craftsy.com Reviews
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1.4 / 5
Average user rating
1495
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for craftsy.com.
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craftsy.com Reviews
Read real experiences from customers of craftsy.com.
Brands may not incentivize or pay to hide reviews.
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Kerry Herd
November 27, 2024
I emailed for help to find my pattern…
I emailed for help to find my pattern library,but I was told to go to my content,but no library icon.Not happy I had over 200 patterns .
LN Fitz
January 6, 2021
Website and customer service
This is for the website and customer service. Too bad because the actual classes and instructors are quite good.Cannot give a year's membership without the recipient having say in future years if MY CREDIT CARD would be charged again.AND if you have ever tried to leave information on their email form... let's just say that that too is impossible.There seems to be no one who can run this soon-to-be-again sunk ship.
Sara Hall
January 4, 2021
£400 down the drain
I’ve spent over £400 on Craftsy courses and have been locked out of my account. Customer services refuse to help. I’ve explained clearly that I no longer have access to the email address used to login to craftsy yet they ask me for proof of purchase and change password, all of which I cannot do. AVOID don’t make the same mistake I did. Heartbroken.
Fay Dean
December 19, 2020
Last week i was able to log in
Last week i was able to log in, review my orders I have purchased in the past and enjoy the new site.Over the past few days I can't login, I have tried changing my password with no result.Please help me.
Helen
November 23, 2020
Failure to reply to my query
I had given up with Craftsy due to the issues earlier in 2020. Without checking they did an automatic withdrawal from my account following emails they agreed to cancel and refund. The refund was sent to my PayPal account pending clearance within hours it was cancelled. I have received no replies to my following emails. In addition I have checked the classes any there is nothing new so looks as though this is money down the drain
Jane Michie
November 18, 2020
New Craftsy does not work!
Had bought classes with Craftsy, which changed to Bluprint. Now it's Craftsy again, I'm unable to login, will not reply to emails and fear I've lost them all. Rubbish customer service!
Gloria Patry
October 13, 2020
Don't even deserve one star
Don't even deserve one star. Lost everything. When I go to login it tells me my account doesn't exist. Customer service is non existent. DON'T WASTE YOUR MONEY.
Carolyn Newham
October 4, 2020
All my lovely classes are now lost
All my lovely classes are now lost. Why should anyone trust a new version no to lose these again? Please restore my classes. I PAID for them!!!VERY ANGRY CUSTOMER
Correna Tilton
September 30, 2020
I am so frustrated and Angry with this…
I am so frustrated and Angry with this company!!! I noticed today that 4 more monthly payments have been taken from my card under “craftsy” when we were informed in May the closure and that membership and payments would cease. I signed up with bluprint, they have sold it off, transferred all our details and payment details under the name craftsy onto a terrible website making it near impossible to simply remove your card details and cancel. I have not been able to access any content and yet I’m paying for it. Bluprint sent all subscribers an email in May stating that it would be closing. Since then we have not had any correspondence or notification from them. Most people have classes that they have bought and are unable to download, yet no support has been given. This is a unethical and they should be penalised for sharing data and purposely making it difficult to cancel. Customer services cannot be contacted on live chat or by phone. If customer services reads this - Respond immediately to my email request to cancel!!!
Lauren Ferrone
September 28, 2020
AWFUL
AWFUL. I was a bluprint member and it was ok. Not many new classes but I liked that you could buy projects that came with everything you needed and sometimes there was a class that walked you through it. Craftsy is a piece of poop. It's basically all the same old classes, no products sold, no free classes etc. The website is horrible to try and navigate and customer service I'm pretty sure is a room filled with a bunch monkeys. It is unfortunate and I won't continue my subscription. Like another person said go to YouTube.
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