ebonyline.com Reviews
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2.3 / 5
Average user rating
2298
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ebonyline.com.
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ebonyline.com Reviews
Read real experiences from customers of ebonyline.com.
Brands may not incentivize or pay to hide reviews.
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Verbena
March 14, 2026
Make sure you have lots of time
I ordered a wig yesterday March 12th. I paid for the wig to be at my address in two days & they would send me an email. Haven't heard from the company. I tried doing the live chat & texting back & forth which didn't work. The company said my email address & order number didn't exist. Finally I told them they get people money & don't deliver; also I will never order anything from them never. If I didn't need it I wouldn't never order
theblacktoblue
March 13, 2026
I ordered the last two of a wig I like…
I ordered the last two of a wig I like they had it delivered by some new delivery company called Amazon Logistics. Never got it it left my package outside my apartment building never buzzed me no refund just money wasted. Never shopping online any more can not trust delivery anymore
DJ
March 8, 2026
HASSEL FREE WIG SCAM
I have purchased wigs from Ebonyline for years love the wigs and prices that they offer their customers. However the company just recently stated offering a NO HASSEL return on up to 3 wigs per order for an additional $1.98. I paid the money and when I tried emailing them about the return of two wigs I got NO response from Ebonyline. I just want other customers to know not to pay the FEE FOR THE RETURN, TOTAL SCAM all for $2.00. SHAME ON YOU EBONYLINE.
Toni
March 4, 2026
I ordered 2 wigs
I ordered 2 wigs, as I have ordered from them previously. I received an email saying I needed to Verify my identity. I asked them to just cancel the order. Instead, they sent it, without verification
Vee
February 26, 2026
Deeply Frustrated and Disappointed
I am deeply frustrated and disappointed with both their return process and what I believe to be misleading advertising regarding their products.I purchased a wig from their company based on the way it was presented online. However, when the item arrived, it did not match the appearance or expectations created by the advertisement. As a result, I promptly followed their return instructions. I submitted the online return request and uploaded two clear photos showing the wig in pristine condition with the original tags still attached. At no point did their instructions specify exactly what the photos needed to display.To my surprise, my request was denied because the item was allegedly not shown in its original packaging. The email stated: The item must be in the original packaging and the box it came in. This was confusing and frustrating, especially since the product was shipped in a pink envelope--not a box. After the denial, I attempted to resolve the issue through their chat support, but the response time was unreasonable. I then followed up via email, explaining the situation. To eliminate any doubt, I attached an additional photo showing the wig in its original packaging along with the pink shipping envelope. Despite this, I was asked yet again to restart the process and resubmit multiple photos that had already been provided both through the online system and within the email thread. This repeated request is, unnecessarily, time-consuming and extremely frustrating.At this point, I decided to donate the wig to a cancer patient rather than continue navigating a process that feels unnecessarily complicated. They do not need to worry about future purchases from me. While my individual decision may not impact their company financially, I will no longer support a business whose return process does not reflect the “Hassle-Free Returns & Exchanges” service for which I paid additional fees. Unfortunately, this experience has led me to believe that the promise is misleading. I also intend to share my experience, truthfully, with friends and family so they can make informed purchasing decisions.As Proverbs 11:1 (MSG) states: God hates cheating in the marketplace; he loves it when business is aboveboard.I will trust God to handle the rest.
linda lyons
February 20, 2026
Bad Wig from Ebonyline.com
Hi the reason I am writing review is due to very poor quality of the wig they sent I paid 57.99 for a Vanessa Vixon 100%human hair Ebonyline.com. When I received my box and open it the smell from the wig was awful. The box didn't have any instructions nor did it have a label for the wigs. They will not refund me my money they said once I washed it, they want take, how do they expect a person to wear something that smell as bad as that wig. You can reach me the wigs came feb18 2026 and they want honor the return it should be a law against this. I want a refund. Terrible someone from this company higher up should contact me.
Sandra Cowa
February 19, 2026
Returns EXTREMELY Difficult
Makes returns EXTREMELY difficult (on purpose) Poor communication regarding return process ( return website not legit, no real response from "chat", I had to spend time and finally stumbled upon a way to start a return,sent requested photos and then was asked to pay upfront fees- told to prepare my own shipping label but not given a shipping g address. Have ordered(spent quite a lot of money) from Ebonyline and all is good until you try to return. Small refund not worth effort.
Zanthia Turner
February 11, 2026
If I could give it no stars I would
If I could give it no stars I would. Do not buy from this company ever!!! They will take your money and even if you purchase the what’s supposed to be no hassle return, they will not refund your money! I ordered a wig from them like I have many times in the past and this is the only time that I have ever wanted to send anything back to them, unused, but they would not refund my money and I did purchase the no hassle return. They are a bunch of scammers and I suggest you take your business elsewhere.
Sheryl Y
February 9, 2026
ORDERS ALWAYS ACCURATE
I’ve ordered from Ebonyline several times and I’ve never had a problem with my orders. And I get my items quickly.
DQ Ton
February 8, 2026
I usually only order from Ebonyline
I usually only order from Ebonyline. They do a pretty good job of sending my wigs on time. I have had situations in the past where they forgot about my order but I called them and they sent my wigs right out. Sometimes I have a good experience with them sometimes not so good but compared to some of the other online wig stores I would say that Ebonyline is one of the better ones.
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