finishline.com Reviews
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Join 479+ users reviewing Finish Line. Read verified ratings and real customer experiences on finishline.com before you order.
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1.4 / 5
Average user rating
479
Total reviews
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finishline.com Reviews
Read real experiences from customers of finishline.com.
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Tom Burke
March 5, 2026
This was the first time I ordered from…
This was the first time I ordered from this online store and one of the shoes was clearly returned since it had messed up laces and no paper insert. The other was new and had a paper insert and nice tied laces. Very strange. As for the shoe itself, fit is tight, and it was very difficult for me to even get the shoe on my foot. For what I paid for these shoes, I would expect new shoes, not a pair with one that was previously returned. I wish I had looked at these reviews before I bought. First time customer--and Last time customer.
Paula Brown
March 3, 2026
Think twice before ordering from Finish Line
I am so disappointed in Finish Line. I ordered shoes on 2/12 and I still have not received the shoes. I have contacted CS several times and each time I am told a different lie about my order. I called to cancel the order today because the Rep again, told me a different lie and I was told it would take 7-14 days to cancel. Still could not tell me an update on my order, other than "still processing". This is insane and I cannot believe that I am receiving such horrible customer care. I told the Rep today that I would be giving a bad review on google and her response was, "that is fine with us".. Paula - order 60019880311
Denny Jo
February 28, 2026
I placed an order and waited several…
I placed an order and waited several days for it to ship. The sin item I bought got cancelled and still waiting for another to ship. Will never buy from them again.
Anthony Paulson
February 13, 2026
The online store is absolutely trash
The online store is absolutely trash! The selection is trash. Customer service is trash. You place an order wait for a week then you get an email stating your order has been canceled.
Yvonne Hajar
January 19, 2026
TERRIBLE CUSTOMER ACCOMODATIONS
They have the worse return policy and very few options. I don't recommend buying anything from them. Spent $100 on a pair of shoes for my daughter for christmas and they were too BIG. We went to Finish Line inside of Macy's and they denied us an exchange. Then drove all the way to JD Sports just to find out they are no longer in business. Went on-line to process and exchange and was denied die to 45 DAYS POLICT. That is ridiculous especially for HOLIDAY RETURNS!!DO NOT BUY FROM THIS COMPANY THEY ARE CROOKS. I AM STUCK WITH SHOES THAT DONT FIT AND $100 DOLLAR DOWN THE DRAIN.
Sara
January 13, 2026
One pair of shoes. Three orders. No resolution.
This entire situation stems from trying to purchase ONE pair of shoes, which somehow turned into three separate orders with no resolution.Order #1:The first shipment arrived with mismatched shoe sizes. I returned them, but I am still waiting for my refund.Order #2:I reordered the same shoes, hoping they'd ship the correct sizes this time. The order was marked as shipped, but USPS confirmed the package was never received by the carrier. Tracking stayed in pre-shipment status and was later removed entirely.Order #3 (Replacement):Finish Line created a replacement order and promised FedEx Rush shipping, but the order is still stuck in “Allocated” status with no tracking and no shipment.All of this is for one pair of shoes. As of now, Finish Line has my money for two orders, with no shoes and no refunds.Customer service responses have been inconsistent and vague (“shipped,” “lost,” “processing,” “anytime soon”), with no real resolution. This is not a one-off mistake, it’s a pattern of poor fulfillment, poor communication, and delayed refunds. I would strongly caution anyone ordering online from Finish Line.
Cha Cha CherryRootz
January 6, 2026
MyTerrible Delivery Experience & Zero Customer Support package was guaranteed to arrive no…
My package was guaranteed to arrive no later than December 30. On December 31, I received a text from Finish Line stating my delivery was suddenly delayed until January 5 — after the promised window had already passed.I immediately contacted customer service and explained that I was staying at an Airbnb for the holidays and would be leaving that address on January 4. I clearly expressed that delivery after that date would result in the package being left unattended.Instead of offering any real solution, I was repeatedly told to “try to cancel through the post office,” which I was unable to do. Finish Line did not assist with rerouting, holding, intercepting, or providing any alternative options.As expected, the package was delivered on January 5, when I was no longer there. No one was available to receive it, and now I am without my order.To make matters worse, Finish Line is refusing to issue a refund, despite the delivery delay being entirely outside the original promised timeframe and despite being notified in advance of the issue.This experience shows a complete lack of accountability and customer care. Delayed delivery, no proactive support, and no refund — extremely disappointing and frustrating. I will not be ordering from Finish Line again.
Lisa
January 6, 2026
Finish Line is not a reliable business
Finish Line is not a reliable business. I placed an order for my son’s birthday, and instead of notifying me that they could not fulfill the order so I could purchase elsewhere, they simply canceled it without any notice.I received an email stating they had not forgotten about my order, but I was never informed that it had been canceled. This lack of communication is extremely unprofessional.I have requested a full refund but have been unable to reach a real person for assistance. This entire experience reflects poor business etiquette and disregard for customers.I would give zero stars if possible.
Nini Menchaca
December 29, 2025
Paid for Fast Shipping, Received Wrong Shoe, Kids Had Nothing for Christmas
I ordered two pairs of shoes for my sons and paid extra for expedited shipping. Instead, I received one incorrect shoe in the wrong style and size, and I’m still missing two shoes from my order. The company was closed until after Christmas, so my kids had nothing to open.Customer service promised supervisor call-backs that never happened, and I was then asked to drive to a mall and pay to print a return label for their mistake. Very disappointing experience and poor accountability.
Ashley
December 27, 2025
Finish Line is TRASH!
Finish Line is TRASH!! I ordered some shoes for my kids that was supposed to arrive before Christmas and never got them 👎🏾 I wasn’t notified by Finish line or UPS who is TRASH as well!!!!! I will never purchase from them again they were my last resort and I knew I should’ve never ordered from them smh
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