donnerdeal.com Reviews
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1.3 / 5
Average user rating
231
Total reviews
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donnerdeal.com Reviews
Read real experiences from customers of donnerdeal.com.
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Dan
March 9, 2026
Product malfunctioned; poor customer service.
I have been trying to get a refund or return from this company for a couple of weeks now with little progress. There are two problems:1, The product (CV-2) was of inferior quality with a noisy wireless microphone connection unsuitable for audio production use.2. The product simply failed after a few days. The receiver wouldn't charge.In their first response, Donner offered me $10 to keep the product (its initial price was $99). I declined that offer and asked for a refund or replacement. It has so far agreed to neither.
Behzad Ghashghaee
October 1, 2025
Waste of money please don’t buy this…
Waste of money please don’t buy this junk. I paid over $1000 for piano what I got is a just a junk . They don’t refund your money they make you cry and then you will give up. If you can’t afford good products like Yamaha or Casio or… just buy used brand name but don’t buy from Donner. They are just Scammers with ties and suits.that was my order #12425SP0005 from Donner scammer.
Nick Vendura
February 1, 2025
Where is my guitar
I bought a guitar from DonnerMusic last week, and they shipped a different one from what I wanted. Two or three days after I emailed them, a customer service agent responded and told me to refuse delivery, and they'd send the right one. After I refused the delivery from UPS earlier this week, however, Donner has gone radio silent, so now they have my money and the guitar, and I have no replacement. I'm out nearly $400. Furthermore, their customer service number (1-571-370-5977) does not work. I also tried to reach them via Facebook, Twitter and, on a whim, I tried calling their listed customer service numbers in the UK and Canada -- neither worked. The number they list in Canada is a plastic surgeon. Donner, I'm starting to think you're not a legit company. Please prove me wrong. This is not the first guitar or purchase I've made from you. What's going on, Donner? You're losing a good customer. Also, take a look at the review history here on Trustpilot. In the beginning, they were responding on this site to people with customer service problems. However, after around 2021, they just started ignoring people here. What is going on with this company? You are making all Chinese sellers look bad.
Freya Robertson
November 3, 2024
Horrific
Horrific. I’m starting to think this whole thing is a complete scam. I spent £450 on a piano on the 25th of October and since then they have been radio silent. No information regarding delivery, Zero response from customer service. Honestly I’m so disappointed.
Lesley Goold
September 14, 2024
Terrible in every way possible
One of the worst companies I’ve ever dealt with. Bought the djp-1000 and even though it is a budget guitar these guys are claiming these hold up against epiphone and even Gibson which is hilarious as they are so far away from even being close to epiphone never mind Gibson. Guitar wouldn’t stay in tune for even a few minute. My guitar tech told me needs a full set up and even then might be quite a poor guitar. They look ok but the list of issues I’m having with this guitar is shocking.Customer service are terrible, I’ve asked to return it and they asked me to send a video to show what’s wrong with it. All I want to do is return it because it’s a terrible product.Shame on them for getting all these YouTubers to talk up these terrible guitars and convince poor people looking for a good affordable guitar to buy them. Stay away, words can’t describe how bad my experience has been with them.
Nezih Cakir
September 9, 2024
When I unboxed the Hush-X that I…
When I unboxed the Hush-X that I received. I found the Top E string is loose. Try to install following the instructions but it was cut too short. I bought a new string and try to install but the locking at the headstock was not tightening and tuning peg was turning and never tighten the string. Sent multiple photo, videos but no resolution. This is supposed to be a travel guitar that I’ll be taking with me for a 3-months overseas trip starting on September 15th. I have been dealing via emails with support for the last 8 days. I want return label for shipping the defective guitar back and a refund.my money back
Nathália Coimbra
August 21, 2024
Faulty hush guitar, cant have a replacement
Bought a Hush X guitar that came with a fault in that makes impossible to assembly the guitar brakets for support, making the guitar pretty useless. I have sent 3 emails now and no answer. The number provided on the website DOES NOT WORK, this company is a SCAM, HORRIBLE INEXISTENT COSTUMER SERVICE, they'll rip you off of your money and then you wont replace the product cuz you wont hear from them. STAY AWAY, I'm not letting them getting away with it and am taking further steps to resolve the situation. DO NOT BUY FROM THEM
there
May 23, 2024
I don't recommend it at all
I don't recommend it at all. Don't get tempted with the price and its feature.I bought a digital piano DDP-300 worth £500 and some of right keys stopped working .
MK
May 10, 2024
This is an UPDATE hoping others whose…
This is an UPDATE hoping others whose piano broke will read this! During the 2 year warranty DONNER is great. They just send you a new piano! But after the 2 years, you are on your own! First, don't ditch your broken piano, you can FIX IT! It is mostly labor intensive of taking out a million screws, cleaning it(& wow! it is a dirt,dust,pet hair MAGNET!)KEEP YOUR PIANO COVERED BTW! Anyway once you get the top off you can start cleaning, dust is the enemy of digital pianos! You will also need a tube of white lithium grease which can order from anywhere. You will see under the cover the keys which any not working you'll need to remove,clean & re-grease. Some each key you remove individually,some in groups.(you'll need a butter knife to pry keys out!)any broken u can buy new ones cheaply! Also there are rubbery silicon pads, check for tears. You'll see where you need the grease at the back of keys & front. 99.9% of the time that is it! It will cost $10 for the grease,nothing for your labor. Use a magnetic tray for the 85 screws! It could take 3 or 4 hours but you'll think you got a new piano! I have fixed 3 of them that had "loud" keys & non working keys. If you got the wood look console piano with the sliding cover, that protects really well & if it gets any Knicks or scratches, grab a black or brown marker & touch up! Works great! YouTube has many videos how to do the repairs. Hope this helped someone.
James
April 22, 2024
The Donner Club Customer Service
The Donner Club that supplies ukuleles to Walmart and is advertised on the Walmart website has the worst customer service I have ever encountered.They are justpathetic and would not provide what they advertised in the ad on the Walmart website.They did not respond at all to numerous emails and when they did,it was days,not hours and appeared they had not even read the message I sent. I became totally dissatisfied and returned the Donner ukulele to Walmart and received a full credit.What a disgraceful customer service department!!!
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