firsty.app Reviews
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4.1 / 5
Average user rating
266
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for firsty.app.
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firsty.app Reviews
Read real experiences from customers of firsty.app.
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Holger Sprengel
April 1, 2026
10 our of 10
First of all, Firsty got the best rates and works usually perfect.I tried in several countries / continents without any issues.Now I experienced an issue and I cannot believe that I had an excellent customer service right away to solve this issue. Julia, my angel helping me out, was patient and very competent. THANKS A LOT
Unnikrishnan S
March 22, 2026
better than local sim during trips…
I have used the service during my trips to Europe and Middle East Asia. Sometimes in home country India, also. Free Ad version gave impressive data and then I started trying paid version. Recently i used their support to fix an issue which i faced while upgrading and support was really good. Happy with the service.while traveling, if we take a traveler sim card from an operator at airport, it is binded to that network only, where as this sim connects to the best possible network and provide best data speed
Ruslan
March 11, 2026
Awesome app with an Awesome support!
The app is great and support is the best!I used a free and paid versions in different countries and Firsty is must have app for all the travelers.
Bajo
February 24, 2026
Julia is a good employee
Julia from the Firsty Team Fixed my issue in a second, I just had to go through the Ai bot who is kinda helpful better than most Ai support services and then he transferred me to Julia who fixed my connectivity issue without needing to argue and in one message only.
Fiona Campbell
February 17, 2026
Great support
I would say 3.5/5, but I can only choose whole numbers. I had the Comfort + plan and was in Mexico at Puerto Vallarta. Great value for my needs. The only problem was that the esim - which I fully installed before departure - did not connect upon arrival (Argh). But Firsty's help made up for it and was outstanding! A live person was back to me in 15 mins and Julia fixed everything and kept in touch for the rest of my trip to assist (as connection speed would drop off now and then - probably because I use a VPN). But overall it was positive and reasonably priced.
Christian Hammer
February 15, 2026
The agent was wonderfull
The agent was wonderfull
Conny
February 15, 2026
Very good support!
At first, I had some issues with installing the SIM card, so I contacted customer support via email. They replied very quickly, and after a few messages back and forth, the problem was resolved. The connection worked perfectly afterward. Truly excellent support!
Annalisa Marteddu
February 11, 2026
The support system it’s efficient
The support system itself it’s very efficient, they helped me step by step trough a long process to finally understand the issue and solving it.
Daniel Khan
February 8, 2026
Customer service was great Julia fixed…
Customer service was great Julia fixed my issues straight away
Guus Iwanow
February 5, 2026
Works great
Works great! I know use the pay as you go modal everywhere for all my trips.
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