columbia.com Reviews
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Join 992+ users reviewing Columbia Sportswear. Read verified ratings and real customer experiences on columbia.com before you order.
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1.3 / 5
Average user rating
992
Total reviews
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columbia.com Reviews
Read real experiences from customers of columbia.com.
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Janice Slater
April 11, 2026
I have always been more than pleased…
I have always been more than pleased with the quality of your clothes. Unfortunately, not so much with the navy fleece I ordered. The fleece was thin and the sleeves were long enough for an orangutan. Fortunately, I am a sewer, so will fix that problem. XL is usually a bit large, which I like, but this time a bit snug for my taste! No I have not gained weight. Anyway, you might want to check this out.Thank you for all of my previous purchases, which were great.
TL
April 8, 2026
Would not recommend
I purchased th Peakfreak Roam™ Waterproof Walking Shoes in early March, and after only about four weeks of use, I’m extremely disappointed.At first, I was impressed. The shoes were comfortable, fit perfectly, and kept my feet completely dry.However, that initial satisfaction didn’t last. After just a few weeks of normal use, they have clearly lost their waterproofing — my socks are now getting wet on walks. For a product advertised as waterproof, this is completely unacceptable, especially given how recently they were purchased.I would not expect such a key feature to fail so quickly, which leads me to believe there may be a manufacturing defect. It’s a real shame, but without reliable waterproofing, the shoes are no longer fit for purpose. After contacting customer service I was told to purchase some waterproof spray. I pointed out that I should not have to do this after forking out so much a few weeks but I did not receive a satisfactory response.Overall, a very disappointing experience.
Unhappy User
April 7, 2026
Don't Give Them Your Email Address.
The jacket I ordered is fine and it was delivered on time. However, to get free shipping I gave them an email. The "unsubscribe" button is useless and I have "chatted" with two agents, each of which assured me they had taken my email out of their system. I'm still getting email and it seems like it will never stop.
Participant
April 3, 2026
The bootscolumbia.com site is a scam!
The bootscolumbia.com site is a scam!They don't send the packages and you won't get you money back. It's almost not possible to get in contact with them. Don't buy there please!I ordered something mid December 2025, I'm still fighting to see a package arrive or get my money back.
Luc
April 2, 2026
I ordered from the UK
I ordered from the UK, a set of "Mens Transverse Hike" Hiking boots, purchased via their amazon store. They had to be shipped from the USA but tracking was provided, I have been walking 3 to 4 miles a night in them for the last fortnight and they are like walking on clouds, just so incredibly comfy. Sure my feet get tired from the walk, I'm pushing 50 :) but they are deeply comfortable, not painful, no twinges, tweaks, sprains, nada. They are incredibly lightweight and extremely waterproof. It is a shame this company has such a low trust pilot rating as it would appear they do make some excellent products and I for one will continue to buy this footwear if I get a year out of them. I walk most days and I have size 11.5 feet so they will get a beating, if they survive the year, Columbia will have gained a customer buying these boots for the next 20 to 40 years. They are easily as comfortable as my Sketchers summer mesh trainers and those things are COMFY as hell. :) Being light weight, if they are breathable these may also be fine for summer, time will tell.
Matt Watkins
March 31, 2026
Refund still pending after a month of them receiving my item back
No problems receiving my order, however I have returned the item - I shipped it within the timeframe but I haven't received my refund yet, even though it's confirmed that they have received the package on the 24th Feb and it's now 31st March.
Sue Hulme
March 28, 2026
Refund
Can't complain about the quality of shoes but god help you if you want a refund, 4weeks so far and still waiting. for a company as big as Columbia, very poor!
Leonie C
March 25, 2026
Columbia do not follow UK law and do…
Columbia do not follow UK law and do not provide returns within 14 days of receiving a returned item. Completely unacceptable for such a large brand.
Laurine Lalande
March 24, 2026
Awful customer service
Awful customer service, don’t bother buying from them.I ordered 4 items, and UPS didn’t even attempt delivery, despite me working from home. They simply marked it as “unable to deliver.” I then had to call customer service to redirect the parcel to a nearby pickup location.When I finally collected it, 2 items were missing.I contacted customer service and was told the items had been sent, and that I needed to complete a form to confirm I hadn’t received them. I did this and then heard nothing back.As if that wasn’t frustrating enough, I returned the 2 items I did receive because I was so disappointed. However, I was only refunded for one item, even though both were sent back in the same parcel.I called customer service again and was told they needed to “investigate” with the warehouse. It’s now been over a month, and I still haven’t received my full refund.Overall, a terrible experience. If anything goes wrong with your order, don’t expect any real support or resolution.
ma theresa Williams
March 15, 2026
i have no chance to put Zero star this…
i have no chance to put Zero star this company is worst ever and also their partner ontrac shipping company do not ever place order they wont help you if your package was stolen or get lost i dont so if you get your money back .. bye columbia sportswear worst customer service ever.
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