exoticnutrition.com Reviews
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Join 96+ users reviewing Exotic Nutrition. Read verified ratings and real customer experiences on exoticnutrition.com before you order.
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1.9 / 5
Average user rating
96
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for exoticnutrition.com.
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exoticnutrition.com Reviews
Read real experiences from customers of exoticnutrition.com.
Brands may not incentivize or pay to hide reviews.
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Mark Bryant
March 16, 2026
Used Exotic Nutrition for years..but…
Used Exotic Nutrition for years..but will not now. Their shipper lost my delivery, and Exotic Nutrition would not cancel or refund the order. They had no way of telling me if or when I would get the delivery...but they refused to help.
Jill
February 3, 2026
Beware of this company
Beware of this company. I ordered a squirrel house. It was unable to withstand the weight of a bird nest. Held together with nails smaller/thinner than a thumbtack at base and one nail missing. Sent photos, original packaging with date/UPC/scan, etc. They offered a measly 'store credit' and were 'sorry for my experience'. Buyer beware.
Tracy
December 15, 2025
Made in China
I don’t even know how to review this. I just realized that food items that I’m feeding squirrels are made in China. What in the world is going on that you trust an American company and you’re feeding innocent wildlife crap that’s made in China unbelievable.
Heather Coleman
October 31, 2025
Borneo Cage missing pieces
My mother ordered me the Borneo cage with the shelf and ladder set for my pet squirrel. I get the two boxes today and I’m missing pieces. Hopefully Customer Service can resolve this quickly. My mother is going to call them since she paid for it.
Sheer Shades
October 5, 2025
I had a good service price was fair and…
I had a good service price was fair and I'm happy with the quality.
Leneta Burriss
August 20, 2025
Save your time and order somewhere else
Place to order which they had no limits on the item that I wanted. Order several of them. Get a few emails saying it’s been confirmed through our shipping my item out today. Next thing I know they put a limit to only one and then cancel my order. Called to see what they could do to make it right and absolutely did not care at all. I used to order in bulk items all the time for my animals for them no longer will I use them and no longer will any of my friends or family. They have lost a lot of people this time. It’s not how you do customer service.
Bobbie Jean Slaughter
July 24, 2025
Arrived all dead
I made this order almost a month ago and when I receive them they're all dead. I called the place and they will not do anything but give me an $8 refund which is less than half of what I paid.
Heath Allen
July 9, 2025
Employees are rude and unhelpful
They say the shipping should take at most 2 weeks, consistently it takes 3-4 weeks when ive called to ask for help with expediting the order or cancelling the order customer service was unhelpful, i asked to speak to a supervisor, who was combative and rude. I found the employees sarcastic, they laughed at me when i told them it was urgent that i got my order processed.
Susan S.
April 7, 2025
Bad customer service
We are new chinchilla owners and we are excited to get their new cage set up for lots of safe exercise and fun. We ordered a 3-shelf set of ledges for the cage and the corner ledge item fell apart in my hand as soon as I put the screw through it to attach it. They refused to issue me a refund, although I sent them all the proof and info they requested (photos, packing slip, etc.) I guess it’s back to chewy.com for me!
Caitlin Duchaine Caitihatesyou
March 1, 2025
Chinchilla Mansion!
I got the Borneo cage with the shelves. I bought it for my single chinchilla. I got a discount and paid under 500 with free shipping . It came within 3 days! It is great quality, very sturdy! It was not to difficult to put together, with one other person to help. I am absolutely in love with this cage. So is my chinchilla. She is exploring all of her new space. It honestly went above and beyond my expectations. Thank you for giving her a better quality of life and a wonderful home. Chewy and I are huge fans! Will definitely make future purchases.
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