elegoo.com Reviews
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3.8 / 5
Average user rating
785
Total reviews
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elegoo.com Reviews
Read real experiences from customers of elegoo.com.
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דניאל הלחמי
March 28, 2026
AN actually helpful costumer support
I have a cc carbon, that suffered an unknown glitch that caused the nozzle to scrape the bed.Elegoo costumer support has been extremely quick in trying to investigate my issue and providing me with helpful steps for troubleshooting.The best part is that they have even sent me replacement parts free of charge to replace the damaged components. Thanks!
erlanmyer
March 22, 2026
Don’t opt for the ‘bundle cartridge…
Don’t opt for the ‘bundle cartridge packs’. We ordered a Printer and the bundle ‘mix’ pack. They sent all green filaments. Also note it’s not print out of the box. The filaments need the spool holder…. Elegoo’s answer…. here’s one to print 😂 but you cant print without it as the reel just unravels. Even attaching the vacuum packed spools to a reel isn’t great. They are loose and tangle once opened. Customer service is delayed and likely in China. Downloading the Splicing software is like downloading a Chinese dictionary. Scary. Disappointed that we wasted money on the filament package and support/aftercare was poor.
Lea F
March 21, 2026
Give up on Elegoo filament - tangles every time
I wrote a review previously about the filament tangling which had happened a few times but everyone I have used lately has tangled. Lucky my printer stops to allow me to fix it but I am basically now unwinding more than half the spool every time I use one. I have photos of Elegoo filament side by side tangled. Bambu never does this. If you are out while it is printing you can waste half a day of printing until you can back to fix. They have a colour I have been holding out for that I really want but what's the point. Steer clear of this brand.
Enguss Black
March 20, 2026
Low cost, high value
I've had my elegoo centauri carbon for over 8 months, I didn't use it every day but I have racked up over 500 hours of printing, I have to say that nothing so far is broken or is starting to break, every component is still in shape for its hours like most quality printers.And for the filament I dont understand people's arguments about its quality, its great, they just dont know how to store and how to use it, as well as not knowing the right settings to put in the slicer, CRUCIAL for a 3d printer, bad settings can cause fails even in 3000€+ printers, so know what you are doing and dont complain about something you dont know.For this price you are getting way more than what other companies give.
Simon
March 19, 2026
Proprietary "Walled Garden" – Hardware Held Hostage by Broken Software
I am writing this to warn potential buyers about the "locked" ecosystem of the Elegoo Centauri Carbon 2 (CC2). While the hardware is solid, the software implementation is anti-consumer and currently unreliable.I have been plagued by intermittent connection failures between the printer and the Elegoo Slicer. Because Elegoo has provided zero communication about their server issues, I was misled into thinking my machine was faulty. I performed a factory reset, wasting hours of time and losing all my print history and calibration data, only to realize the problem was on their end.The "Locked Down" Design Flaws:No Network Access for Other Slicers: Unlike almost every other modern printer, the CC2 has no hosted web interface (Mainsail/Fluidd). This means you cannot connect industry-standard software like OrcaSlicer or PrusaSlicer to the printer over your network. You are 100% forced to use Elegoo’s proprietary software.The "Cloud" Bottleneck: Even if your printer is on the same local network as your PC, the Elegoo Slicer relies on their cloud servers to communicate. When their servers fail, your PC slicer disconnects.The "Catch-22" Fix: You can switch to "LAN-Only Mode" to bypass the cloud, but doing so completely disables the mobile app. You shouldn't have to choose between a stable PC connection and using the advertised phone features.Filament Restrictions: They have intentionally disabled non-Elegoo branded filament profiles in their slicer to force you into their own ecosystem.It is unacceptable to sell a "pro" machine and then leave customers in the dark when your mandatory cloud infrastructure fails. Elegoo needs to open the firmware for local network control and stop the anti-consumer filament locks. I cannot recommend this machine in its current state.
