crackerbarrel.com Reviews
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1.9 / 5
Average user rating
562
Total reviews
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crackerbarrel.com Reviews
Read real experiences from customers of crackerbarrel.com.
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Jr
March 20, 2026
No attention to detail and poor attempt to resolve issues
I placed an order for takeout and one of my meals was missing. Mistakes happen I get it, even though there's a quality check receipt that they're supposed to check off and they didn't. I called to let them know and was transferred 3x and placed on a 10 minute hold. I hung up. No one has the time or wants to deal with poor customer service and failure to resolve an issue that could have been avoided in the first place.Avoid the location on Music Valley in Nashville.
Sandora Jackson
March 20, 2026
Awesome server
Me & my hubby ate at Cracker Barrel CB0589 Jacksonville Florida. River City Station we had the pleasure of getting one of the best server’s I have ever had. His name was Sean B. First he introduced himself and asked us our names. At our surprise he remembered our names the whole time. He was on point great customer service. Brought refills without us even having to ask OMG he made a customer want to spend their hard earned money with this establishment. He needs to be server of the year!! Way to go Sean during these hard times we need servers like you.. keep it up and you will work in corporate one day👏🏾👏🏾👏🏾👏🏾 a satisfied customer!!!
JOSEPH B ROBERTS
March 18, 2026
Sitting here now
Sitting here now. Terrible service. Another new menu! Difficult to find what I want. Close these restaurants. That previous ceo screwed the pooch on this chain.
Charlene Pierre-louis
March 18, 2026
Terrible… Is an understatement….
By far the most disgusting food I’ve ever had in my life and I’m sorry to be so blunt. The food was old no flavoring whatsoever, the texture of the apples, the dry biscuits, the country fried steak that taste more like fried Salisbury steak, brown gravy that tasted like toxic salt additives. Not to mention the prices that it cost for that form of food just really blew my mind. Price isn’t an issue for me as long as the food matches the price. Unbelievably awful never again… and I don’t write reviews regularly, but I just could not let this one go.
Martha Johnson
March 16, 2026
Poor Quality for Ridiculous Price
I'm going to be honest. I never would have chosen to eat at Cracker Barrel but that is where our friends wanted to meet so that's where we went - Greenville, TX. My husband and I both had two lunch meals with waters for the drink. We both ordered the fried fish, and I had whole kernel corn as a side. I couldn't even eat the corn. I don't know if it was over-boiled or what but it was actually tough and chewy. Corn. The entire meal was mediocre at best, and that assessment is being generous. My main complaint though is with the cost, which was slightly shy of $46 - for two lunch meals that were really, truly not even good. We have plenty of disposable income to eat out, but to charge almost $46 for what we ended up being served was ... well, ridiculous.
Sonja
March 15, 2026
We stopped at the cracker barrel in…Murrells Inlet sc
We stopped at the cracker barrel in murrells Inlet sc The waitress Kimberly was awesome and very helpful!!!! the little lady sitting us had such a sweet spirit!!!! I ordered meatloaf/chicken love the chicken but my meatloaf was not cooked it was red Inside and I've had it many times!!!! the manager Sean came to my table and provided me info that it was done and sorry it wasnt!!!! they took it off my plate and Kimberly asked if she could bring me anything else I said no and Sean didn't do nothing about it nothing off he is worthless!!! he did not handle this well wow and he's the MANAGER!!!! Thanks Kimberly she sound be the manager cause she cares!!!!!!!!
Jeanne Waddell
March 13, 2026
They only give 1-bottle of syrup for…
They only give 1-bottle of syrup for 3-pancakes and then give you a container that who knows who has handled it where someone has poured syrup in it!!!! This is not a good thing at all
ellen langer
March 9, 2026
Unhealthy Food
I eat healthy but when a friend asked me to join them for a meal, I said yes. The food was all starch. No wonder why people are so fat.
Angie Barcus
March 7, 2026
I am a vegetarian that absolutely loves…
I am a vegetarian that absolutely loves biscuits and gravy and cracker barrel was the spot before today (3.7.2026)! I was informed this morning that as a vegetarian option you still use pork and tell us it's vegetarian gravy. I am absolutely disgusted and extremely disappointed with you and will tell all my folks about the lies you spread!!!!
Kristy Powell
March 5, 2026
Take out time was too long
Take out time was too long, lack of customer service and still received the wrong order. Overpriced. Every time I order from Cracker Barrel in Huntsville, I get the wrong order and always late with it too.
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