cultgaia.com Reviews
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1.8 / 5
Average user rating
108
Total reviews
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cultgaia.com Reviews
Read real experiences from customers of cultgaia.com.
Brands may not incentivize or pay to hide reviews.
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Aneeta Goomar
March 9, 2026
Received clothing that was damaged
Received clothing that was damaged, probably worn and a wrinkled mess. A top and pants for over $1000 that turned out to be 100% polyester!I emailed them immediately and no one responded for over a week. I went ahead and processed the return. A week later they say they cannot accept return bc the items are damaged! Never worn and didn't even try on. And they are blaming me for condition after I emailed them!!!!!
C H
February 28, 2026
I bought £600 shoes that arrived worn…
I bought £600 shoes that arrived worn and damaged. I immediately sent them photos as proof and no one has responded to me. Unacceptable at this price point. I had a similar issue once with Farfetch with a faulty item and they responded and dispatched a new pair with a discount same day. If you want to be a luxury brand, act like one.
Lisa
December 29, 2025
This company makes it impossible to…
This company makes it impossible to return an item by mail. They don’t state what they charge for returns. It’s a surprise that you have to agree to upon returning. You have no way to contact the company or talk to anyone. Product are way overpriced for what they are. Will never buy from here again. Called the NY store because in over a week, no one contacted me about my return. 14 day return policy and they used one half so far.
Nicki
December 15, 2025
I walked into cult Gaia and had the…
I walked into cult Gaia and had the most incredible experience with Fatiha. She was beyond sweet and helped me with trying on some dresses and helping me with choosing what accessories to wear. She made the experience beyond enjoyable and I loved every minute of my shopping experience. I found two beautiful dresses that she helped style me in and I’m so excited to leave with them today. My only complaint is at the store didn’t have any heat on because it was broken and I was so cold, but other than that, it was a 20 out of 10 experience
Carlos
December 11, 2025
SCAM of a company
Purchased a bikini for my wife on June 22nd 2025. They firstly charged the wrong amount in store and then adjusted it after I complained. Bikini bottoms arrived different than the photos online. Went to the store to exchange the size and instead of refunding my card and charging again as their policy allows, they put the amount on a gift card without asking. Complained by email about bikini being different than online photos and they offered to take the bikini as a return if hygiene liner was in place. Sent it back and they claimed there was a stain under the hygiene liner. They sent it back to me with the hygiene liner removed and refused the return. I disputed charge with my credit card but they supposedly provided information to deny the claim. I am now left with the wrong bikini and no refund. Total scam.
Tanya Trevisan
November 3, 2025
I’d choose zero stars if it was an…
I’d choose zero stars if it was an option. I ordered a Cult Gaia dress online (with two straps( they sent me a different dress (with four straps) and now won’t even reply to my emails requesting that Cult Gaia exchange what I’ve been sent for the dress I actually ordered and paid for, or to provide me with a refund. To date I have experienced terrible customer service for such an expensive ‘luxury brand’ - the worst and I would not trust this brand.
Jo Champa
October 8, 2025
I was at the Wynn in Las Vegas and want…
I was at the Wynn in Las Vegas and want let you know how much I appreciated your manager, Jessica, she was kind , warm and great to work with you. She helped me pick something which I am having shipped( finally!) to my NY residence! Also, Kenny was a doll to work with! Sweet and helpful. Together they make a great team!
Rita Rátkai
September 17, 2025
Quick and perfect
I ordered a bag on Sunday afternoon and the courier rang with it on Wednesday morning. From California to the UK. The bag is stunning! Also the packaging is beautiful and I didn't even ask for gift wrap. Thank you!
Kristina Y
August 26, 2025
If i could give them zero i would....
If i could give them zero i would....I bought an aud $1300 dress it was too big so i ordered a smaller size.. The dress is gorgeous although perhaps not quite the quality to match the price.The customer service is absolutely appalling i have written to them 7 times over several weeks as the process for an international return is to email the company who will then manually grant a return. They will not respond with the address or an approval for an international return. They sent me just one reply citing the domestic return process which does not work internationally.. They clearly did not read the content of my email.. Now i am stuck with an extra of this expensive dress i will have to attempt to resell.. Not a seller to be trusted....
Consumer
July 23, 2025
Bags with quality issues
Bags with quality issue being sent. My store discount cupom didn’t work, sent an email and never got a response. Also, they charge you for returning items that is defective. Do not recommend.
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