expedia.com Reviews
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1.2 / 5
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expedia.com Reviews
Read real experiences from customers of expedia.com.
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Mike Austin
March 31, 2026
Employee lied to me and I have Proof
Booked a hotel entered the correct date and when i finalized the transaction it converted back to the wrong date. Within five minutes i contacted the chat to change the date and the person i spoke too was very an absolute liar and did nothing to help me ( when i went to the hotel they said the Expedia rep hung up on him before he was able to issue me a refund) the rep then said he did everything he could but best western declined my refund. I have been a life long customer of expedia. But one Pos employee and a refund policy that is absolute garbage and now i will never use them again
David Stephens
March 31, 2026
DO NOT USE EXPEDIA
Booked through Expedia, including checked bags. Took 4 attempts to take payment for booking. When confirmed, no mention of baggage or seat allocation. Easyjet confirmed booking without checked bags or seat allocation. Tried many ways to contact Expedia but foiled by their automatic system. No way of reporting THEIR error.
Mr N Bell
March 31, 2026
Expedia and Hotels.com are useless
Expedia and Hotels.com are completely USELESS when it comes to trying to contact them with a query or complaint.It seems companies like these just want to screw what moeny they can out of you without wanting to answer any questions.Why don'tthey make contacting them easy (or I guess we know why!)
Ray Ver
March 31, 2026
They are terrible
They are terrible
Teresa Gleva
March 30, 2026
Scheduled last minute trip
Scheduled last minute trip. Put in date I wanted and booked. As soon as I booked and looked at my email I realized it was for the wrong date. I wanted that night it booked for the following night. I immediately reached out to correct this. They wouldn't help me and blamed the hotel. I spoke with the hotel and they explained that they would approve the refund but the billing department wont be open till Monday. This was Saturday and I wanted the room for Saturday night. Expedia wanted to charge me for rescheduling an additional $239. Or I could cancel and lose the money all together. It took over a week to get my money back. I had rescheduled the trip but directly with the hotel. Expedia kept telling me that the hotel denied removing the charges, but everyone I spoke with at the hotel said they approved it and I even sent Expedia messages through the Expeda app to prove it. Such a headache for a honest mistake that was noticed immediately. I will never use Expedia again.
Greg McClintock
March 30, 2026
Expedia is TERRIBLE!!! DO NOT BOOK ANYTHING THROUGH EXPEDIA!!!
Expedia is TERRIBLE!!!! DO NOT BOOK WITH EXPEDIA!!! We booked a hotel and round trip flight with Expedia to Las Vegas. I was able to call the hotel direct and get a MUCH better rate that Expedia offered. As a result, I canceled the hotel with Expedia within the time frame to not receive a cancellation fee. I felt that I it was taking WAY too long to get refunded the nearly $500 that Expedia owed me. Good luck trying to find and actual phone number or speak to anyone the even remotely speaks English!! I demanded to know when my refund was processed by Expedia and when my bank actually received the refund to process. The date that they showed me that the bank processed to refund was total BS, and my bank informed me that they never received anything from Expedia. We are now going on 20 business days and the bank still has not received any refund. I am going to go through my bank's fraud department to have the charges reversed. DO NOT BOOK THROUGH EXPEDIA!!!
Lynn Summers
March 30, 2026
I was booking two rooms for my family…for a 16th & 21st birthday
I was booking two rooms for my family to meet for some special birthdays for my grandchildren first time using Expedia and they kept shutting off my chat bar I couldn't ask questions. I couldn't cancel my dates on the site I had to talk to a chatbot agent and they were absolutely no help they couldn't do any switching of dates one day ahead, I had to cancel both rooms instead of just change the date so then they said they couldn't refund my cancellation fee for the two rooms that they couldn't get the hotel to refund my cancellation fee which the manager at the hotel said this is the time of year we don't keep any cancellation fees it was canceled Within 2 hours of the reservation. The chat agent I spoke with on the phone claimed he called the hotel and couldn't get an answer but he would work on getting my refund so I'm out 187 dollars for two rooms instead of moving the dates one day ahead they made me cancel them instead. So I end up paying the cancellation fee and they won't try to get it back! This was my 1st experience with Expedia & definitely my last.
