fandango.com Reviews
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1.2 / 5
Average user rating
587
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fandango.com.
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fandango.com Reviews
Read real experiences from customers of fandango.com.
Brands may not incentivize or pay to hide reviews.
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Jeff Donovan
March 25, 2026
Fandango web site and app are the worst
Fandango web site and app are the worst. I rarely ever write reviews (maybe 2 in last 10 years…..you really have to piss me off). I received a fandango gift card for Christmas and went to use it yesterday and again today. The web site has so many pop up adds is nearly impossible to use. The app is not much better….just buffers forever finding seats. I had to go to the theater’s web site to order directly and use my Visa. I feel like I’ve already suffered more than the $25 value of the gift card so in the trash it goes.
Kevin Singleton
March 22, 2026
DON’T WASTE YOUR MONEY BUYING MOVIES ONLINE AT FANDANGO.
NEVER BUY ANYMOVIE AGAIN WASTE OF MONEY VERY VERY POOR PICTURE QUALITY, A LOT OF BUFFERING NOT 4K UHD WASTE OF MONEY AND NO REFUND EVERYBODY RUN DON’T WASTE MONEY ON FANDANGO HOME ONLINE PURCHASING MOVIES GO TO PRIME OR APPLE TV, VUDU NOW FANDANGO BIG BIG MISTAKE. BOUGHT MOVIE DO NOT ENTER. SHOULD’VE SAID DO NOT BUY THIS MOVIE ON THIS SITE. FANDANGO THEY RIPPED ME OFF.
Jason
March 20, 2026
No Security, WORSE Customer Support
Recently I reset my password and cannot login with the new password. Fandango has consistently blamed my internet service provider and claims I'm using a vpn, neither have anything to do with resetting passwords. They requested screenshots of my computer IP and other personal information which I sent begrudgingly explaining that it has nothing to do with a password reset. Fandango's most recent email told me to contact my ISP to fix my Fandango password issue. Figured its time to come here and tell everyone that Fandango does not care about your security, or privacy, and will repeatedly blame anyone else instead of fixing the issue. It's been a week now and I have successfully reset my password 3 times and I have been able to login to my account ZERO times. Fandango is still unwilling to reset my password or assist me with resolving this issue. Stick to movies anywhere, Amazon, and Google. I can't believe I've wasted a week already trying to get my password reset.
Josh Jamieson
March 20, 2026
What did YOU do?
I paid for 2 mystery boxes and when I went to purchase the tickets it only credited me for 1, I screen shorted it and sent it to customer service. Their response was what did you do wrong, like I don't know how to order 2 tickets and apply a gift code. Still arguing with them but I advise avoiding this 1.2 star rated business. I wish I would have checked the reviews first.
Kat
March 15, 2026
Do Better.
I have about 9 movies that I have purchased to stream from them. Most are very reasonably priced considering I paid triple for a movie ticket. I haven’t used Fandango for anything else and I agree with one review that it makes me kinda sad to see so many unhappy customers. I hope they take all of these reviews in consideration and make it right for all of you. Companies need to work harder on behalf of their customers. There are some oldies that I can’t find anywhere else. Do better!
Karl Obenshain
March 13, 2026
Very poor customer service
Very poor customer service. I have purchased movies through there app and now they are locked down all because my IP address has changed it is going on a week and a half. All they say is your ticket has been escalated and our team is working on the case. Not happy with customer services at all and will not be going to any movie theater that is owned by this company.
Zoey Bentley
March 8, 2026
HORRIBLE DISHONEST FANDANGO STEALS YOUR MONEY!
TRYING TO CANCEL MEMBERSHIP............... IT REFEUSES TO TAKE MY pw, WHEN I JUST USED THE SAME GD PW TO LOGIN IT TOOK IT. CANCEL MY MEMENBERSHIP, THESE PPL OUGHT TO BE ARRESTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!MF
MIKE PADGETT
March 1, 2026
Fandango will not give a Refund for their mistakes
I've used Fandango at home numerous times buying movies. I ordered two movies and was double charged for one. After numerous emails, showing them my bank statement, and jumping through hoops the admitted it and said they would reverse the charge. They didn't, so I wrote them back. Again they asked me for the bank statement and I provided. Then they wanted to go through the entire process again. I just told them to keep the 29.99 if it means that much to the business but I'll never purchase anything from them again. They may have saved 29.99 on me but they lost much more with the business I've provided for them. Stay clear because if they make a mistake, your out of luck.
G.V.
February 23, 2026
Fandango offered a promotion which did not work, but they refused a refund…
Fandango offered a promotion which did not work when I followed the steps in the instructions. When I called customer service they refused to refund me even though the instructions for redemption had not worked. The promotion also was misleadingly worded.
Ryan Vaughn
February 23, 2026
Customer service? Yeah right
How do I rate zero stars? These guys are a joke. Trying to get a refund for movies tickets I canceled minutes after purchasing them. All I've received are automated responses about their policies and not once dealing with my issue specifically. I assume customer service is merely a bot that searches keywords and kicks out such automated responses. I won't deal with them ever again, it's not worth the convenience to buy tickets online, if you are only going to get screwed if there is a problem
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