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2.8 / 5
Average user rating
17314
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flixbus.com Reviews
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Rovena Caka
March 30, 2026
The worst experience I ever had
The worst experience I ever had. I used to take very often flexi bus but the last time I felt very disappointed with the service. I booked the ticket from Markham to Ottawa and my number sit was 20 B . Driver sat me at the last sit close to the washroom not on my sit. And the bus was empty. I don’t know why he put me there? Wasn’t the sit I paid to . That was very rude and offensive.
Constance Lamour
March 30, 2026
I had a very upsetting and unacceptable…
I had a very upsetting and unacceptable experience with FlixBus in Kyiv.The bus was not clearly on time, and I had to search for it across the station area. After finally finding it, I approached the driver to ask a simple question about whether the bus stops in a city on the way to the destination.Without properly listening or checking my ticket, the driver abruptly said “no,” immediately closed the door, and physically pushed me away from the bus. At that very moment, I was telling him that I had a valid ticket and asking him to wait, but he ignored me completely.What is even more shocking is that the destination displayed on the bus screen matched exactly what was written on my ticket. When I tried to show this to him on my phone, he refused to look and repeated “no,” without verifying anything.He did not ask for my ticket, did not check my passport, and made no effort to clarify the situation. Instead, he closed the door, started the engine, and left while I was still trying to explain and even ran after the bus.I was so shocked that I immediately took photos as evidence — one from the front when the engine had just started, and another from behind as the bus quickly left the station. These clearly show the bus and confirm the situation.This behavior is extremely unprofessional, disrespectful, and unacceptable. A passenger with a valid ticket was denied boarding without any proper reason or verification.I expect FlixBus to investigate this incident seriously and ensure that drivers are properly trained to treat passengers with basic respect and professionalism.I strongly advise others to be cautious.
Олег Солодовник
March 30, 2026
Refusal of refung to militarian
My father is a soldier, he was returning from the front in Ukraine and due to false reports of mines, he was kept at the border for two hours. Because of this, he did not have time to catch the bus, which was booked three hours before departure. I went into the application before departure, but I was not able to get a refund or change the bus to another one. I called the line, also before departure, and they told me that they would not refund the money. My father has been risking his life every day for 4 years for the sake of peace in Europe and they are doing this to him, they cannot simply change the bus to another one from the same company, although it will not bring any losses to the companyreservation number 3341221197
Мария Поспелова
March 30, 2026
Driver forcibly removed us for using restroom
1/5 — Driver forcibly removed us for using restroomOn March 24, 2026, Santiago–Porto route. The onboard toilet was broken. During a scheduled stop in Vigo, we used the station restroom. The driver started the bus with the door open while I was standing in the doorway — dangerous. Then he forcibly removed us from the bus without explanation.FlixBus confirmed in writing that we were "forcibly removed" and that our second leg was "unchecked" — yet refused any refund or compensation after 3 attempts. Ticket + compensation claim: €170.Booking reference: #3339575763
Mark Dyer
March 30, 2026
Stressful experience
We were going Bristol Heathrow return - they cancelled the outward bus just over 2 hrs before departure. Our return flight was early so we rebooked for an earlier bus - they charged more than half the original ticket price to change to an earlier bus. The bus was delayed by twenty minutes but they didn't say that until we'd paid to change the booking. The bus we took had a broken toilet, the driver stopped twice (once for half an hour toilet and taco meter break and once to refuel) and we ended up one hour ten minutes late and were in fact back in Bristol twenty minutes later than the original time, out of pocket by an additional £40. When I complained they weren't really interested and certainly wouldn't refund the extra we paid for the poor service.I won't be using them again and recommend you look for an alternative service.
