floom.com Reviews
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1.8 / 5
Average user rating
296
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for floom.com.
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floom.com Reviews
Read real experiences from customers of floom.com.
Brands may not incentivize or pay to hide reviews.
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Marion Jones
March 28, 2026
I want to give full marks to ROSE&MARY…
I want to give full marks to ROSE&MARY florists in Twickenham/St Margaret’s for the gorgeous Mothers Day bouquet I received from my daughter. It has lasted 2 weeks - surely a record - and given me the greatest pleasure.
Danny
March 18, 2026
I will NEVER do the business with this company again
Recently I ordered tulips for my girlfriend from this online store, I payed extra money to get Superior option (which should be 40 tulips) and I payed in total $179.63. I received maybe 20 flowers all together so 50% less that I payed for and I'm very not happy with this order. Similar bouquet with MORE flowers I could buy on Amazon for $49.Customer service didn't help me at all, they offered me 10% discount in next purchase. I wasted so much time to write emails to them and I don't need your 10% discount, you sent me 50% less flowers so I want 50% refund. If you cannot fulfill orders, you shouldn't be running a company like this. Ill never do the Business with this company again.I'm going to write complain about this company and I going to write as many negative reviews about this place as possible, everywhere on the internet where it is possible. People beware and don't do the business with those people.
Susan S
March 13, 2026
Bad.
Unreliable and expensive. Customer service is non-existent. Will never use again.
Elizaveta Kolesnikova
March 9, 2026
Order never addived
My husband ordered me a surprise flower delivery, we received the notification that the order is delivered but it was not. After complaining to the support, they said the driver could not locate the address. Well, I received three other deliveries the same day so it is clearly a lie.. Two days later, three more notifications confirming that the order is not delivered (which it is not), and noone even tried to contact me. Requested a refund but silence so far. Very poor service, will be doing a charge back if the official refund is delayed any longer
Customer
August 17, 2025
They did NOT deliver and they WASTED my time
If it’s not a scam, it certainly looks like it. I ordered a same day delivery. Two days later the flowers still haven’t been delivered. The recipient was present and was never called. Support pretended to try contacting the florist and kept saying they were waiting for an answer from them… for 40 hours. Eventually I had to order somewhere else, yet they kept refusing to refund me, claiming they were waiting for an answer, even though it made no sense to deliver the order two days late, and in any case there was no sign that it would ever be delivered anyway. After insisting dozens of time to get a refund, after two days of wasted time, it took that I post the first version of this review for me to receive a copy-pasted message that didn’t give an explanation for the failure to deliver and just mentioned I would get a refund after 10 working days.
Chris Kidd
July 9, 2025
Avoid Floom
Failed to deliver on time and as promised
antiopi kyriakakou
May 16, 2025
Terrible service
Terrible service. I pais extra for same day delivery which never happened. No response to emails to their support team. Have asked for a refund - never order from there.
Tom
May 4, 2025
Same day delivery never arrived
Selected same day delivery, didn't arrive. Didn't notice initially and had to take it upon myself to investigate. The order was cancelled and refunded after several days waiting. They apologised, but the flowers were still available online to purchase for that location which shows how they run their business.
M. Fazıl Aydınlı
May 2, 2025
They don't deliver on time
They don't deliver on timeSelected same day delivery and paid extra. NopeThis doesn't cost you only money, costs your time, gives unpleasant unmet expectations and disappointment.You can literally send anything in 30 mins in London, so how do you manage not being able to deliver it in 9 hours same day?Do not use it at all
Lauren Mason
April 8, 2025
Actually unbelievable
I ordered same day flowers for a friend on their parents passing anniversary from a group of us.. like we do every year. Took my money, picked my flowers. All good.Nothing updated on the day and I thought nothing of it, maybe something happened and it would be there the next day. No. I get in touch with their CS team and they said the florist didn’t have what they needed, but just didn’t tell me? So they will look for an alternative. Fine… will they look the same? No reply. Another day dragging on. They let me know after chasing that they are looking for another florist. Okay, fair enough. The new agent actually seems like she’s trying at least I wait another day, nothing. I chase. They say we haven’t been able to do it and just refund me in full without that ever being my choice. Something is clearly going horribly wrong for them which is such a shame as I’ve used them loads before and had the most beautiful flowers delivered.Hopefully whatever is happening right now eases off them. But for now, I’d avoid
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