donaldrussell.com Reviews
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3.9 / 5
Average user rating
2894
Total reviews
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donaldrussell.com Reviews
Read real experiences from customers of donaldrussell.com.
Brands may not incentivize or pay to hide reviews.
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Alex
April 8, 2026
Order D489084 - £150 order missing.....
I spent £150 purchasing meat from an Easter offer. - The delivery did not arrive on the day it was scheduled.- The application to monitor the delivery did not work.- I spent 2hrs on hold on the phone in a queue of zero waiting to speak to someone.- No response from my email requesting an update.
Laura Christian
April 8, 2026
Awful customer service (Farmison takeover)
My husband received £125 of Farmison gift vouchers for his birthday, with a purchase date of Jan 2026 and expiry date of Jan 2027. The company have since been taken over by Donald Russell who will not accept the gift vouchers. There was no email communication from Farmison or Donald Russell explaining this would happen. Why were Farmison still selling gift vouchers with a year’s validity if they knew they were about to close down and why are Donald Russell not honouring them?Awful customer service from both companies and my husband has now lost his birthday gift which the whole family clubbed together to buy. I have used both companies in the past but I would not use Donald Russell in the future.
anthony a north
April 4, 2026
I ordered meat to be delivered on the…
I ordered meat to be delivered on the 2nd April I am still waiting for my delivery on the 4th April what an absolute disgrace
David McEvoy
April 4, 2026
The best meat I have ever tasted..
The best meat I have ever tasted... Never disappointed... Great service and great products!Long live Donald Russell.
Yvonne
April 4, 2026
Ordered a number of fillet mignon…
Ordered a number of fillet mignon steaks whilst they were on offer from Donald Russell.... The best steak I have ever had! Tender, delicious... Wanted more! Thank you ❤️
Clare Amos
April 4, 2026
Unfrozen delivery
The delivery arrived completely unfrozen and the food will need to be thrown away. In fairness I should say that when DR contacted me 3 days later - due to the Easter Bank holiday they offered a refund straightaway. So I have upped my original rating (1 star) to 3 stars.
Eliz Gray
April 2, 2026
Never use again
Delivery should have been on saturday 28 march but received email late friday to state it would be tuesday 31st. On monday 30th requested confirmation of tuesday delivery as i was away rest of week and needed to cancel if this was not the case. Confirmed delivery would be tuesday. Emailed twice on tuesday as no further update received ....emails ignored. Delivery on wed ...my friend had to deal with as i was away. So much stress and hassle. Have had no bother with previous experience but this was terrible and will never use again. I would not recommend using due to this service and lack of customer service.
ozziedoggie
April 1, 2026
Simply the BEST
I have just made Donald Russells Easter dinner for two and it was the best food I've ever eaten. the lamb racks were better than any food we have ever eaten (and my father was a butcher). They have always responded quickly to any query and are amazing with customer care. In this day of "that'll do" Donald Russell goes above and beyond!!10/10 in every aspect of the business. I will be sharing my amazing experience with all friends and family.
Anthony Montague
March 21, 2026
Used this company 4 times before and…
Used this company 4 times before and sorry no more. The delivery is absolutely horrendous, Fed Ex put a time and not once have they been near it. As I write this still waiting for a delivery that was posted Thursday night. Was meant to be between 8.10 and 12.10 today ( Saturday ) now on website saying was expected today. Reckon meat will be unfrozen now. Will just chuck it , pointless ringing to complain as reading reviews you get no joy.
Catherine Connelly
March 20, 2026
Not Donald Russell anymore
Always loved my monthly box from DR, however the company has been “taken over” since just after Christmas and does it ever show?Standards have certainly slipped no doubt in the name of more profit , and it’s simply not worth the extra cost .Come back high street butchers , please!
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