Jesper Carlsen
March 18, 2026
Beware faults, you get what you pay for
Good printers for the price, but you get what you paid for. I bought a Centauri Carbon on sale that rattled a lot when it arrived. I wrote to support and they agreed that it didn't sound right and offered to send new bearings that I could then replace. The rattle persisted after the replacement, but now I'm out of the return window and Elegoo replied that the rattle is within accepted limits anyway now. It still prints fine, but I'm left with a noisy printer and a bad taste in my mouth. Should have just returned it immediately when i noticed a fault instead of trying to fix it for them :(
Thomas Klubica
March 10, 2026
I absolutely do not recommend this…
I absolutely do not recommend this brand. I own two 3D printers from them: a Mars 5 and a Saturn 4 Ultra. With the Mars 5, the print randomly jammed within the first minute of operation. After incredibly long and tedious negotiations, they sent me a replacement motherboard—from China, of course (I am an EU resident), which naturally caused issues with customs duties. It took several weeks to force them to pay the customs fees, and I had to repair the printer myself, even though it was brand new (less than a month old).I was foolish enough to buy their 'top-tier' Saturn 4 Ultra model a year later, and that was my biggest mistake. It was a Christmas gift, so I only started using it a few weeks later. Everything seemed fine for the first month while printing small items. However, during the first larger print, the printer started making a horrific knocking and tearing sound. I requested a replacement, but they refused. After weeks of back-and-forth, they sent me an update file and assured me that if the problem persisted, my warranty would remain intact.I printed maybe three smaller models, but when I attempted a larger print recently, I woke up to find the entire printer covered in resin, which had leaked inside the unit. There was no resin under the vat or on the screen, and I checked the PFA/FEP film—it was the original one and was perfectly fine. I documented everything with photos for them. They assured me that if I sent a photo of the vat filled with water placed over a dry paper towel to prove there were no leaks, they would arrange a replacement unit (which was a compromise on my part, as I had originally demanded a refund due to prior circumstances).I performed the test because I am 100% certain that I made no mistake and the printer is defective (likely, during larger prints, the FEP film stretches and the vibrations caused resin to splash out, despite the resin level being below the 'max' line and all settings being correct). Even though they received exactly what they asked for, suddenly there is no more talk of a new unit; instead, they are telling me to send the printer to their factory for inspection.In the span of two years, I bought two printers and both were defective. When it comes to warranty claims, they stall and are incapable of effectively resolving customer issues. I used everything from their brand—the printer, the resin, and the heater. On the Saturn 4, I printed maybe 20 models in total. Now I have a printer full of resin and I’ve lost €500. Avoid these Chinese toys at all costs; you will save yourself both nerves and money. I am filing a complaint with the European Commission and local consumer protection authorities. ELEGOO NEVER AGAIN!!! The competition is vast, and there are certainly better companies worth your money. I spent around €1,000 with this unreliable company, and it was a complete waste.
Hans
February 22, 2026
Do not purchase a new & open box printer from Elegoo
Elegoo advertised a new & open box 3D printer on their website. I purchased it for my daughter. When it arrived, there was filament in the nozzle which told me this was a used printer that they hadn't even cleaned. The printer didn't work well from day 1. Even after balancing the printer and following the instructions, the printer never created a complete object without errors. I emailed customer service and only received long emails with trouble shooting instructions. Elegoo did not provide any solutions, no reimbursement, no refund, and no replacement.
Barry Melton
February 22, 2026
Bad products, worse support. Anti-consumer policies.
Beyond their false advertisements with multi-color, the warranty only allows return within the first 14 days of purchase. If you (like I) received your unit as a Christmas present, the refundable warranty period had expired before you even used the product. But just about every state in America has a law against this if the unit is defective. My Centauri Carbon 1 has been broken for 72% of the time I have owned it, and most of the downtime has been spent waiting on hardware replacements from China for defective parts. Avoid this company at all costs
Trevor Davies
February 13, 2026
I have been having a problem with a…Neptune 4 Max
I have been having a problem with a Neptune 4 Max. Elegoo support has been wonderful working with me to resolve the situation. Their after sales support is the very best l have experienced. I would not hesitate to buy from them again.Thank you Elegoo
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