ecstuning.com Reviews
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3.1 / 5
Average user rating
4556
Total reviews
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ecstuning.com Reviews
Read real experiences from customers of ecstuning.com.
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Hamid Kamara
April 14, 2026
Got the technical advice I needed (a…
Got the technical advice I needed (a clear explanation regarding my specific application).
jamesg
April 4, 2026
This has to be the most horrifying…
This has to be the most horrifying experience ever ordering anything on line. ESC Tuning is a. Highly dishonest company! I ordered a part that I desperately needed overnight. I paid $82 for overnight shipping, after having to create at PayPal acct that I didn’t want, but I desperately needed the part overnight to make it a crucial (life or death) medical appointment for a procedure that I waited a very long time to recieve. Needless to say, after all the trouble to pay $82 for an overnight delivery, they shipped the part and not only was it not shipped for overnight, but an entire week later. When I called and explained my complete situation, they could not have cared any less!! I have never in my life experience anything so unprofessional and with such lack of accountability and integrity! PLEASE, PLEASE stay away from this circus of an auto parts store. RUN! They apparently are also notorious for shipping wrong parts!! Needless to say I missed my procedure… and because of the far distance no Uber or Lyft service was an option.
Danny S
March 30, 2026
Poor all around
Didn't send me order email, order not listed in account, customer service ignores me, and refuses to solve the problem. Take your business elsewhere as their competition does not treat customers this way.
William Gorgas
March 13, 2026
Poor Customer Service
Prior to placing my order, I was emailing with one of the Sales reps to clarify some details on one of the items. After several days (which should have taken 5 minutes), he ultimately confirmed the details. Unfortunately upon receipt, the item was in fact not what I ordered. I contacted ECS to advise of the issue & asked them to once again confirm if they carried the exact item I was looking for. Similar to the initial request, I should have received confirmation within 5 minutes but after 4 days & at the time of this review I have yet to receive the courtesy of a response. Secondly, I placed two separate orders, both of which had the wrong state sales tax rate applied. I have contacted them four separate times over the course of a week & still awaiting for the issue to be corrected. I will likely look elsewhere for any future parts. They have been nothing but frustrating to deal with & not worth my time.
Jullyo Lima
March 12, 2026
Ordered a part with expedited shipping…
Ordered a part with expedited shipping that was deemed compatible for my vehicle. Once part was received, we realized it was not compatible and upon reaching out to customer service they confirmed it is not for my vehicle even though it was listed on their product page. They refused to refund the shipping for the order as it was still shipped within the guaranteed timeframe.I recommend making sure parts are compatible elsewhere before purchasing anything and beware of the poor customer service.
Ted Moskal
March 11, 2026
I went to ECS (virtually) to get brakes…
I went to ECS (virtually) to get brakes for my wife's 2018 Audi Q5. I worked with a nice CS agent, gave him the car's VIN to look up parts which happened rather quickly. ECS shipped the parts which arrived roughly a week later 'YAY CAN INSTALL BRAKES!".So after de-rotoring, padding and having the car up in the air I noticed that the rotors were a different diameter than on the car. This was not good! I called ECS and reported an issue and asked them to help correct the problem. The first CS agent no help. The second no help either. Skipping forward I talked to via chat and phone, six customer service agents. Finally I asked to speak to their manager "Melissa". Bottomline, ECS will not earn up to their error. The WILL NOT initiate an RMA and WILL NOT cover the return shipping ....if this isn't bad enough they want the customer to absorb the original shipping cost refunding $100 less than the original purchase price.Folks, these guys aren't legit. They are running a scam whereby they make their money on shipping incorrect parts and only refunding a portion of the payment. Now if it was my error on ordering incorrect parts, I can kinda understand. Here ECS did the look up, specified the parts and represented that they were correct via VIN number.
Rita
March 10, 2026
Lifetime replacement policy is not what it sounds like
I didn’t have problem with my purchase or parts received but do not use them based on there lifetime replacement policy! It’s a joke it not free replacement it’s lifetime paid replacement they will let you buy it as many times as you want. Read the policy you pay for the replacement they keep the money as store credit so unless you have future purchases with you never get your money back. Part two you have to pay for the shipping on the return which is my case was $100 and I don’t get my money back so my lifetime replacement has now cost me $400. If you continue to read the policy your in-store credit expires in two years, correct it has a time limit so the whole policy is built around keeping your money. It should not be called lifetime replacement. It should be called. Will let you buy it for a lifetime replacement as many times as you want.
Zahra Roberts
March 4, 2026
Stellar products & customer service!
My order arrived much sooner than I had expected. Upon arrival, I was promptly checked in with via email by the team, who kindly inquired about my satisfaction with my order. I was thoroughly impressed with the quality of the product and will definitely be ordering from ECS Tuning again!
K.Mahendran
March 4, 2026
Coiloiver spring broken into 2 piece
Coiloiver spring broken into 2 piece, despite running on normal road.
Robert Allan
February 20, 2026
The Best Source
ECS Tuning is actually more than a source - it is a wonderful reference to make your car exactly the way you want ikt. I use the ECS Tuning site to check parts AGAINST BMW / Mini to verify accuracy, part numbers and prices, as well as availability. E CS typically excels on the majority of these points and ships free at $49+ which is really fair. They have excellent support and liberal return policy.
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