diy.com Reviews
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Join 27,020+ users reviewing B&Q. Read verified ratings and real customer experiences on diy.com before you order.
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3.0 / 5
Average user rating
27020
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for diy.com.
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diy.com Reviews
Read real experiences from customers of diy.com.
Brands may not incentivize or pay to hide reviews.
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John Dodd
March 30, 2026
Check you pay as advertisd
I was overcharged at the till by 15% as it had not been corrected. I had to re queue waiting only to have a manager agree I did not have to bring back good loaded in my car 20 minutes earlier. Wasted 30 minutes and little apology. How many others did not check.
anonymous
March 29, 2026
8 weeks for a refund .... Appalling.
I ordered a fibreglass step ladder. It was badly damaged, and B&Q arranged an uplift and undertook to refund me. That was almost 6 weeks ago. I contacted Customer Services who advised that it was for our local store to sort this and they would be in touch to confirm the refund and that B&Q's system showed the damaged ladder had been returned to the store. Nothing. I chased again. Nothing. I chased again to be told it would be escalated. That was what I was told the first time. Today I finally received email confirmation that my item had been returned - with a return date of today! (versus 6 weeks ago) and I will be refunded within 14 days from now. Absolutely appalling service. It should not have been for me to chase this. You have the audacity to chase me for a review. Be careful what you wish for. I will not be giving B&Q any further custom.
Margaret Rowley
March 29, 2026
rewards used forn elivery because items outof stock
I deliberated ordered enough to use my cash Rewards and to get free delivery. However something became out of stock so I lost the use of my cash Rewards and had to pay delivery with it.
Billy
March 29, 2026
B&Q filtered my reviews
Not the first time, B&Q blocked my product reviews in their websites. Dont' trust their good comments.
Stacey Daisey
March 29, 2026
Since decorating my children's rooms
Since decorating my children's rooms, I have ordered from b&q a fair amount and everytime they never fail. If something isn't in stock you get refunded, I had an issue with paint and the customer service was brilliant. They were willing to exchange it for free and refund the delivery charge because of the inconvenience. Will keep ordering from b&q, absolutely recommend to anyone doing DIY etc!
Robert Xerri
March 29, 2026
Door Handle
Product readily available and reasonable price.
Edward Longman
March 29, 2026
Great tools and fixings, but everything else only on
Great tools and fixings, Homewares Stuff in stores is ok, wood materials ok. Website now a mess now it’s full of marketplace tat. Would be nice to more easily filler to only b&q
Lesley
March 29, 2026
No refund for item not received
I ordered 4 items - 3 lots of paint and a roller set. Received 3 items but not the pink paint. Contacted the seller who said he didnt supply it and copied me in to an email to B&Q asking them to contact me with the suppliers details - still waiting over a week since it was sent. I want £10 refund for the pink paint but no one from B&Q dealing with it. I spend a fortune at B&Q as I run a property maintenance business and will not be ordering anything that isnt showing as in stock. May well use other suppliers like Wickes, Amazon, Ebay etc - get treated better
Deborah Campbell
March 29, 2026
Excellent thanks
Delivered fast exactly when expected.goods good quality and in perfect condition
TNT
March 29, 2026
Great products and prices
Great products and prices. But B&Q website search is awful. Also website crashed once I was browsing. Deliveries should have next day option and option to collect from local store. We live next to BQ and there was no option to click and collect. I know this was third party seller, but that should be sorted to be able to compete with Amazon. I was close to ordering from them.
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