fairmont.com Reviews
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Join 61+ users reviewing Fairmont Hotels and Resorts. Read verified ratings and real customer experiences on fairmont.com before you order.
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2.8 / 5
Average user rating
61
Total reviews
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fairmont.com Reviews
Read real experiences from customers of fairmont.com.
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Jade Stanley
March 30, 2026
Can't believe how rude the duty manager…
Can't believe how rude the duty manager has been tonight.We have a problem with our room. She would not listen and talked over us the whole time!2 nights here, first night i am extremely annoyed and angry! 1st night ruined! Will not be back!Wish I had read the other reviews before booking!Edit to original review.Mr Sebastian Brincat has been in touch with apologies and solutions. A lovely man and a true manager!Thank you Sebastian.
Elizabeth Hagley
March 26, 2026
You ruined my wedding
You overbooked my room and took no responsibility. I booked a King Suite at Fairmont Hotel Vancouver but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available.This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking.To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into.Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys.
Alex G
March 5, 2026
The fairmont hotel chain is excellent
The fairmont hotel chain is excellent. Their hotel service is better than similar-level hotels such as Marriot.
Nikita salecha
March 4, 2026
Unacceptable Hygiene & Pest Issue – Extremely Disappointing Experience
I stayed at Fairmont Mumbai to celebrate my 15th wedding anniversary and the experience was completely unacceptable for a brand under Accor.While the day passed with minor issues like slow room service and noticeable dust particles in the air, the situation at night was alarming. The room was full of mosquitoes that were continuously buzzing around our ears, making it impossible to sleep. My children and we were bitten repeatedly throughout the night. By morning, there were visible blood stains on the bedsheets from the mosquito bites. None of us slept, and we woke up with itching and discomfort all over.Upon complaining at reception, I was offered a late checkout and informed that an investigation would be conducted, but I was told no mosquitoes were found. However, when I personally checked the room to demonstrate the issue, I found silverfish near the headboard. Additionally, under the bed blanket there was a significant accumulation of dust and hair, as if the area had not been cleaned properly for days.This is not a minor inconvenience — this is a serious hygiene and pest control failure. It is deeply concerning that such conditions exist at a premium property charging approximately ₹20,000 per night.As a resolution, I was told that on a future booking (if I pay again for a base category room), I would be given a suite upgrade. This is not an acceptable form of compensation. After paying in full and experiencing such discomfort on a milestone anniversary stay, expecting me to spend again for an upgrade offer is unreasonable. A complimentary stay would have been a more appropriate and accountable response.This experience fell far below the standards associated with the Fairmont and Accor brand.
Pascal Catelineau
February 28, 2026
Not happy at all playa del Carmen
The communication is totally 0 at the Fairmont playa del carmenWe stayed 20 mn ln outside for The apparently rules we didn’t know. Basically we go outside 3 time be for this evening and nobody asked something just our name and he room number.This evening regarding rules a man asked us the identity card but nobody asked us before and we waiting 20 mn Apparently the reception and manager they ont care about this because daumont a scandal
Charlie Duncan
February 9, 2026
Stayed here multiple times and usually…
Stayed here multiple times and usually excellent. Air con not working in the room on our last stay and a long queue for breakfast.
Virginia Muñoz Carvajal
January 29, 2026
An extraordinary experience at Fairmont Mayakoba
The most extraordinary experience I've had in the last 10 years was in the Riviera Maya, staying with my husband at the Fairmont Mayakoba hotel. The scenery, the service, the attention to detail, the cuisine, and the collaboration made with Le Labo (cherry on top), made the memory unforgettable. I would always go back and highly recommend it. My best friend also visited it with her wife and agrees with me that it's a truly special place.
Sam Feeley
January 2, 2026
Management change their minded all the time
Paid £800 for a two night stay at this hotel main shower dribbled no fall flow from shower breakfast on first day was good 2nd breakfast morning was left for ten minutes waiting for a pot of tea had finished my breakfast by the time it had arrived and I had to ask twice for a pot of tea - paid in instalments for my stay as I was unable to pay £800 upfront when I asked to do this again I was told no…mixed messages for the management shame as they turning away business or is it that I’m not at the higher class for them
Aparajita Dasgupta
December 18, 2025
We stayed at Fairmont Dubai Sheikh…
We stayed at Fairmont Dubai Sheikh Zayeed Road and we had a great stay. The property is well done , spacious room and great amenities.Breatfast spread was really good.Would like to give a shout out to Iqbal who was the service staff on our floor and he was extremely polite and we found the rooms daily cleaned emmacuately.
Mounir
November 1, 2025
TitleDisappointed by Service Lapses at a Premium Property
Title: Disappointed by Service Lapses at a Premium Property Rating: ★★☆☆☆ (2 out of 5) Date of Stay: Oct 29 – Nov 1, 2025 Location: Fairmont Royal York, Toronto Stayed for a 4-day conference expecting excellence from a landmark hotel. While the location and in-room coffee were superb, several service lapses marred the experience. - Dirty Pillow on Arrival: Found a pillow with brownish stains resembling shoe marks. Reported it; bedding was replaced, but no apology or acknowledgment. - Housekeeping Delay: Returned at 2 PM for a confidential meeting—room hadn’t been cleaned despite prior request. Had to locate staff myself. - Departure Disruption: Despite a “Do Not Disturb” sign, was interrupted at noon on checkout day with a knock asking if I was leaving. - Valet Concerns: $75/day valet totaled $225. No car wash offered. About $8 in coins left in the vehicle vanished, leaving only quarters. Positives: Prime location and excellent in-room coffee. Final Thoughts: Not the Fairmont standard I expected. Improvements in consistency, communication, and guest care are needed. Bidets would be a welcome upgrade. I won’t return unless changes are made.
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