the basis that check-in was about to close. I was then told that if I did not pay the surcharge immediately, I would miss my flight. Under these circumstances, I felt subjected to undue pressure that closely resembled blackmail, as I was given no reasonable alternative but to comply.This situation, combined with the long wait caused by the airline, resulted in me being charged over $70 in what I believe to be unjustified fees. Overall, I felt poorly treated and taken advantage of.They now refuse any claim regarding that saying that I should have done a dispute and a scene in the check in for it to be valid ???
Ali
March 25, 2026
The Worst Flight Ever! Never Recommend It!
The worst flight ever:First, the flight attendants didn’t treat passengers well at all.Second, they charged me $100 for my backpack — on the flight to Las Vegas it was considered a personal item, but on the return flight to Atlanta and then to Houston it suddenly became a carry-on.
Andrew Sutherland
March 25, 2026
Absolute scammery
Absolute scammery. I’ll never fly this scam of an airline again. They charge you for every single possible thing they can, including if you select a middle seat. I was charged $70 for my carry on. Companies like this are what’s wrong with the world these days. Negative stars if I could give it.
Emma Smith
March 24, 2026
If I could give zero stars I would
If I could give zero stars I would. We've had the worst experience with Frontier and will definitely never attempt to fly with them again. They canceled (not rescheduled) an outbound flight due to weather causing us to miss our entire vacation. Customer service is horrendous. It's taken me days to have them send me the reason for the flight cancellation so I can turn it in for travel insurance.
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