crateandbarrel.com Reviews
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Join 456+ users reviewing Crate and Barrel. Read verified ratings and real customer experiences on crateandbarrel.com before you order.
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1.2 / 5
Average user rating
456
Total reviews
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crateandbarrel.com Reviews
Read real experiences from customers of crateandbarrel.com.
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J. K. Jk
April 2, 2026
Eight wine glasses shipped ride smashed improperly packed
Ordered eight wine glasses I had to be shipped. They arrived, but we're smashed bits all of them. Call the store ask them to put eight more aside for me. They wouldn't do it. So I will simply leave this review to say do not order something like glassware or pottery wear to be shipped because they don't know how to do it you don't ship glass with cardboard thin dividers. Shame on this company
paula consoli
March 31, 2026
Scam at crateandbarrel.com
The offer "Get $100 when they create a baby registry with your referral link. With one registry, they can add items from all Crate Brands." is in violation of FTC (Federal Trade Commission) guidelines regarding "Clear and Conspicuous" disclosures. A referred person would create the registry and no $100 will appear. As their support team indicated me, that is Delano, Leonardo, and Juan, indicated that there are internal terms and conditions which required a $750 purchase minimum. This is a very straight forward scam.
Kat
March 27, 2026
I had been a loyal customer and card…
I had been a loyal customer and card holder for years but I’m done!! I ordered a lamp in December which took til end of February to be shipped. It came damaged and it said since I ordered it in December, the 30 day return was up. Say what? You didn’t deliver it until February 23rd!!! I chewed them out and what do they do without telling me, send me a giftcard!! Sounds good rt? No because they were not nice about me returning it saying my photos didn’t look damaged so I had to keep sending newer pics with brighter lights to show the scratches and dents. Than she said I could mail it in for a return after some push back. I’m waiting for my refund and nope I don’t get one. I get a dang giftcard instead!!! What a joke. I’m done!!! Keep your credit card and not my business any more!!!
Elizabeth Huggan
March 19, 2026
They just lie about when they will…
They just lie about when they will deliver your item. I text to ask why no one showed up, they just lied and said “delivery will be tomorrow”, they never came. The shipping company just sent me the same form I have filled out 4 times all ready, then informed me they would be delivering to me next week. I am away on vacation next week. I just want to cancel this and try to get a refund.
Tiffany Williams
March 18, 2026
NEVER AGAIN- RUDE CUSTOMER SERVICE.
Ridiculously long hold times. Poor customer service s no matter who you talk to. Recently spoke to Jesus after waiting on hold for 23+ min. only for him to be rude and unempathetic. After years of being a customer I can no longer support antiquated systems, poorly made furniture and poor customer service. Btw. He should be fired.
Nicole Barnhart
March 16, 2026
Why do I keep shopping here
I can't even fit all of the terrible experiences I've had with this company in one review. It's impossible to speak with customer services. I have dealt with order delays, incorrect shipping charges, damaged furniture, inability to change email addresses and payment methods, the list goes on and on.
Mm
March 7, 2026
If you wanna be plagued by never-ending emails and texts
If you wanna be plagued by never-ending texts and emails, then buy something from Crate & Barrel. If you go in and block the contact, you will simply get another one the next day from a slight variation. I will never buy anything from them ever again. Obviously, after reading the endless one star reviews about the worst customer service in the world. I can only say that I’m lucky that I bought some forks. Not much thinking you’re wrong with a fork. Such a pity because over the years I have bought so many things from them and they were always amazing. I wonder who took them over?
Lucy Turner
March 2, 2026
Will never shop here again.
Not a good company. This first order will be my last. Offered a 15% discount to first time buyers, but provided a code that didn't work. I had already searched for and found a few things I needed and don't want to find others elsewhere, so I made my purchase BUT I will never shop at crate and barrel again, and would never recommend it. A dishonest company - there are better retailers out there.
Lee Murphy
February 26, 2026
Package lost and getting no help
I placed an order of plates, bowls, and dish towels- simple stuff I could have gotten in the store- on 2/16. It said it shipped on 2/17 with an estimated delivery date of 2/23. There was a huge snowstorm, so I expected a delay. As of 2/26, no active tracking is available, and the package still hasn't been picked up from the warehouse. I called on 2/24 and 2/25, but no one could tell me where my package is or when I will be receiving it. I should have just gone to the store. I won't be making purchases from Crate and Barrel online anytime soon.
Sofia Smi
February 26, 2026
The worst quality
The worst quality , purchased storage basket for my baby room . It was already all chipped less than a month ago. I can’t believe I spent $90 on this . They don’t accept return or exchange.
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