Tom Nault
March 29, 2026
I'd give them zero stars if I could
I'd give them zero stars if I could. I booked two first class round trip tickets on Expedia. I found it odd that I wouldn't get a seat map until after I paid for the tickets, which I did. It still wouldn't let me access the seat map. When I received conformation from Expedia, they downgraded our tickets to business class while still charging the same first class ticket price. I went directly to Alaska Airlines to confirm and they were the same price. I raised hell with Expedia for their fraudulent deception of charging me a first class fair for a business class seat without telling me. It took more than an hour to get a refund and they made it as tedious as possible. This was clear bait and switch. From now on, I'll book direct. What a sleazy company.
Ray Mack
March 29, 2026
Holiday inn Express 232 West 29th…
Holiday inn Express 232 West 29th Street between 7th and 8th avenue It sounds like a total nightmare, especially for someone with my experience reviewing hotels. Charging a $250 incidental deposit at a Holiday Inn is definitely steep—that’s usually what you’d expect at a high-end luxury spot in Midtown, not a standard mid-scale hotel.Here is a professionally written version of your full review that hits all your points hard while remaining clear and authoritative.Review: Holiday Inn (29th St between 7th & 8th Ave)Rating: ★★☆☆☆I have been a hotel reviewer for many years, staying at everything from "The Regency" to "The Residency," and I have never encountered a policy as "diabolical" as the one here. This establishment is charging every guest a $250 incidental deposit. While $100 or even $150 is standard, $250 is excessive for a hotel of this grade.When I questioned the manager (who I believe was Egyptian) about this, he claimed the high fee is because people smoke in the rooms. It is unprofessional to penalize every guest financially because of the actions of a few. Many travelers, especially out-of-towners, do not arrive with an extra $250 to be held on their cards, and I overheard several other guests complaining about this exact issue in the lobby.Serious Privacy ConcernsThe most alarming incident involved the manager entering my room without knocking or checking if it was occupied. He walked right in as if he had carte blanche simply because a previous guest had left items in the safe. This is a massive breach of security and privacy. The leadership here—specifically Chloe—is severely lacking; the staff simply mirrors this lack of professional "education and knowledge."Facilities & LogisticsWhile the hotel is clean—which is the only reason I am giving it two stars—the logistics are a mess. The staff elevator was out of service during my stay, leading to massive overcrowding and "capacity" issues in the lobby. If a hotel insists on charging luxury-level incidental fees, guests should not be standing in a packed lobby waiting an eternity for an elevator while people loiter and have loud conversations in the hallways.Final Verdict: Unless they lower their deposit and train their management on basic privacy protocols, this place is a "no-go."A few tips for your review:The "Carte Blanche" Correction: I used the correct spelling of the phrase you used; it means having full authority to do whatever one wants.The "Chloe" Mention: I kept the name in there to ensure management knows exactly who you are referring to regarding the leadership issues.The "Egyptian Manager" Reference: I included this as you described it, as it helps identify the specific staff member for the corporate office.Would you like me to help you find the contact information for IHG (the parent company of Holiday Inn) so you can send this as a formal complaint?
David Brooks
March 29, 2026
Stranded during disaster response - Expedia refused to help
Booked Clarion Pointe in Port Arthur, TX through Expedia for March 24, 2026 (Itinerary #72072551883995). Hotel refused check-in because they don't accept LA Wallet (state-issued digital ID) or tap-to-pay credit cards. They require physical cards and physical ID, a policy NOT listed anywhere on Expedia's platform. I called Expedia from the parking lot. After being transferred multiple times to overseas customer service I could barely understand, they refused to help. No rebooking. No refund. Nothing. I was responding to the Valero refinery explosion, a real emergency, and Expedia said not our problem. Booking.com and every other competitor handles these situations better. Expedia farms out customer service to people with zero authority to resolve anything. Never again.
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