ekster.com Reviews
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4.5 / 5
Average user rating
2798
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ekster.com.
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ekster.com Reviews
Read real experiences from customers of ekster.com.
Brands may not incentivize or pay to hide reviews.
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Vania Villegas
April 5, 2026
Excellent Warranty
These bags are great for long travels, adjust to any luggage and have durable materials. 2 bags worked perfectly providing lots of extra space without paying extra baggage fees. Last but not least, the customer service experience is amazing. I had a little problem with the air pump and the answer was very fast, replacement was shipped asap. Highly recomended!
Jaynish Desai
April 4, 2026
Megsafe it is!
They make amazing wallets! And provide even greater customer service. They listen to you and resolve your complaints. Thank you! I loved their cardholder pro with megsafe and nano with megsafe. Jt's just beautiful.
Jennifer Roemershauser
April 3, 2026
Defective Product - Non-existent Customer Service
I paid $170 for a set of two travel compression bags with a pump & took one of the bags for a domestic trip test drive prior to a two wk trip to Europe. I’m so glad I did. The bag would not retain the vacuum seal. It was fine when I packed it but had reinflated when I opened my suitcase in my hotel several hours later. No worries, things happen, maybe it was just defective. I read the return policy and it seemed reasonable so I immediately emailed customer service. They replied promptly and said that since I was reporting a defect, they would escalate to the “specialist team”.The only thing “Sol” from the ‘specialist team’ was there to do is attempt to gaslight me into believing I don’t know how to fully zip up a zipper to create a seal. Sir, I have dual master degrees - I understand how a vacuum works. First it was “sure, we’ll give you a refund, but first let me help you troubleshoot”. There isn’t anything to troubleshoot - the bag is defective. Then it was “we’ll TOTALLY send you a refund and you don’t even have to return the defective items, but please just send us a quick picture of the issue for our team.” Frustrating but whatever, so I used a clock & a series of time stamped pics AND video to show how the bag slowly deflated over the course of a day. I clearly showed the fully engaged zipper but the reply - AGAIN - was “oh, the zipper isn’t all the way shut.” Friend, it doesn’t get more shut than that, as the pictures CLEARLY show. It’s like they wanted me to keep pulling on the zipper until the bag ripped so they could then say the bag was damaged due to my own fault, sorry, no refund for you! So then Sol moved on to tactic #2 “Why don’t you keep the bags, since they are totally not defective, and we’ll just give you a 35% refund?” Wait. What happened to send us a picture & we’ll refund it in full? More importantly, let’s say for the sake of argument that I just wanted to return non-defective bags. There is NOTHING in their “100 day risk free!” return policy to indicate returns for non-defective items are refunded at anything less than the full price less a nominal shipping fee. So 35%? Where did THAT come from? Such. A. Scam. I told them I was happy to return everything or nothing, that was up to them, but I wasn’t settling for anything less than a full refund for my DEFECTIVE PRODUCT since that’s what was initially offered for a DEFECTIVE PRODUCT. I did EVERYTHING Sol ASKED - multiple pictures, multiple videos. Not only is Sol STILL refusing to acknowledge the truth clearly shown through video evidence, he is now trying to con me into accepting something less than what their own return policy states! I am still fighting with this guy and it’s becoming clear that he thinks he can wear me down. That’s not happening. it’s looking like the next step will be to dispute the charge with VISA, which should go in my favor given the objective evidence. Based on what I assume are legit reviews on this site, defects in the bags are a one off but heaven help you if you DO get a defective bag like I did or have any sort of issue with your order. The approach this company takes to “customer service’ is abysmal. And FYI - check Amazon for similar products that do a much better job for half the price, with truly hassle free returns if you aren’t satisfied. I bought a highly rated set for less than $40 that has gone nearly a week now with no loss of compression whatsoever
Nick Rinkes
April 2, 2026
Very well made products
Very well made products, excellent customer service! Highly recommend the grid backpack, best bag I've ever owned
Norman Maron
April 2, 2026
Responsive in real time
Responsive in real time, and respected their commitment to honor their guarantees.
Dennies
April 1, 2026
Magsafe wallet with Samsung S26 Ultra
Just want to do a quick review on the magsafe wallet with the Samsung S26 Ultra with a magsafe case. The wallet will stick to the magsafe case but due to the camera configuration, the wallet is on an angle and the corner of the wallet stick out past the phone. Wish I could share a photo. Other than that, great wallet. Also attached the money clip as well.
Mateusz
April 1, 2026
Great customer support
Very quick and professionall customer service. They sent me a replacement within two days of reaching out to them.
Todd
April 1, 2026
Amazing product and incredible customer service
Such amazing service and quick response to my concern. Valentina kept me appraised of everything while my concern was being addressed. Cannot say enough positive things about the whole interaction and I have let many people know about what a great response I received from Valentina and Ekster. My replacement wallet arrived very quickly and you have gained a customer for life.
Steven Villani
April 1, 2026
Great company
Purchased an item with them for the first time and they were great. I reached out to customer support to exchange and item and they were lovely to deal with.
Steven
March 31, 2026
I’ve had nothing but great experiences with this company
I bought a wallet with a life time warranty and had a problem with it and they with no questions asked offered me a replacement or store credit with in a very acceptable time frame have nothing but good things to say about this company some people say they are expensive but in this case you get what you pay for and you pay for quality and customer service
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