converse.com Reviews
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1.7 / 5
Average user rating
1430
Total reviews
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converse.com Reviews
Read real experiences from customers of converse.com.
Brands may not incentivize or pay to hide reviews.
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Carole Sanderson
March 19, 2026
Disgusting excuse for an international…
Disgusting excuse for an international well known company. My seriously ill 14 year old daughter wanted me to order her a pair of converse as a treat on Feb 10th 2026. She'd saved hard for them. They were never delivered. I contacted the company regarding this and after filling in all the relevant forms I was offered a refund, which never arrived. After waiting days for a response from them via email I contacted my bank to do a charge back and was then contacted by Converse to say because I'd started a charge back they'd cancelled the refund. Not possible as I started the chargeback 10 days after they said they had "processed the original refund". Since then my bank has been investigating it and Converses financial department have been lying and if I hadn't kept all my email correspondence with them admitting liability I'd be a pair of trainers and £65 down. They are pushing me to drop the chargeback in order to refund me. Which I won't do as if they then dont refund me I cant reopen the chargeback case. Totally Sly and under hand tactics. Today I have had an email to say they have refunded me but they won't provide me with the refund confirmation email ive requested. Funny that. They are a global business wholly unconcerned with if they screw over customers. Customer service does not exist here. I will never use Converse again. I will use a 3rd party who stocks Converse. Nearly 6 weeks on and no refund and no trainers!!
Richard Lloyd
February 28, 2026
Crap customer service and poor quality shoes recently. Long standing customer.
Bit of a shame. I've wore Converse clothes and shoes for 30 years now. However quality has slipped recently. My latest black high tops have lasted 3 months before soles are peeling. After contacting them online they won't replace and I've got to jump through hoops to get them return and wait for weeks for a refund. Customer services seem less than bothered. Never again. Seems a common theme from recent reviews. Have spent thousands over the years. Never again.
james tucker
February 28, 2026
I love the style of converse shoes but…
I love the style of converse shoes but the quality has dropped so greatly in the last few years that this most recent pair will be my last. Bought a pair of leather all star and only lasted 3 months before they were leaking because the soles had worn away. The pair before that lasted only 6 months so that's around £140 for 9 months use.
Cez
February 19, 2026
So far so good
So far so good. Ordered customised hi tops for my wedding. It said 6-8 weeks delivery but arrived within 3 ! Exactly how I wanted them to look too. I haven't wore them yet but so far so good ! I love em !!
Ann
February 9, 2026
Bad quality
The quality for the shoes is really very bad. I spent almost sgd 80 to purchase a pair for my girl to wear to school. The sides of the shoes already torn after wearing for a month. Previously I bought a pair of shoes with no branding for sgd 40 and it can even last for a year. I will not purchase this brand anymore as it is not lasting.
Lachlan Richardson
February 1, 2026
Shoes sylish
Shoes sylish, but not as durable as i would have liked They gave a refund without question.
T
January 7, 2026
Had to chase refund - why?
Please can you advise why you think it is acceptable for the customer to have to chase a refund 3 weeks after the item was delivered back to you? Why should this be the customer's responsibility? It should be automatic. If I hadn't checked my bank account I would have lost my refund. When I asked customer service about this their reply was: "The system failed like all systems do from time to time." That is not a valid or plausible response.
HH
December 31, 2025
False advertising
Purchased a pair of converse custom shoes for my son as a Christmas present. Knowing he has a wide foot, and not sure if the converse wide style would fit (and not being able to try wide sizes in town due to no one selling wide converse shoes) I triple checked the return/exchange policy. No where did it have a caveat that you could not return the custom orders. Even now, after I tried to return the shoes due to not fitting, there still is no mention of not being able to return customs. Apparently, their policy changed on custom returns 9 days before my order, however this was not mentioned on their website, which to me is a very bad business practice bordering on fraud. So now I am stuck with a $100 pair of paper weights.
APPEARANCE
December 26, 2025
I returned my package....still waiting…
I returned my package....still waiting for the refund since on the 19th......why are they even ignoring us.....I'm so disappointed with this company 🙄
It's moi!
December 16, 2025
Evri STOLE my Converse…
Update 18Dec25 - Sadly I did not/have not received my order, but I am pleased with Converse management of this in advising an investigation will start, a refund will be given and a good will gesture discount for a next purchase. Unfortunately, as long as Converse use Evri, I wont purchase directly from their website. Thanks Vega, for your support today. I think Evri have STOLEN my Converse order! (I will update my review and apologise if I get my order!) That being said, this review is not about Converse rather a review to encourage more retailers like Converse to strongly consider boycotting Evri as the preferred couriers of their goods (which are overall not cheap!) until they can get their act together! I ordered from Converse on the 6th Dec, and since the 10th Dec, after Evri confirming they have my parcel, the tracking updates have ceased! And as we know that AI bot is just going round and round in circles. I contacted Converse yesterday 15/12/25 and it is clear from the advisors response, they are perhaps used to hearing this and simply stated, give it one more day and call back, we will refund you! I mean that's good and all, but Evri are taking the mickey out of both retailers ad customers and I submit they are not fit for purpose.
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