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3.8 / 5

Average user rating

6259

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for coach.com.

Score

3.8

out of 5

Good

6.3K Reviews

5

59%

4

6%

3

3%

2

3%

1

29%

Brands may not incentivize or pay to hide reviews.

coach.com Reviews

Read real experiences from customers of coach.com.

Brands may not incentivize or pay to hide reviews.

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T

Tyra Söderstedt

April 1, 2026

Did not get help at all

Did not get help at all. Had ordered a bag and before it even hade been shipped, the pice went down. I tried to make them fix it, but apparently they couldn’t. Which I think is awful, because I could have just ordered another one and returned the one that was about to be shipped. Which is not very eco friendly. I’m really disappointed.

J

Jm

April 1, 2026

Sent me the wrong item.

Sent me the wrong item.

J

Jan Smith

April 1, 2026

Good service and delivered on time.

Good service and delivered on time.

A

AUDREY CEDER

April 1, 2026

Excellent

I like coach bag and I also a big fan of coach

D

donaa

March 31, 2026

Good Customer service

The first bag that has arrived was defective. I've had no issues sending it back and getting a replacement. Coach's customer service fills me with confidence that any issues will be resolved

R

Rodica Miron

March 31, 2026

Very nice service

Very nice service

O

OLIVIA SHAW

March 31, 2026

I think instructions on returning goods…

I think instructions on returning goods could be better

S

Scott Williams

March 30, 2026

Great service and really happy with the…

Great service and really happy with the item ordered. Will definitely use again.

M

MP

March 30, 2026

Package was delivered as expected.

Package was delivered as expected.

K

KLAUDIA

March 30, 2026

Amazing product

Amazing product, amazing client service, fast shipping. I’m already looking for a repurchase🫶🏽

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