elc.co.uk Reviews
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Join 206+ users reviewing Early Learning Centre. Read verified ratings and real customer experiences on elc.co.uk before you order.
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3.5 / 5
Average user rating
206
Total reviews
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elc.co.uk Reviews
Read real experiences from customers of elc.co.uk.
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cml
January 11, 2026
Terrible
Terrible! Bought a walker for my granddaughter there were pieces missing. Rang help centre who were not very helpful and said they would ask the supplier to send out parts. No timeline or info when this would be received. This was a Christmas present so timing was important.I had to buy another walker from another retailer. Then the part arrived too late. I have rang, texted and emailed to try and arrange a return and refund. Terrible communication and no resolution. Do not buy from this company.
Sussexhandymanplus
January 2, 2026
We bought vouchers for a relatives…
We bought vouchers for a relatives children and hoped they would be sent promptly, certainly in time for Xmas.Transpires, ELC sent an email for the vouchers to their own admin centre!We are now suffering the runaround from them & The Entertainer, the parent company, who all seem pretty clueless as to how to resolve the issue.We have asked for a refund as we have no faith in these companies to do what we have asked & what they should. Buy from them at your peril. Caveat Emptor.
LD
November 18, 2025
Products arrive damaged and customer service is terrible
Item arrived damaged and one item didn’t arrive, eventually received refund for missing item. I returned the damaged item and received replacement which on arrival appeared as if it had been previously used, had dents and scratches on it. I contacted The entertainer again and correspondence from them was horrendous, they kept telling me I hadn’t responded to their contact via email which I had, this has gone on for over a month now and today I finally got speaking to customer service and they eventually are apparently processing my refund. Don’t buy from this company!!
OMG
September 8, 2025
Disappointed
I placed an order on the 27 August, and it has not turned up.Its been almost 2 weeks since I placed the order, and I have called customer service twice who have only been able to confirm that the items have been dispatched. One of the customer service personnel offered to send me the tracking code 3 plus days ago and I still haven't recieved it.One of the customer service persons offered if I didn't recieve an update if I called back they would ship the item again, so I called back and got another person who didn't know anything about this offer.I am very disappointed, that I won't have thr items in time for my nephews birthday, especially when I ordered with over a week notice.Update 15/09/25After the above the company have sent the 2 of the items ordered as the other two are now not in stock, give me a good will gesture.The items didn't come in time. The items were not sent next day delivery despite telling them customer service agent that I needed them for a specific date.Please not misunderstand this review, the customer service agents are lovely, spoke to me, but I think they are limited on what they can do to rectify the issue.I dont think I will be using the early learning centre online again, this has felt like a whole handling, with a lack of communication 😐 so very disappointed with this service.As of the above date still dont have thr items ordered.
Kulvinder Lidder
August 31, 2025
Customer service
Customer service 28/09/25"EXCELLENT service from Early Learning! My package went missing in transit, but the team sprang into action and quickly sorted everything out. They replaced the items without any hassle, and I was impressed by their prompt and efficient service. Compared to other sites, Early Learning stands out for their effectiveness and customer care. Can't fault them at all - highly recommended!" 5/5 stars
customer
April 6, 2025
Bought a play cash register from ELC
Bought a play cash register from ELC. The screw for the battery cover on the scanner was in so tight that it became damaged and the cover wouldn’t come off. ELC sent me a brand new cash register, no quibbles whatsoever. Thank you ELC!
Eva
March 22, 2025
Excellent online customer service
Excellent online customer service. Had a part missing and they’ve sent a replacement with next day delivery :)
CollectPlus Customer
March 13, 2025
We bought an ELC dustbin lorry for our…
We bought an ELC dustbin lorry for our grandson for Christmas, which he loved. Unfortunately part of the lorry cracked and we emailed the ELC Customer Service centre yesterday with photos of the crack. The same day I received an email from Elizabeth saying that she had arranged for a new lorry to be ready for me to collect at the shop that I collected the original one from. So I was able to go in today to pick it up. Elizabeth could not have been more helpful, and I am very grateful. Jackie
roisin mcgillian
February 3, 2025
Next Day Delivery
I ordered on Wednesday and paid for next day delivery as it was my grandson's first birthday. An important event to me. No sign of the delivery next day. Contacted customer service and assured it was on its way. It's now Monday and when contacted they just refunded the order and said it couldn't be delivered! It's a large town so not hard to find. Really disappointing and won't be using them again. Not helpful.
neha khadeeja
January 30, 2025
Behaviour of the sales person at dubai…
Behaviour of the sales person at dubai mall branch was not acceptable. They refused to exchange the toy when it was bought the very next day of purchase. And the quality of products on offer is not upto the mark.
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