doheny.com Reviews
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3.6 / 5
Average user rating
41270
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for doheny.com.
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doheny.com Reviews
Read real experiences from customers of doheny.com.
Brands may not incentivize or pay to hide reviews.
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Happy Trainer
April 13, 2026
Everything was wrong
Everything was wrong. Horrible customer service, if you can call it customer service. Ordered online, it gave a one day delivery. Confirmation gave 4 days to deliver and had some random address on it that is nowhere near me, in another city 2 hours away. I entered my home address on the online order form. Then when I call them to get it corrected, I'm told they can't correct it and I have to pay $20 for them to TRY to correct the address. Via email of course because reaching someone is impossible. Now, this product that I desperately needed is going to some random address and I'm just out the money. This company is horrible.
Jerry Markuson
March 31, 2026
new pump but parts not avaliable
Bought v/s pool pump from them after about 3 months seal started leaking called to order new seal and they said not avaliable they are still selling pump on websiteHad to pay postage to send pump back rather not deal with the hassle was will to pay for the seal
George V Elie
March 24, 2026
BEWARE!!
BEWARE!!! READ THE BETTER BUSINESS B BUREAU 1 STAR REVIEWS DON'T GET RIPPED OFF LIKE THE REST OF US ***DANGER*** BEWARE *** RIPE OFF***
Tim McCabe
January 28, 2026
Their chemicals are hazardous!
I followed the manufacturer's instructions precisely when using this company's spa chemicals and verified the water balance with both their recommended testing method and my spa manufacturer's test strips. Shortly after exiting the spa, I experienced a severe burning sensation in my legs, groin, and armpits, which developed into chemical burns and dermatitis requiring medical attention.I promptly contacted the company to report the issue. Their response focused primarily on protecting their reputation and online reviews rather than addressing my concerns. They provided a generic reply suggesting that multiple variables could have contributed to the reaction. Having used various spa chemicals over many years without incident, I find this explanation unconvincing, particularly given the immediate onset of symptoms following exposure.I requested a return of the unused portion of the product and a full refund. The company declined, citing their policy against refunds on opened products.Based on this experience, I advise potential customers to exercise caution before purchasing from this company. They appear unwilling to stand behind their products or prioritize customer safety and satisfaction when issues arise. Proceed only if you are prepared to accept the risk of non-refundable purchases in the event of an adverse reaction.
phil jesse
January 2, 2026
Worst company for Warranty
I ordered this item in November 2023 received it and we've been using it for the last 6 months. This item does not drain properly I sent pictures and asked to have it modified so that it actually drains the water off the top it's just collecting it in a pool stretching the top and eventually is going to ruin it. I've been told I'm not putting it on correctly. Water collects on sides without drain so pictures look like is loose when its stretched out due to rain or snow. This needs to be fixed but company doesn't stand by their work.
Jaron Cramer
December 30, 2025
This company will steal your money
This company will steal your money. DO NOT BUY ANYTHING FROM THIS COMPANY! I ordered a product from this company for my pool and needed to return it. They emailed me a return slip, so no issues there. It was returned at their facility via FEDEX with the right address returned and they have not given me a refund. I was told by customer serv8ce over the phone that once they receive the item, they will process the money back onto my credit card. Item was returned months ago to the right address via FEDEX.
Mark Austin
December 16, 2025
Great experience
Great experience! When my pump failed, I called and got quick help. The rep found me exactly what I needed at a great sale price. Ordered on a weekend, delivered by Thursday. Easy to install and now runs like a dream.
Scott E
October 31, 2025
Pool cover warranty
Second season on a pool cover with a ten year warranty, seam failed on middle section of cover, "warranty" covers failed seam, problem is cost for replacement ( with warranty) is more than original purchase price. I will take my business elsewhere.
DEBORAH BUNN
October 10, 2025
My custom pool cover is fabulous!
My custom pool cover is fabulous!! Very high quality mesh, new hardware, fits like a glove, well made, heavy duty straps, all around top of the line.Pricing was also the best.
Douglas Weeks
October 9, 2025
Replacement winter cover
Truth is, I was very skeptical to order sight unseen but found that working with Doheny's was very easy, questions were always answered promptly. Following their directions was easy, sent in old winter cover and was rewarded with a great replacement cover that exceeded my expectations, thank you to all involved in the process, pool covered perfect,
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