fleshlight.com Reviews
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Join 197+ users reviewing Fleshlight. Read verified ratings and real customer experiences on fleshlight.com before you order.
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1.3 / 5
Average user rating
197
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fleshlight.com.
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fleshlight.com Reviews
Read real experiences from customers of fleshlight.com.
Brands may not incentivize or pay to hide reviews.
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Thijs
March 18, 2026
Worthless customer service
Worthless customer service, low quality and overpriced products.They claim their product that is ruined within 3 months is due to incorrect care instead on manufacturing error.This was my last purchase from this PoS company
Jason Anthony
March 5, 2026
Terrible customer support, DO NOT recommend
bought a couple products from them, the products are fine. but way too overpriced, not just that but i received mine deformed, but trying to contact support is driving me nuts! its all through a damn AI assistant, that says it'll put you online with a live agent but after waiting over an hour and a half (the AI said max 20 mins wait) ive given up. i gave up on that route and tried contacting them through email. again only received one response, and response times are WAYYYY longer than they say the max is. i first contacted them over a week ago and still no where near getting the problem solved or even a response. truly a terrible experience, I wouldn't but from them just because of the potential risk of having to deal with the God awful support.
Affan Zaman
May 12, 2025
Absolutely a scam avoid..
Absolutely a scam avoid..
TrustDetector
April 15, 2025
AVOID THIS COMPANY AT ALL COST.
AVOID THIS COMPANY AT ALL COST.They sent me DAMAGED sleeve. I've sent them pictures, and they admitted that it was damaged. They send me a replacement that was even more damaged ! Sergio V. from support claims there is nothing wrong with second sleeve ! Both sleeves have sharp edges at the entrance, which is scratching me and making me bleed. He is so ignorant, that he claims that is none of his problems. When I complaint about him, he assigned himself to the ticket and closed it. Fleshlight have the worst support that completely ignores you, even if their product is damaging your health !!!! AVOID AT ALL COST !!!!!!!
Javier
January 27, 2025
Shabby quality for astronomical prices
Bought 2 sleeves from them. The first one came with a bubble on the right side of the entry, which they say is normal and shouldn't affect its use. I guess it's mostly true but I expected better craftsmanship from a 70€ item.The second one had a massive cavity on the right side as well, making the sleeve noticeably imbalanced. I contacted customer service and Sergio V. told me it's not defective.I like their range of products but their shabby quality, lack of attention to detail and unhelpful customer service are definitely not in line with the astronomical prices they charge.I'm sure other companies offer better quality at lower prices for a product that's not really that special.
jim chrzanowski
October 15, 2024
Purchased a Tori black from a local…
Purchased a Tori black from a local shop, it was a poor quality and everything seemed off about it. Contacted fleshlight customer service, they said it’s counterfeit and offered me a 30% off another purchase. The store showed me their order from fkeshlight and assured me it’s real. Neither company is willing to replace my item. I would not buy from fleshlight again or the chain adult store.
Paul Nicholson
September 23, 2024
Price Glitch on Website
There was some kind of error at checkout that changed the $99 price to $10,046. It happened several times in a row after refreshing my browser. This scared me off the site immediately. Then I came to Trustpilot to see the shocking reviews. Fleshlights are luckily sold elsewhere for the same price but with free delivery and good reviews.
DarkOne
August 14, 2024
Sergio V is a Terrible Manager
Sergio V is the most useless customer service manger I have ever had a conversation with. He contradicts himself and always places blame on customer despite it being an issue on their end.If your bank makes one fraudulent hold they immediately blacklist from site before you can even unlock the hold.
Wes Parsons
June 17, 2024
Burnt customers
I have to great sensation but shortly after I purchased it the sleeve split down the side of the sleeve what the F not exactly cheap am I the only one too have this problem disappointed customer
Mike
February 8, 2024
High quality products and helpful customer service
Very helpful company and great products. I have been single for quite some time and in my late 20s became familiar with the company’s products. Every time I have needed customer support (ie when my bank thought it was fraud) they were available on phone and nothing embarrassing about the call. Otherwise they have high quality products that I think can bring a huge amount of quality to a dudes life. I own 6 Fleshlights and two mounts as well as the universal launch which is a plug in striker. I ended up buying a second one to make it more convenient for me, so I have one plugged in on my couch and the other at my desk. All products I’ve bought from these guys are high quality and shipping has been discreet, the only thing would be if you know what ILF LLC is, as that is the return address.
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