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2.1 / 5
Average user rating
3347
Total reviews
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dollar.com Reviews
Read real experiences from customers of dollar.com.
Brands may not incentivize or pay to hide reviews.
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Douglas Rood
March 31, 2026
Holding deposit for 4 weeks
To wait 4 x weeks for return of the deposit is at best treating customers unfairly and at worst, well, I don’t have to say the word! Dollar may well point to their terms & conditions but a shame this is not considered important enough to highlight at the booking stage.
Joji Mathew
March 30, 2026
Reliable, Professional & Highly Recommended
I had the opportunity to rent a car from Dollar Rent A Car for a period of 5 months, and I must say the entire experience from start to finish was exceptionally smooth and hassle-free.The team was highly professional throughout, and what stood out the most was their prompt support whenever I faced any issues related to the vehicle. They were quick to respond and ensured everything was handled efficiently, which made the long-term rental experience very comfortable.A special thanks to Adharsh for his patience and assistance during my enquiries, and to Asad Khan for his professionalism during the car delivery and pick-up process.I would highly recommend Dollar Rent A Car to anyone looking for a reliable and well-managed service. You can be assured there will be no regrets.Keep up the excellent work and strong brand image!
Farha Art
March 28, 2026
Longgggggggggggg really long, really really long waiting
Longgggggggggggg waiting🙄
שי וקנין
March 27, 2026
Zero stats
Zero statsShocking customer service I haven't received such bad service in a long time. Don't go near this company. It's better to pay more.
Ben
March 26, 2026
Dollar? Never again!
I arrived at the Dollar counter exactly on time, at the right place, with a confirmed booking.Despite this, the staff claimed I was “too late” – which is simply not true. Their own General Terms clearly state that a car can be claimed within 2 hours of the booked time.Instead of honoring the contract, they told me I would not get the car and I would not receive a refund.I spent 1 hour and 42 minutes at the booth discussing with them, without any willingness to help or even acknowledge the facts.This behavior is unacceptable and unprofessional.Shame on Dollar for treating customers this way.Fortunately, I had booked through Rentalcars.com. Their team stepped in immediately, arranged a new car for me, and refunded all additional costs without any hassle.5 stars for Rentalcars.com – they saved the day.But Dollar? Never again.
Ash
March 26, 2026
I had a very disappointing experience…
I had a very disappointing experience with Dollar at DFW Airport.I originally booked a small car through Air France for around $500. However, upon arrival, I was given a vehicle without GPS or Apple CarPlay, which is not suitable when you are a foreign driver navigating in the US.The staff told me my only option was to upgrade to a much more expensive vehicle (around $1500) just to have GPS. Feeling stuck and needing to drive safely, I accepted.The next day, I returned and was then offered a different car with Apple CarPlay at a much more reasonable price (final rental around $800). This clearly shows that a suitable and affordable option was available from the beginning, but it was not offered to me.Despite this, I was still charged about $250 for the first day with the overpriced upgrade.I felt misled and pressured into paying for an unnecessary upgrade instead of being given a fair alternative from the start.I hope Dollar reviews this situation and improves transparency for future customers.
Catherine Costa
March 25, 2026
Horrible experience with Dollar Rental…
Horrible experience with Dollar Rental in Alejuela Costa Rica. Booked through Expedia, when we arrived there were hidden charges, we were quoted 564.00 online, ended up paying mandatory 1300.00. They required us to get extra insurance coverage.Customer service was horrible!
Warren So
March 24, 2026
extra charged me £152 and deposit back delayed
I've paid £109 for the car rental fee on Booking.com and left £375 for a deposit at the front desk that day (the front desk told me that the deposit would be refunded within a few days when the car is returned, but when I log in to Booking.com they show it needs 28 days to pay back my deposit, and I didn't receive my deposit yet ). They also extra charged me £152 today suddenly!! That’s insane!!!
MR IAN PARRY
March 22, 2026
Booked and fully paid in advance for a car.
Booked and fully paid in advance for a 10 day car rental. Flight to Funchal delayed for 24hrs (weather) so arrived to find they completely cancelled my booking. I would understand if I had not prepaid, but the delay was unavoidable and I was prepared to forfeit a day of my rental. These US owned car rental companies have rules loaded like a casino.Desk staff total robots and inflexible to corporate utterly ridiculous rules. I travel to Madeira x2 year and regularly have issues with car hire. It's the worst experience. The general poor level of customer service on the island doesn't help. My advice is to hire from local independent people in Funchal.
Kris Vanocker
March 19, 2026
fees on the back end
The car I rented had a catastrophic malphunction on a 2,000 mi trip. not a big deal, it happens. they sent a flatbed, hired me a lyft and even upgraded my rental! so far so good! the big problem is that after the fact, they charged me $10/ gal to fill up the car that THEY TOLD ME NOT TO DRIVE! absolutely insane. it raised my cost by well over $100.
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