coastfashion.com Reviews
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1.6 / 5
Average user rating
2463
Total reviews
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coastfashion.com Reviews
Read real experiences from customers of coastfashion.com.
Brands may not incentivize or pay to hide reviews.
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Máire Walton
April 11, 2026
Fraudulent shopping site.
Ordered two dresses for emergency up and coming event and paid next day delivery. Two days later no contact… not dispatched and told to wait another week by “Kai” AI generated reply. Tried to cancel as it’s too late but got the same response. Tried several emails but they bounced back. Meanwhile credit card debited for nearly £450…There is no way of contacting Customer Service aside from “Kai”.This is not a professional company and from looking at the reviews, it looks like my money will be spending time in their account before I get a refund. Disgraceful and false advertising. They offered a service they could not offer, otherwise I wouldn’t have ordered. I’m contacting the Ombudsman regarding this as it’s a fraudulent shopping site.
Paige Wilcox
April 10, 2026
They literally steal from you.
They literally steal from you.Returned two dresses - one was faulty so they agreed to cover the cost of returns They have refunded me for one dress minus postage return cost.Will have to raise with the bank now, wish I checked reviews first before ordering wedding dresses from them - thieving bastards!STEER CLEAR NOT WORTH THE DAYLIGHT ROBBERY
Katie Thorne
April 10, 2026
Placed 3 orders returned all three
Placed 3 orders returned all three, via portal all was fine and went off correctly, now showing as delivered back weeks ago and yet still awaiting the refund. I have contacted them via their crap messenger chat multiple times and will now start to raise a dispute through my credit card. As everyone else says utterly poor company.
Ally Jarvis
April 9, 2026
Great products, nightmare service
I ordered a number of dresses on 6 March to try for a wedding on the advice of friends. This was the worst shopping experience in a long time. I spent over £1300 and was still waiting a month for a refund after returning them. I spent weeks chasing a refund and each time asked to speak to someone, and eventually when the refund went into my account, I then was told I was charged £30 for insurance on their delivery that I didn’t opt for and it’s apparently non refundable. No human has contacted me, and according to their policy if I had opted for Seel insurance my refund would have been processed in a few days, not a month? I am still waiting for a reply.
Jane Robertson
April 9, 2026
SHOCKING!
I returned 3 items that were received by Coast on 28 March, and despite contacting them numerous times there is no sign of a refund. Shocking customer service.
Lorraine Wright
April 7, 2026
Not the best service
My order was not delivered on the day that was specified. I messaged and felt that they were blaming the courier and vice versa. All of a sudden was inundated with updates. The dresses arrived but don’t suit. The returns portal did not recognise my order number so had to message again. Shout out to Kai who answered promptly, professionally and sorted my issue. I think the timeline for returns is outrageous! I have had issues returning to you before so I hope I don’t have to chase it up. If I do I hope Kai answers my message
Eliza Eagling
April 6, 2026
Coast ignoring CRA 2015
Coast are operating in breach of the Consumer Rights Act 2015. Coast have accepted that shoes arrived damaged. They said they will refund me the cost for shoes themselves but not the initial postage costs.Their explanation is that "the product is delivered on time".That ignores ss. 20(7) and (10) CRA 2015, which provides that the consumer is entitled to a refund fand that "To the extent that the consumer paid money under the contract, the consumer is entitled to receive back the same amount of money."
Taywood Treatment Room
April 6, 2026
Disgraceful! Do not buy from this company!
Absolutely shocking customer service! I paid over £100 for a dress. They sent me a completely different dress. I returned it over 3 weeks ago by tracked postage and it has been delivered to them. No communication, no refund. When I tried to contact them, I was put through to a stupid AI chatbot that couldn’t help me, except to tell me that the refund period has expired (despite me returning the item a couple of days after I received it). Coast you are DISGRACEFUL! I will be taking this further, you have stolen my money and I would like it back!
Karen Orr
April 3, 2026
Refund Robbery…
I returned an order to coast and despite many communications via their AI chatbot and promises that the refund had issued I am still waiting on a refund since 16 March and now have to raise a section 75 with my card provider - if I could score zero stars I would! UPDATE- refund received after writing this review contacting customer services via email, text message and facebook messenger and the refund amount is still not correct!!! Well done Coast Stores you couldn’t possibly be any more useless!!!
Claire
April 2, 2026
My WEDDING dress was "delivered" by…
My WEDDING dress was "delivered" by being left at my back gate at 8pm, I returned home at 9:30pm to no parcel. Contacted Coast through the text message service and they are refusing a refund due to "parcel being delivered" yes at my back gate. I am now out of pocket and no dress. Horrendous customer service. Do not shop here.
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