emirates.com Reviews
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1.9 / 5
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3602
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emirates.com Reviews
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Michael Hoehner
March 27, 2026
Unlawful refusal of refund after flight cancellation – Ignoring EU 261/2004 Review:
I am extremely disappointed with Emirates' customer service. My flight was cancelled (Booking: 40-8475XXXXX).Booking reference is available upon request for verification by Emirates staff.Under EU Regulation 261/2004, I have a direct legal claim for a refund against the operating carrier (Emirates). However, their staff repeatedly refuses to process my request.Instead of complying with their legal obligation to refund the ticket price within 7 days, they keep redirecting me to the travel agency Booking.com. Legally, Emirates remains my direct debtor regardless of how the ticket was booked. It is unacceptable for a major airline to hide behind agency billing procedures while ignoring mandatory passenger rights.I am now referring this case to the German Federal Aviation Office (LBA) and the German Conciliation Body (söp) as Emirates is systematically blocking lawful refunds.
jackson morgan
March 27, 2026
Emirates recently cancelled a flight…and it's up to the end customer to chase the refund for the cancelled flight cost.
Emirates recently cancelled a flight that I had just booked online. When I called to confirm the cancellation notification and that the cost of my flight would be removed from my credit card, I was asked which charges specifically and instructed to fill out the online refund request form. So now we begin the process of the time delay in the Emirates' response to my refund request, and the inevitable resubmission of a refund request when the initial 60-day period expires.
Ernest Button
March 26, 2026
not very tung tung tung sahur
very bad Robbie hates emirates he is a Jetstar fan. take some advice from Jeststar. terrible flight do better Emirates
Andy Jones
March 26, 2026
Flight was cancelled, another week of bomb explosions, and then no refund or reimbursement.
Flight was cancelled and I was subject to another week of bombs dropping that would wake me up, and paying £1000 for accommodation . Then they offered no refund or reimbursement for spending I had to do for my flight cancellation. That was my experience with Emirates, I highly wouldn't recommend.
Lyn Yup
March 26, 2026
Total disaster. Please save yourself by picking another airline
Emirates is a total disaster from the leadership down to their ground staff. I heard it was a world class airline so I upgraded my flight to fly with them but after 1 flight with them, I conclude that they are truly worst than a budget carrier. Firstly, I received a horrendous customer service provided on-board flight by Mohammed Hosni, a cabin supervisor who was unable to manage a difficult passenger sitting on the other end of my row who was trying to take a nap at 5pm, so he came up to me to command me to close the window shades. I explained to him I was feeling unwell and wanted to leave it slightly open (1/4 open and 3/4 closed). He refused! He said that there’s another passenger across the aisle that is complaining and since that person is from my country, I should comply with his request. Only when I repeatedly ask him if I fainted on board, would he be responsible, did he say it was my right to leave the window shades open and he will handle it with that lady. Many people had their window shades opened and the rule of the thumb is anyone sitting beside a window decides if it gets to be open or close. Mine was three quarter 3/4 closed.Does it make sense that instead of forcing me, he should have given her an eye mask instead? Why is a cabin supervisor passing his problem to me. Wrong menu, non-responding staff to call button among others.Secondly, Inefficiency of Customer Service Team with replies almost only once a month. Upon arrival, I noticed damage made to my luggage. My flight landed in Singapore on 29 Dec 2025, I wrote in on 29 Dec 2025, received one reply on 29 Jan 2026 and the next reply on 23 Feb 2026 with only a partial reply on both emails.I asked the customer service staff Najma a simple question 5 times but up till the end of March 2026, I am still unable to get my refund or an answer.
Martina a
March 26, 2026
Customer service not picking up calls…
Customer service not picking up calls in a moment where all the flights are cancelled
A.S.
March 26, 2026
Terrible service i’d recommend any other flight provider
Refused to give me any kind of refund for cancelling my flight and making me pay an extra £1000 for my accommodation as I waited, then my claim wasn’t even met by an employee just a no-reply instant no to my refund. Still hearing bombs when it rains, due to having to be stuck there another 10 days waiting for a return.
Vivek Mishra
March 26, 2026
Worst Experineced with Emirates airline in past…
Dear Emirates Customer Relations Team,I am writing to formally raise a serious concern regarding the treatment I received during my recent journey with Emirates. As someone who travels frequently between Europe and India, I have always expected a certain standard of professionalism from international airlines. Unfortunately, my experience with your staff during check‑in fell far below that standard.Due to the nature of my work, I am required to carry three laptops. I have flown with numerous airlines over the years, and not once has this ever been questioned or treated as an issue. However, during this trip, your check‑in staff subjected me to unnecessary trouble, excessive questioning, and behavior that I can only describe as unprofessional and unreasonably harsh.What concerns me even more is the complete lack of empathy shown toward my health condition. I am a high blood pressure patient, and during the interaction I was visibly sweating and unwell. Despite this, the staff showed no concern, no patience, and no willingness to handle the situation with basic human decency.This experience has left a deeply negative impression. As a regular international flyer, I expect respect, clarity, and courtesy—not hostility. Based on this incident, I am compelled to reconsider flying with Emirates in the future.I urge you to investigate this matter seriously and ensure that no other passenger is subjected to such treatment.
Mark Hudson
March 26, 2026
Disgusting service
I’m so annoyed with Emirates , they have given me a 24 hour flight with a 7 hour lay over in Dubai .And I can get hold of them by email phone live chat what’s app
pooja sharma
March 25, 2026
The perfect crooks on this planet
The perfect crooks on this planet, absolute thieves, we had to cancel our flight due to the ongoing war conditions and refund amount for the unused ticket from Birmingham to New Delhi was £112 per ticket. We paid £1200 per ticket. Do not trust these assholes.
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