Lucy
March 30, 2026
Driver allowed other passengers to steal luggage
The bus driver let passengers get off at a different stop than they booked. Those passengers then stole my suitcase because the driver let them in the luggage hold. Absolutely awful customer service that claim it isn't their responsibility. Except it is. Avoid at all costs
Sevan Shirvani
March 29, 2026
Denied Boarding with Infant
Today our family faced a very unpleasant and unacceptable situation with Flexibus.We were denied boarding because our 1-year-old child (Emanuel) did not have a car seat.The issue is NOT the rule itself — the problem is that this critical requirement was NOT clearly communicated during the online booking process.As international travelers, we relied on the information provided on the website. Such an important requirement must be clearly stated before payment.As a result: • Our family was forced to split up • We faced unexpected extra costs • We went through significant stress and inconvenience • No suitable alternative transport was available in timeThis is completely unacceptable.We are requesting a full refund and will not leave this issue unresolved.❗️If anyone has had a similar experience or can help us with advice on how to file a stronger complaint or take legal action, please comment or message me.#Flexibus #TravelFail #CustomerRights #RefundNow #BadService #FamilyTravel #TouristRights #TravelProblems #ComplaintDear Sir/Madam,Thank you for your response.However, your latest message raises even more serious concerns, as it shifts the focus to seat reservation, which is entirely unrelated to the actual issue: the denial of boarding of a 1-year-old child due to an alleged child seat requirement that was not clearly communicated at the time of booking.⸻1. Irrelevant Reference to Seat ReservationYour explanation regarding seat reassignment and the absence of a seat reservation is not relevant to this case.The denial of boarding was not due to seat allocation, but explicitly due to the alleged requirement for a child seat.Attempting to redirect the issue in this way is misleading and does not address the core problem.⸻2. Failure of Transparent Communication (Critical Point)You are now referring to a policy link stating that:“Children up to 3 years of age must be seated in a suitable child seat”However, this requirement was not clearly and prominently communicated during the booking process.Providing such critical safety requirements only via a secondary help page is not sufficient under EU consumer protection standards.Passengers cannot reasonably be expected to search external help pages for essential boarding conditions.⸻3. Contradictory and Inconsistent CommunicationIn your previous message, you described the child seat as a recommendation, while in your latest response it is presented as mandatory.This inconsistency further demonstrates that your policy is not clearly or properly communicated, and therefore cannot be enforced against passengers.⸻4. Unlawful Denial of Boarding and Resulting DamagesAs a result of your failure to provide clear pre-contractual information: • A 1-year-old child was denied boarding • A family was forced to separate • Additional financial costs and significant inconvenience were incurredThis situation constitutes a clear case of misleading information and unfair commercial practice.⸻⚠️ Final Notice Before Formal ActionIf a full refund is not issued promptly, I will proceed without further notice to: • File a formal complaint with the European Consumer Centre (ECC-Net) • Report this case to relevant national enforcement authorities for consumer protection • Publicly escalate the matter through media, Trustpilot, and travel platforms, including full documentation of your inconsistent and misleading responses⸻✅ Requested ResolutionI expect: • A full refund of the ticket • A formal acknowledgment of the lack of clear and consistent communication⸻I strongly recommend resolving this matter immediately to avoid escalation.
Cameron Phoenix
March 29, 2026
Second time leaving this review as the…
Second time leaving this review as the first one “lacked information about my genuine experience” which was flagged by flixbus because they didn’t think it was a genuine experience. I travelled from Canberra to Sydney in early December 2025 using FlixBus during their $10 launch fare promotion.We had booked to be dropped off at Central, and naturally assumed the pickup location would also be Central, especially since there was no option during booking to change the pickup location. When we arrived at Central, there was no FlixBus. Another driver for a later service told us we had apparently booked pickup from Sydney International Airport and that we had missed our bus. Thankfully, that driver had space and allowed us on — otherwise, we would have been stranded overnight.Earlier in the trip, when the bus stopped at the international airport terminal, I noticed the driver removing my friends’ and my suitcases from the coach. Moments later, he started driving off while our luggage was still sitting there. I had to rush over to the driver to stop the coach so we could retrieve our bags. I genuinely don’t want to think about what would have happened if I hadn’t noticed — we could have arrived at Central with no luggage at all.This experience was stressful and confusing. FlixBus seriously needs to improve clarity around pickup and drop-off locations during booking, especially when no pickup option is clearly shown.This was originally a 2-star review, because of the second driver who kindly let us onto his bus (which he absolutely didn’t have to do), But now is 1-star due to my first review being removed.
Arush Nigam
March 28, 2026
Poor bus service they do not have a…
Poor bus service they do not have a washroom in the Bus the staff boy was playing music at night at high volume despite being communicating him to slow down the music and lights were not cut off so how would the passengers can sleep in the bus?At the designated commision vala restaurant they put a high volume music system that bus shiva dhaba par ruki hai aur jis vyakti ho khana hai vo utar jaaye should this non sense you can accept when you get exhausted already?
Multicargas bocas
March 28, 2026
Urine in the trunk
Traveling from Riga to Tallin in March. Upon arrival my suitcase has absorbed urine that leaked from the toilet. No words from the driver nor customer service regarding the refund.
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