express.com Reviews
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1.3 / 5
Average user rating
249
Total reviews
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express.com Reviews
Read real experiences from customers of express.com.
Brands may not incentivize or pay to hide reviews.
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MacFam
March 28, 2026
So done with Express
I placed an order on Thursday and paid extra for overnight shipping so it would arrive Friday before I left out of town for the weekend. I even called ahead of time to confirm that delivery would be guaranteed, and was assured it would be.Unfortunately, that was not the case. My order is now scheduled to arrive Monday, completely defeating the purpose of paying for overnight shipping. Because of this, I had to go out and purchase an additional purchase. Very disappointing experience. If overnight shipping cannot be guaranteed, that should be communicated upfront instead of giving customers false expectations.
Joe Knight
March 26, 2026
Love the fit, comfort, looks. Do not like the pre-installed rips and tears
I couldn't be happier with the comfort, fit, appearance and durability of my Express jeans. I'm 59 years old and your jeans are the first ones I've ever found that fit me well. I've purchased multiple pair over the last 9 years. Sadly the Express jeans I just purchased now have multiple small tears and worn areas on various parts of the jeans. I realize this adds character and bling to the younger generation. But as evidenced by my loss of hair, cataracts, and ever-increasing daily aches and pains, I'm old. And most old people, I think, prefer to put tears, rips, holes, ect. in their clothing themselves. If it's not too much trouble, could I possibly but one or two pairs of your jeans after they are sewn together, but BEFORE the tears and holes are added? Also how are the tears and holes produced? Do you have a machine that does this, or a crew of jean-abuser people. If you use jean-abuser people, can I apply for this job - I have lots of experience in this area? Thank you again for making such a great product. Even with the pre-installed rips and tears, these are incredible jeans. Take care,Joe K
Patrick Stockton
March 23, 2026
Scam
Scam. They never delivered my product. Kept asking for more and more money they said that they would refund. The had me even buy go2 bank cards for them. The bottom line is I never got a refund or the product I paid for because every time I met their “final” payment needed I would be given another bs payment that I had to make.
DC
March 20, 2026
Express 22 days I have waited for my…
Express 22 days I have waited for my items you received on February 25.I walked by your store today and after years of shopping with you I didn't go in I will never shop Express again .People need to read these reviews because it could happen to you. THEY keep saying 10 more days they have no plans of giving my money back to me, Express do the right thing Give me my money
Karolina Gacek
March 7, 2026
Quality of clothes is going down and…
Quality of clothes is going down and their customer service is TERRIBLE. They treat customers like an inconvenience, the reps have a script or something that they have to stick to and refuse to help. I tried to get help with a pair of pants that I owned for less than 2 months and only wore 3 times before the back pocket started ripping a hole at the seam. Their return policy used to be 2 months and is now 1 month, maybe because they know how bad the quality of their clothes has gotten and they don’t want to take accountability for their defective product.
Alla Ruz
February 28, 2026
Don't shop on Express.com
Don't shop on Express.com-Damaged packages are delivered, items are missing, and customer service is useless!
Maria Quiroz
February 28, 2026
The worst experience ever
This was my first and last purchase at Express. Honestly, it was a terrible experience. They sent my items with the security tag still attached, which is completely unacceptable and shows a total lack of professionalism. How does something like that even happen?Instead of properly fixing their mistake, they expect the customer to go to the store to have the tag removed, as if it were my responsibility. That is unbelievable.Customer service was just as bad. The representative I spoke with was not helpful at all, and when I asked to speak to a manager, I was told there was none available. Very unprofessional.Overall, a very disappointing experience. I will not be shopping here again.
customer
February 18, 2026
I would have given zero stars if given…
I would have given zero stars if given the option. Terrible customer service and poor quality clothing.
Monica
January 14, 2026
This was the worst customer experience…
This was the worst customer experience I’ve ever had. They mailed me the wrong item and then refused to provide a QR code for the return, something most companies offer as a basic convenience. Instead, they required me to print the label myself, and UPS charged an additional $4 just to print it. Completely unprofessional. I will never shop with Express again, nor would I ever recommend them.
Samantha B
January 8, 2026
Horrible experience!!
Cust Service Ref # 533068. Spoke with "Mario." Horrible experience!!! received my online garment literally thrown in the bag; no protective covering and the plastic security tag still on. I called customer service and got terrible reps. Bad news company! The so-called packing slip was ripped in half by someone and crumpled up. Thanks a lot.
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