elemis.com Reviews
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Join 2,779+ users reviewing ELEMIS. Read verified ratings and real customer experiences on elemis.com before you order.
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4.8 / 5
Average user rating
2779
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for elemis.com.
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elemis.com Reviews
Read real experiences from customers of elemis.com.
Brands may not incentivize or pay to hide reviews.
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Joanne Haigh
April 2, 2026
Contacted customer service by email…
Contacted customer service by email about my delivery and response from Anita was very quick , polite and professional and resolved my worry. Great service for great products
CR
April 2, 2026
Customer service cares
Jess from customer care USA was extremely helpful with an issue that I had with my order. She was open to the feedback, narrowed down and resolved the issue in a timely manner and triaged internally for further investigation. This was my first time ordering and although it was originally a bumpy start, Jess helped to make it better and will consider this when I consider future beauty purchases.
Joan Allencustomer
April 2, 2026
Customer Service
Excellent service from Poppy-Ann who dealt with my query quickly and effectively.
Jodi Scherba
April 1, 2026
Anita from Elemis took care of my…
Anita from Elemis took care of my problem immediately. After I was shipped a product I didn’t order she quickly resolved my issue and had the proper product sent via two day mail
Matthew Hine
April 1, 2026
Jess in customer services is 5 stars
Jess in customer services is 5 stars
Amanda
April 1, 2026
Quick response time and accurate…
Quick response time and accurate information given about my order.
Linda Kielma
March 31, 2026
Excellent customer service
I received a sample of their eye revive mask through Ipsy and totally loved it! I ordered their eye serum to try that and when they offered a free complimentary gift, I ordered the eye mask. The gift was not included in the shipment and upon contacting Elemis, Isabelle immediately shipped it out. Excellent customer service! I’m very satisfied with the company and the support I received.
Matt Evans
March 31, 2026
Thank you Janette !
I ordered a couple of things for my partner (who didn’t want chocolate for Easter) but after checkout realised they may not arrive in time. I contacted Customer Services and spoke with the amazing Janette. She couldn’t have been more helpful and went out of her way to help. Within less than two hours I’d got confirmation my order had already been dispatched ! Thank you Janette, you are a real credit to Elemis. Great products and even better staff
SM
March 31, 2026
Excellent customer service
Poppy-Ann helped me on some product questions and product availability. She was great and quickly answered all of the my questions and went the extra step by letting me know where I could buy Elemis products. Great products and support.
Kristen Swindlehurst
March 30, 2026
Anita was very helpful
Anita was very helpful. My order was lost and I sent in All the information that was needed and she took care of me. I am waiting for my replacement order now. I love Elemis products. I was introduced to them in the Royal Caribbean spa. My son loves the moisturizer and I love everything I have tried so far. I have been ordering as a guest check out for a while. I just made an account recently. I will be purchasing again in the near future
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