costco.com Reviews
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1.9 / 5
Average user rating
2846
Total reviews
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costco.com Reviews
Read real experiences from customers of costco.com.
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Anon
April 1, 2026
Love our nearby locations
We're weekly regulars at our location. I'm sorry to see so many other customers have had issues, but would like to impress that we've had largely good experiences with the company. The CEO's comedic but stalwart stance on hot dog prices and quality had me tickled when we first joined, and I can see why he cares. As the past few years have progressed, I've been able to heavily appreciate their stances, and even now have been pleasantly surprised to learn where many companies have been suing over the tariffs, Costco is intending to return that money to help keep prices lower and the customer experience better.Upsides: Love the chicken bake, nice shakes, great prices on a lot of items. The staff largely seem engaged and seem to more casually wear a smile. The greeter I tend to see at the Menomonee Falls location is a great guy in general, and I've gotten good support from their customer service representatives anytime we've had an issue. I've never been to a costco in any state that seemed notably different for quality in general so far, which has been a good sign of leadership points. I'm hopeful the staff condition is likewise agreeable, although I'll admit I haven't talked with many of their employees outside of their workplaces.Downsides: I'm not the biggest fan of drug testing, esp considering some of their competition doesn't expect it. Having worked with folks who can pass a drug test, but shouldn't have a job, and many who can't but cared or needed an exemption for medical reasons, I feel there's a better approach or a reason to determine if some positions are openly exempt.Likewise I've had some issue in altering the automatic service renewal, not all cards are accepted in-store, and feel I was upsold to the highest membership rating when it wasn't really needed based on our shopping trend (We buy a lot there, but after a few years I don't feel I've seen anything more than maybe a few dozen dollars worth of savings.). I recommend starting at the lowest membership and seeing how your location performs, as well as how much you spend. As a counter point, they've been extremely generous about refunding memberships as needed (such as when we needed to move. We were only a month out from renewal, but they did refund the entire year citing their policies very sternly.).General Notation: For new time customers, it helps to keep in mind one quirk about Costco is that they're great about recycling boxes for use in helping you get things in and out of the store, but ultimately a recyclable tote of some variant is advisable. Even if you can't/won't take it in the store, it'll be nice once you get to your car and need to sort everything in/out.P.S. One thing we've done over our time there is actually keep a hold of the biggest, sturdiest, and easiest to stack boxes for easy load-in/load-out. It helps make organization and placement easier, esp when we know exactly how a box will fit in our truck.
anh dinh
March 30, 2026
Claim denied despite timestamped video evidence
We submitted security camera footage showing a delivery truck on our property on October 3, 2025 at approximately 5:28 PM, along with supporting documentation of the damage. The claim was denied citing a lack of “direct evidence,” despite the timestamped footage and the ability to verify the delivery through the company’s own records (GPS, dispatch, and driver logs). This is a disappointing outcome given the clear and verifiable evidence provided. We have submitted the required information multiple times (at least five submissions), yet the claim continues to be denied while the same information is repeatedly requested. This process has been time-consuming and has not respected the customer’s time.
KATE CAMPEAUSCOTT
March 30, 2026
We are used to Sam's club. Costco is subpar.
We are used to Sam's club, which has more employees on the floors to answer questions, and has an interactive app that lets you bypass the checkout line entirely. Sam's also has a great online ordering system, and I understand Costco's is lacking. I am disappointed that such products are housed in such a poorly run oganization. The gas attendant just told my husband that his membership card is expired...he just OBTAINED IT 2 HOURS AGO!!! Whaaaaat?
michele boss
March 29, 2026
Restrictions crazy
accepting only Visa cards is absolutely crazy. Horrible idea and now I can’t shop there.
John Tuhey
March 28, 2026
Won't stand behind customer satisfaction
I have purchased a washer and dryer through them with an Allstate protection program. The Allstate protection program is worthless and takes nothing but time to try and navigate. I've invested literally at least 4 days (and months of waiting) trying to get my dryer fixed. Costco has a satisfaction warranty and given that the warranty is not working, I thought they would honor it. They will not. They sold me a dryer with a warranty provider they apparently know doesn't perform and will not stand behind their guarantee.
John Tuhey
March 23, 2026
Bought a very expensive washer and…
Bought a very expensive washer and dryer set in 2022. It has been nothing but problematic. Started burning our clothes regularly in the last six months. I called Costco, who referred me to Allstate (who is very rude, discourteous and extremely poor customer service). I had to jump through many hoops just to get my warranty registered with a dryer burning clothes (took several weeks). Then they scheduled a service tech (they give you little to no information about them). They did a no-show on first appointment. Then on second appointment they were, of course, late and I had a physical therapy appointment for cancer. The tech said nothing was wrong with my dryer and was very angry and rude on the phone and ultimately said someone from the warranty place would be in touch. Never called. I waited two months and called back Costco. They have washed their hands of it, even though, they admit they sold the warranty and "can't" do anything about it now. They sell a warranty that is useless and are unwilling to help, except send you back to a worthless and rude Allstate. I might as well decide to flush 3500 down the drain with Costco and start over. Really disappointed in their customer service in this situation. Usually a great company, but don't buy large appliances from them. EVER.
Kim Rakoski
March 22, 2026
Costco…You are slipping.
Your eyeglass dept. used to be exceptional and now it’s the same as Sam’s Club. Ok frames at best and the new employees are not up to par. Some employee named David did a shotty job fitting our new glasses to our faces and when we went back a few days later with a different issue, he was rude and condescending. The ladies who used to work in the East Peoria eye dept. were exceptional. Now it’s ok like any other place. Another issue is the rudeness of check out associates. My daughter and I share the membership and they were very nasty when we said same membership when paying. The Costco police are out of hand. Costco used to carry top quality items, now many are nothing better. You can get the same items for less at Sam’s. Getting rid of things like Ghirardelli chocolate chips and many other items they used to carry is making me rethink my membership. I’ve heard many complaints from many of my coworkers. We pay a membership for a pleasant experience and capability to purchase better items. Costco… you are slipping.
Pamela Finley
March 21, 2026
Isles not being labeled, and constantly moving products
I’m very tired with the isles not being labeled. I have the store number in my contacts, so when I can’t find things I call administration. The problem with that is they don’t know where the products are, and send you on a wild goose chase. I understand the psychology about not labeling isles and constantly moving products so you will impulse buy while looking for your item. As a result I go in with a specific list and never vary from it. I’m so fed up, I check Amazon for the product before I go to your 3 ring circus of a store!
Kwon
March 17, 2026
Out of town, no problem
Was visiting an out of town Costco and didn’t have my membership card. Thought they wouldn’t let me in but I explained the situation and they looked me up and printed out a temporary membership slip so I could go ahead and do my shopping. Nice. This is random but I really like the bathrooms here. All clean and metallic. Very comfortable.
Mr Collett
March 16, 2026
Pre ordered flowers for Mother’s Day…
Pre ordered flowers for Mother’s Day and asked for delivery on Friday. Received on Monday the day after Mother’s Day and obviously too late.
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