dsw.com Reviews
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Join 606+ users reviewing DSW Shoe Warehouse. Read verified ratings and real customer experiences on dsw.com before you order.
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1.4 / 5
Average user rating
606
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for dsw.com.
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dsw.com Reviews
Read real experiences from customers of dsw.com.
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Natasha Kline-Hughes
March 26, 2026
Received used shoes
Received used shoes
customer
March 22, 2026
Misleading delivery time
Did anything online ordering tell us that they dont ship on fridays.ordered thurs didnt ship till tuesday.took 11 days to get .no updates.came too late ,i returned to store in reno nv and did not get shipping refund, even tho cs said they would.nice but helpless clerks said call cust service.worst service ever
Nick H.
March 5, 2026
What the heck happened to them!
What the heck happened to them!? They used to be a decent spot to get shoes. Now, x2 within the past 6 months I purchased discounted tennis shoes and dress shoes from them and both times the shoes received were used returns from another shopper. The internal shipping label even noted it came from "Returns." Sorry, not sorry...end of an era for them unfortunately.
Angel
March 5, 2026
Worst customer service they lie and…
Worst customer service they lie and tell you fed ex tracking numbers its all a lie do not order online its a fake shoe warehouse..i had to beg for a refund...ai customer service too..i still cant believe the worst service
Scott Buckler
March 2, 2026
I ordered shoes with same day delivery
I ordered shoes with same day delivery. They arrived late, but that was just the beginning. Delivery came and when I opened the bag, they sent me an open box of fully laced up sneakers, not a new pair. I called the store and the manager there was rude and arrogant and offered me no help. I am a first time customer and wonder what the hell they are thinking. Some experience, huh?
BA
March 1, 2026
DSW Is Not A Good Company
I ordered 2 pair shoes, and the first pair of shoes was canceled the 2nd day. The other pair shipping schedule was changed 3 times and still haven't received them in 10 days. I called to cancel, and the representative that can't speak English well, said he couldn't canceled it. Buyer don't waste your time with this company.
mike braun
February 17, 2026
Wrong shoe size sent
Wrong shoe size sent, ai customer service at first. Then difficult to understand representative who seemed to intentionally drag out and repeat themselves to annoy you. The whole thing seemed like it was to get you to give up and just keep the shoes sent .
Consumer
February 16, 2026
If you’re thinking of ordering…
If you’re thinking of ordering something online from DSW; don’t! I waited over a week for the shoes I ordered and kept receiving notification that they would be delivered on two different dates. I finally reached out to DSW via their chat, and was told sorry, the shoes aren’t in stock so we will give you a refund. Had they let me know in a timely manner that the shoes were no longer available, I could have purchased them somewhere else rather than waiting 11 days for my shoes to arrive. So save yourself time and aggravation, and don’t order online from DSW!
Michele
February 4, 2026
DO NOT TRY TO ORDER ONLINE
DO NOT TRY TO ORDER ONLINE. Find a store. I went through 2 online orders for an item to never receive it, after months. The first one was lost in the mail so they issued a reorder. I got an emailing that the item had "shipped" with a tracking number and everything. Then when i still never received that item after a long time, I contacted customer service, again, only to find out that after they put in for the replacement the item went out of stock.... This I don't understand as i already got shipping with tracking?? And how do you not tell your customers that an item they're waiting for is out of stock and will never arrive? Im so confused and will never order from here again. Not worth the hassle. I'm sure the item is fine but if you cant receive it then what good is it?
Robert
February 4, 2026
Was told there was a 60 day return…
Was told there was a 60 day return policy, ( absolutely no mention of they can't be worn) how am I supposed to know if they are going to be comfortable and their so-called water proofing is going to work without wearing them,$115 for garbage. WE WILL NEVER SHOP HERE AGAIN ¡!!!!!!!!!
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