ezup.com Reviews
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4.2 / 5
Average user rating
5534
Total reviews
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ezup.com Reviews
Read real experiences from customers of ezup.com.
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Rye Bar
March 28, 2026
EZ Up - easy to work with!
Needing a quick turnaround for a custom printed 10x20 pop up canopy, we got in touch with Eliza at EZ Up. She kept us fully informed throughout the process, provided a clear timeline for production and delivery, and made sure there were no surprises. That kind of transparency and customer-first attitude is rare and truly appreciated. The order is on track and arriving right on schedule.Highly recommend this EZ Up!
Guest
October 16, 2025
It is a complete disgrace attempting to…
It is a complete disgrace attempting to deal with this company. I have numerous items that I have purchased from this company, Canopies, "instant tables'. table covers etc. basically everyting I use for my business, that EZUP supplies.Unfortunately they do not know the measurments of their products and even though they request payment up front after their product (table covers) do not match in fitting the tables REPEATEDLY they continut to say this time it is correct and I pay only to receive a 45"x 22" table cover for a table advertised as a 4 foot table that is actually 45 3/4 x 22 3/4 Yes those are the actual deminsions for the FOUR FOOT TABLE.
Unhappy customer
September 3, 2025
Customer service is ridiculious...they…
Customer service is ridiculious...they are lazy & lie to your face. Placed an order ..less then 10 hrs later (est, which means they were not in yet) needed to change color. They said no, its on truck already being shipped, yet they wouldnt give a tracking number, said no number till truck leaves..... EVERYONE knows track # is generated by FEDx as soon as SHIPPING LABEL is created....THEY LIED & ARE LAZY. Care about NOTHING BUT $$$$$$, OBV NOT HAPPY CUSTOMERS. Will NEVER BUY AGAIN.... UPDATE!!!!!!!! 9-15-2025....Ez-up figured out how to change the color.... the gray we wanted arrived despite this above incident which tells me they went above & beyond.... Product is top notch & well made.. We have no issues with them, they made good on our order... Thank you EZ-Up.... will delete this incident in a few days. All good
Mike Goodrich
June 1, 2025
Great Products
I did a lot of research for a larger tent and decided to go with the EZ-Cub 6.4, along with a Vantage Canopy.From the time of order to delivery was four days with free shipping via FED EX ground.Took me approximately 30 minutes to set up both canopy and tent. It was my first time and did all by myself. Stopped several times to read directions, etc. Once I was done, I was amazed how big it was and how sturdy and strong it was built.
Robin Desko
May 18, 2025
Not a one person ez up
Not a one person ez up. To lift and lock into place is very tight and requires one to push up and one to hold the top piece to engage. If you want it to last and prevent frame from bending or breaking, I would recommend more than one person to set up. Storage bag needs to be slightly bigger, very tight squeeze making it cumbersome to put in case.
J from OR
April 30, 2025
Canopy awning
Bought an awning. They sent the wrong connectors, but customer service is great and is sending the correct ones. My issue is that the fit of the awning on the awning frame is not correct. It’s all sold together and meant to work together, but doesn’t fit well. They also remove bad reviews from their website. Other people should be aware that the awning fabric doesn’t fit well but they removed the review
Jane
December 27, 2024
A few issues
Difficult to take down the vantage. It really needs 2 people. Bag is too small, it is a struggle to get the canopy on the bag. If it would just be a couple inches bigger it would be so much better.I ordered my canopy 2 days before it went on 30% off. The company would only honor that sale if it was 24 hours. It hadn’t even shipped yet and they still wouldn’t give me the discount. PR stinks!
Julie Delano
September 20, 2024
Don’t purchase
Don’t purchase. I own a 10x12’ that needed a replacement canopy. They discontinued the model and do not offer replacement canopy or parts for it.SO NOW IT HAS TO GO INTO A LANDFILL. Because I can’t fix it, sell it or give it away. SO MUCH FOR GREEN BUSINESS 🤷♀️🙄
William F Hughes
July 22, 2024
EZUPJust used my new EZUP on a trip to the…
Just used my new EZUP on a trip to the mountains it was very handy and ez up thanks EZUP
Raymond
July 21, 2024
I have sent two emails about the last…
I have sent two emails about the last tent (VantageSKU: VG3WH10WH) I ordered/received last month. The top/roof has/had major sags from rain that I never had from my previous two purchased tents and would like to purchase another but concerned about the issue and there has been no follow-up. Disappointed that no one has contacted me.
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