coffeebean.com Reviews
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Join 58+ users reviewing The Coffee Bean & Tea Leaf. Read verified ratings and real customer experiences on coffeebean.com before you order.
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1.6 / 5
Average user rating
58
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for coffeebean.com.
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coffeebean.com Reviews
Read real experiences from customers of coffeebean.com.
Brands may not incentivize or pay to hide reviews.
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Stephanie Truong
March 1, 2026
I came in before 4 PM
I came in before 4 PM, probably like +20 mins early to order my drink, they had a promo buy ONE, get the other one for $1. Basically, a BOGO deal of the day. I didn’t really want coffee in my drank but that’s what they made me… UNFORTUNATELY…. They have MESSED UP MY DRANK ORDER TWICE ALREADY AT THIS SPECIFICALLY LOCATION!!!!! IT IS QUITE ANNOYING ASF. FML :/
Zach
February 5, 2026
Theft
I was wronged. Staff member was incredibly sick, constantly sneezing, and then using the same hands to make drinks after blowing nose. I was told I'd receive credit for the tossed drinks, then ghosted by corporate. I was very polite & waited months but nothing happened. This is theft in my eyes.
RonaldYork
January 28, 2026
This company sells fake gift cards…
This company sells fake gift cards through ZIFT, and then won't honor them on their website. They tell you you have to use their app which is only good for local purchases and is broken anyways. After days and many exchange emails you'll get no help at all from them, they're just scammers, and if you sign up with them be prepared to start getting spammed and non-stop at your email address. This is a horrible outfit stay as far away as you can.
Jeanne
August 21, 2025
Practically impossible to get resolution from customer service.
If you have an issue with the site or a subscription it's a chore to get a resolution.They sent me a discount code that does not work. Four days of back and forth with no resolution. They ask me the same questions that I've already given them the answers to. I work on the backend of a Shopify site. I know how easy it would be to just create a new code for me.I'm also trying to cancel a subscription. When you sign up, they suggest that you just click cancel. Not true. You email them. I've resent the email several times over the past week with no response.
Mitchell
August 13, 2025
Horrible customer service
This company automatically enrolled me in a subscription. You can't cancel on the portal. I tried doing via email. They said it was canceled then charged me....then again agreed it was canceled....then charged me again. Do not do business with them....your money is not safe. It's still ongoing even though they agreed in writing I have no subscription.
Center Stage newcome
May 7, 2025
The coffee cup folded in half when I…
The coffee cup folded in half when I attempted to remove it from my vehicle, spilling scalding, hot coffee all over my left hand and the seat of my truck!Simply a horrible experience, I will never ever go back to this place!!!!!!!!!
Malik Uzair
April 1, 2025
the order came in a very short time and…
the order came in a very short time and the service was very good thank you zariyab
Jeff I
December 17, 2024
Beware of their gift card!!!
I redeemed a lot of Citi Thankyou points and converted them into a gift card from The Coffee Bean & Tea Leaf Company. I live in New Jersey, and when I tried to order coffee online using my gift card, the website indicated that the company doesn’t deliver to my address. When I contacted the company, I was told that I needed to use the gift card at a physical company location. However, the company is California-based, and has no East Coast locations.There was no statement or warning provided by The Coffee Bean company indicating that they didn’t ship to New Jersey. Moreover, the company has no customer service number—you cannot connect with a human being there. You can only email with them, and the email responses I received basically told me, in a fake polite manner, “go eff yourself.”
Harrison Ed
December 13, 2024
Absolutely the worst customer service
Absolutely the worst customer service. Great drink but good luck if you have any issue.
pac
September 22, 2024
extremely less than poor
extremely dissatisfied with online store orderordered four canseach can delivered was dentedeach can was dented in a different placedid not order dented canswas not informed dented cans would be deliveredwas not asked if i wanted dented canswas not given a choicecbtl emailed an apology but neither compensation nor resolutionwrote they hoped i would order in the futurewill not order againwill not step into storefrontnever again
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