complyfoam.com Reviews
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2.4 / 5
Average user rating
3513
Total reviews
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complyfoam.com Reviews
Read real experiences from customers of complyfoam.com.
Brands may not incentivize or pay to hide reviews.
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Antonio Bartulovic
February 27, 2026
Got into the same issue of hidden and…
Got into the same issue of hidden and intrasparent fee structure and had to pay 50% more in the cost
Ed Verwoerd
February 11, 2026
Misleading Website, Hidden Fees & No Real Returns – Beware!
I want to warn everyone about ordering directly from Comply Foam. While their website has a Dutch flag and everything appears accessible in Dutch, the fine print regarding import taxes, handling fees, and returns is buried deep and nearly impossible to find.They clearly state that they are not responsible for extra taxes, customs duties, or import charges when shipping internationally. Returns are extremely limited — you can only exchange items under very special circumstances, and even then you must return everything at your own cost. The shipping and return fees can easily cost as much as the product itself.I ended up paying over €15 extra in import and clearance fees on a small order of €27.85. If I hadn’t paid, I would have lost the product, the shipping costs, and my money. This is very poor service, misleading, and frustrating. Still not here, so hopefully quality is ok. Returning is impossible.Do yourself a favor: do not buy these ear tips directly from Comply Foam, not this brand, not this store, an EU retailer instead another brand — you’ll avoid surprise costs and have proper protection. COMPLY :I am writing regarding order CS478970.
Thomas Stage
January 20, 2026
Lack of transparency
I was hit with unexpected VAT and import charges after completing my order. At no stage during checkout was I informed that these costs would apply.The only place this information exists is in the FAQ, not in the purchase flow itself — even though the site obviously knows when an order is being placed from the EU!
Dan
January 13, 2026
Avoid – very poor customer service and refusal to resolve
I ordered foam tips from Comply in November for Samsung Galaxy Buds3 Pro. Delivery was delayed well beyond the stated timeframe, with no tracking updates. After chasing, a replacement was sent weeks later.When the product finally arrived (around 7 weeks after ordering), the tips did not fit my earbuds. I contacted support immediately and provided photos, barcode confirmation, and video evidence clearly showing the issue.Despite this, Comply repeatedly stated the product was “correct” and refused to offer a refund or alternative solution. Communication was slow, responses were repetitive, and the issue was never resolved despite extensive back-and-forth over several weeks.At this point, I have spent more time arguing than the product is worth. If something goes wrong with your order, be aware that you may struggle to get a refund or meaningful support.Very disappointing experience.
Sarang Manzoor
January 1, 2026
Comply Eartips hidden delivery and custom charges
I never got to try these foams, ordered silicon case and cleaning kit along with all size foam tips. But they did not informed regarding extra delivery charges which would incurred after reaching to your destination address. And parcel was rejected. And got my refund after too many attempts it tooks nearly 15 days. Worst customer service response extremely delayed response. Beside that i cannot explain much about quality of product or it's durability and usage information
Henrique
December 27, 2025
Great tips
Great tips, for a premium product you have to pay it's price.Great customer support, had a damaged and lost product and they sent me 2 replacements.Will buy again!
Inger Lily Hjuler Dorf
December 12, 2025
Good customer service
I ordered two sets of foam tips, but unfortunately, only one was included in the package, and I ended up paying VAT for both items at the Danish border. I reached out to customer service, and within a few days, they refunded me for the entire order even though I had received half of the order. Mistakes can happen, but I really found the customer service to be very good.
Noel
November 27, 2025
Pathetic
Expensive as hell, shipping takes a month, extra import duties to Germany.That would be a total of 43 euros for a pair of tips.Customer service is nonexistent.Absolutely pathetic.
RH
November 20, 2025
Not worth the money
I ordered these for my Google Pixel buds. Delivery was quite slow, taking many weeks before they arrived (I'm probably spoiled by Amazon, which delivers things within a few days).For the £20 I paid, they are not worth it.
customer
October 23, 2025
order placed and billed without authorization
I received notification of being billed for items I did not order. There is no meaningful customer support. I followed online guidance for closing the account. I also followed up with Shop.com who they use to secure payment. I will never use this company again. Clearly, they are fast and loose with credit card payments.
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