dunkindonuts.com Reviews
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2.3 / 5
Average user rating
398
Total reviews
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dunkindonuts.com Reviews
Read real experiences from customers of dunkindonuts.com.
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Nunya
March 28, 2026
Don't go!
20 minute drive thru wait for watery coffee! Dismissive staff. Staff seemed to forget we were at the drive thru window. We dumped the coffee and went to a circle K. This Dunkin location needs new management.
Dasia
March 27, 2026
Their frz coffee is so delicious and…
Their frz coffee is so delicious and they always give me extra donuts
James Friss
March 22, 2026
Wanted a breakfast sandwich told me…
Wanted a breakfast sandwich told me they were to busy to keep up with sandwiches lol all they had available was coffee and donuts are you kidding me not returning too the Malta store ever again
pobrenggalagala
March 14, 2026
I extremely disappointed!
I ordered a hot Spanish latte this morning near Baclaran Church branch, and I was extremely disappointed. It was so bland—there was barely any coffee flavor, not even a hint of sweetness. It honestly tasted like it was just milk. I was really craving coffee too.” ☕😤
Anthony Calleja
March 12, 2026
Dunkin Donuts
This was a letter I sent on February 6, 2026 to Dunkin Donut and did not receive a reply. Dear Chief Executive Officer,I am writing to share customer experience feedback regarding Dunkin and my intent is to raise twosystem-level concerns that have caused repeated frustration for customers and that appear to requireoperational attention rather than store-level correction.First, the in-store phone system is extremely unreliable. In many cases, calls do not connect at all. Whenthe system does function, it often takes 25 minutes or more to reach a staff member. This makes itdifficult for customers to place orders ahead of time, ask basic questions, or resolve simple issues withoutphysically visiting the store. For a brand built on convenience and speed, this creates an unnecessaryobstacle for both customers and employees.Second, the process for redeeming Dunkin’ Rewards points for donut purchases is inefficient. Whenattempting to redeem points for a dozen or two dozen donuts, transactions are often processed one itemat a time at the register. As a result, what should be a quick transaction can take 45 minutes or longer.This leads to long lines, customer frustration, and added strain on staff — not due to lack of effort, butdue to system limitations.There is a clear opportunity to improve this experience through POS enhancements, mobile appfunctionality, or a streamlined in-store redemption process for bulk reward purchases. Addressing theseissues would significantly improve customer satisfaction, transaction efficiency, and overall storeoperations.I am sharing this feedback in the hope that it can contribute to continued improvement and long-termoperational refinement within the Dunkin’ brand. Dunkin’ is a company many customers rely on daily, andresolving these system challenges would go a long way toward strengthening the customer experience.Thank you for your time and consideration.SincerelyAnthony Calleja
ANN S
March 7, 2026
Poor customer service all the way to the top
The nonchalant, cavelier attitude of everyone at the store level, all the way through corporate over the issue tells me everything I need to know that Dunkin is not what it once was and no longer puts customers first, it's a money grab. They've lost a customer, not that they seem to care. Perhaps going back to the values that the company had and training staff/management to handle matters in a professional, courteous manner should be reimplemented.
Hanna Lowry
February 25, 2026
If I could give 0 stars i would
If I could give 0 stars i would, my mom ordered some donuts from here, the day they were meant to arrive they were sent back to dunkin, no attempted delivery, no explanation, it’s been 11 days, we’ve not had a refund, there is no way to contact dunkin, we’ve tried to contact dpd who said to contact dunkin, there is no reply to their social media or customer service email, this is disgusting
Zinaida Avdic
February 17, 2026
Missing Reward Points
I placed a mobile order on Monday, which was supposed to earn an extra 100 points. I activated the offer before placing my order; however, the activation did not go through immediately, and no one seems to know why. I contacted customer service after picking up my order to ask what happened, and I was told that the missing points cannot be added manually. This was a very disappointing experience for someone who is a regular customer
Hi Owe
February 17, 2026
If I could give zero stars I would
If I could give zero stars I would. You're literally called dunkin DONUTS and there were no donuts for sale after 10 am? This is a regular occurrence with this location. However, when I call corporate the shitty customer service rep says "its not our problem contact the franchise owner" its literally your company?!? Billion dollar corporation and not even a single fricken donut after 10 am... WILD TIMES
DAWIT TADDESSE
February 12, 2026
1 Star only only because I actually got my coffee. I would’ve given it in a -5.
1 Star - Unwelcoming and Discriminatory TreatmentLocation: Eli Whitney DrI’ve been a Dunkin’ customer for years, but my recent experiences at this location have been deeply disappointing and frankly dehumanizing.Wednesday Incident:I arrived at 5 AM before my shift as an RBT (Registered Behavior Technician). I realized I’d forgotten my wallet and politely asked if I could get a black coffee, explaining my situation. The store manager declined, which I completely understood - it’s her job to follow company policy. No hard feelings.I sat down at one of the tables to start work until my office opened. Immediately, the manager aggressively reminded me I had “15 minutes to leave” since I didn’t purchase anything. I respected that, packed up, and left without issue.Thursday Incident - Where Things Got Unacceptable:The next day, I returned at 5 AM - this time WITH my wallet. I purchased a caramel macchiato and sat down to work on my laptop for about 30 minutes before heading to my job working with children with autism.Before my laptop even connected to the WiFi, the same manager approached me with a hostile tone, telling me I had “10 minutes and then you need to leave.” I had just purchased a drink. I politely explained that I’m a paying customer and have the right to sit and enjoy my coffee, just like at any other coffee shop.Instead of de-escalating, she raised her voice well above conversational level and continued berating me in front of other customers. When I asked for her name to file a complaint, she refused to provide it and deflected with “Why do you need my name?”The Real Issue:If Dunkin’ doesn’t want customers sitting in the store, remove the tables and chairs. You can’t have seating areas and then harass paying customers for using them. This manager’s aggressive, disrespectful approach made me feel less than human - and I’ve worked customer service for years, so I understand the challenges.In 20 years in this country, I’ve never been treated this poorly by any service worker. This isn’t about policy enforcement - it’s about basic human decency and respect for paying customers.I will not be returning to this location and cannot recommend it to anyone who values respectful customer service.
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