europcar.com Reviews
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1.4 / 5
Average user rating
3829
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for europcar.com.
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europcar.com Reviews
Read real experiences from customers of europcar.com.
Brands may not incentivize or pay to hide reviews.
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shane
March 24, 2026
Absolute gangsters
Absolute gangsters. Avoid. Tried to charge me for a no show when they had already processed my rental charges. CHECK your bank account after dealing with this crowd or better still AVOID. Terrible customer support also.
Pål Petersen
March 23, 2026
Europcar charged extra 350 EURO for…
Europcar charged extra 350 EURO for washing. I sendt a complaint to the help desk but they don`t answer
Julian C
March 23, 2026
Beware Europcar's rip off refuelling policy should you run out of time to refill.
We had a Sat Nav failure (interface was stuck in German language and no menu option that we found could alter it). The Sat Nav re-routed us on our airport return and we nearly missed the flight as a result. Car was returned without re-filling (we'd used 60%). The charge from Europcar was 164 Euros. Completely abusive but they hide behind their small print. I am disgusted.
C Kali
March 23, 2026
Super shady watch out. They modified my booking.....
They modified my booking without permission which more than doubled the cost of the rental. I was clear with them but, they just did it anyway adding insurance I did not want to a prepaid booking which also let them charge an additional local fee on top of that. Super shady which is too bad as they used to be my preferred car rental agency. Thier corporate team will do nothing because the local team has falsified paperwork so they claim thier hands are tied.
william morency
March 22, 2026
Rented a small car in Willemstad
Rented a small car in Willemstad, Curacao through Expedia for 4 days for a expected $180 price. I went to pick up my car and they said they would not let me take with car without adding $20/day 3rd party ins. So I had to pay an extra $80. I have never had this happen before. very frustrating and disappointing. I think I will avoid Europcar going forward.
Yisroel Katz
March 19, 2026
Don't rent a car from this company they…
Don't rent a car from this company they give you old cars I had a battery blow up with this car I had the gas gauge was not good and I filled it up and then they charge me I had the car stole twice they did not give me any refund no conversation don't use this car this this company is bad bad for all our American us friends don't use them
Eds
March 19, 2026
Terrible service
Without a doubt, the worst customer service I have ever received. Long waiting times on vehicle collection which was not ready when they did finally get to us. We had a flat tyre during our rental and there was no spare or repair kit! Any help we required following up on this was not there. They simply didn’t care.This took about 10 hours out of our day to resolve. When dropping the car off at Gatwick, the indifferent service was bordering on comical. Other customers who were there at the time were also finding the experience the same. We have since used another rental service which was far better and as frequent travellers we will avoid Europcar. I would advise anyone to do the same.
Alice
March 18, 2026
Fraudulent operators
Fraudulent operators. Hired on Tenerife, returned car to be told by operative all 100% ok. A week later had two charges taken from my bank account totalling 125 euros. An invoice arrived several days later showing a 'cross border penalty'. We were on an island, never left it! They sent a 'telemetry report ' showing the car went to Gran Canaria at four (?!) different occasions on one day. The bank account showed one of the two payments was chip n pin implying my physical presence...I was back in the UK by the time the charges came through. Europcar refused to back down. Fraudsters
Geert-Jan van der Zanden
March 18, 2026
Very poor experience
Pre-paid rent (through AutoEurope) for an entire week but car was not available when I came to pick it up 3 hours after the registered pick-up time. Arrogant and blunt attitude by employees, who gave me no option but to accept a 40% price increase to take another car. The car I got started showing alarms and messages to bring it in for repair after 30 min. Very poor overall experience.
Joy
March 17, 2026
Great customer service
I had great customer service when collecting my car from Stansted airport. He was quick, efficient and helpful when checking in, and went above and beyond, bringing the car to the door and taking my case for me. It was late, raining, and after a long day of travelling, his bright conversation and smile were just the tonic I needed.Returning the car was straightforward, but signage for the office was very poor.
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