citychic.com.au Reviews
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2.6 / 5
Average user rating
313
Total reviews
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citychic.com.au Reviews
Read real experiences from customers of citychic.com.au.
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deanne
April 9, 2026
Johannah at Knox was amazing she…
Johannah at Knox was amazing she understood what I was looking for. Helped me match different clothes together. She went out of her way to make sure I was happy and satisfied100% will return to have her help me again 10/10
MelissaJ
April 7, 2026
Thanks Naomi!
I walked in the Watergardens store in a panic needing a dress for my wedding vows renewal in 4 days time! I'd ordered dresses online which I'd returned, I'd shopped wedding stores locally but find nothing. I walked in to the store and said to the sales assistant please help me. She was onto it straight away. Suggested a dress I never would have chosen for myself but she said try it you might be surprised and I was. I put it on and realised it was the one. After months of searching I found it. Everyone on the day said it looked like it was made for me and its all thanks to Naomi at Watergardens store. Thank you thank you thank you! So so happy
Natasha
March 28, 2026
Leave me alone
What on gods green earth is going on in the actual stores? If I tell you I'm "just looking" that means I want to be left alone. I ended up leaving. It's the second time I've tried to shop in store and I remember why I don't. No one likes a pushy sales assistant and I don't want to answer questions of a personal nature with a complete stranger.
Game Over
March 7, 2026
CityChic Elizabeth, SA is gold
My wife and i went in for individual bra sizing and had the best experience, the women at the Elizabeth SA store were very welcoming and eager to please even helped me with adjusting.Prices aren't cheap but what is these days, they even gave us a discount
Nicoletta LAURICELLA
February 16, 2026
I purchased a few dresses from City…
I purchased a few dresses from City chic and noticed that the material listed on their website didn't matchthe material dress that I actually received.I immediately messaged City Chic to let them know of this error.I paid using PayPal and let PayPal know of items received not as described and lodged a dispute/claim.Im disapointed.I m happy to return items to get a chargeback.
Tania Smith
February 14, 2026
Fashion Forward, Policy Backward
City Chic has its positives and its negatives — and I’ve experienced both.The negatives first.1. Customer service. It’s wildly inconsistent. Every store visit seems to be a lucky dip — one lovely staff member and one crabby pain in the bum. If there’s only one person on, you just hope it’s the good one. Phone service is the same — fine until returns or policy come into play, then they can turn dismissive and sometimes rude. That’s not a good look. Better vetting and proper staff training would go a long way.2. Return/refund/exchange policy. It’s too tight and, honestly, unfair. A strict four-week window with zero flexibility — in real life, that’s not always workable. The rules around tags are over the top (surely a tag can be replaced), and being told to resell items on a Facebook group is not a solution.3. Buying online but returning in store. This one really gets me. I live in the country — over an hour away on a 110km highway to the nearest store. If you can post it to me, I should be able to post it back. It’s that simple.4. Sizing. It can be all over the place, even within the same range. Which means you rely heavily on the return policy… and around we go.5. Sleeveless overload. Not just a City Chic issue, but for a brand that caters to larger bodies, you’d think there’d be more awareness here. Many of us don’t want everything sleeveless. Yet the range often feels 80% that way. The industry as a whole needs to do better.6. Pricing. Full price can feel steep for what you’re getting, especially given the inconsistencies in sizing and the strict return policy. The real value is in the sales — that’s when City Chic truly shines. But at full retail, it can be hard to justify the spend.Now the positives — because there are definitely some. 1. Quality. When you get the right size at the right price, it’s a fantastic buy. The sizing (when correct) feels like a true Aussie fit, just designed with the extra room we actually need. I’ve gone from a size 24 to a 10 and can still shop there — that inclusivity is something to be proud of.2. The good staff. When you find a great one, they’re exceptional. They go above and beyond every time. If I were the CEO, I’d be rewarding those staff properly — they’re the ones holding the brand together.3. Fashion forward. This is where City Chic shines. Larger bodies deserve modern, stylish clothing — not daggy, outdated options. City Chic understands that big girls are just as beautiful and just as fashion-conscious as anyone else. And for that, credit where it’s due.At the end of the day, I shop there because when it’s good, it’s really good. Tighten up the policies, lift the service standards, and you’d have something truly exceptional.
Jasmine Graham
December 8, 2025
Niko at city chic penrith is the absolute best!
I went to city chic in penrith plaza, nsw for a christmas party dress and it was honestly the best experience ever. Niko was simply amazing at helping me find the perfect outfit and nothing was a bother for her at all. I think I spent close to an hour in store trying on multiple dresses and outfits and she made me feel better about my body and (weight) than I ever have. After several kids and a lot of weight gain clothes shopping is always a chore for me now but the staff at city chic made my experience excellent! 10/10 recommend and I'd give 10 stars to niko if that was possible! Excellent choice in staff city chic
Helen
November 30, 2025
Disappointed
Helen 6 reviews·2 photos44 minutes agoNewSunday 30/11/25 Im so disappointed i just went to the penrith plaza store and the 2 shop assistants had such a bad attitude i went in to return a dress that i had purchased online i did not have a tax receipt but i am a member and was able to provide the tax invoice on my member account, but still gave me attitude and were hesitant to refund me saying there was no invoice number on the receipt when clearly it was there, one of the girls took a piece of paper to write down something even though my tax invoice was right in front of them. Usually i cannot talk more highly of the staff at the Penrith store as i have returned a few things over the years there and all they did was bring up my member account with no problems at all, but today the staff made me feel very uncomfortable and made out i was a problem for a issue that was so easy to resolve. And yes after all this …, they were able to refund!!!!!! Something that should of been done without a problem and bad attitude!!
Nicole
November 1, 2025
City Chic Marion What is Customer Service
City Chic Marion are rude, unreasonable. I was told to make sure I kept my receipt if needed to be returned. Nothing else .When I went to return it, I had my receipt but they wouldn't return it because the tags were taken off. So I was stuck with a dress that didn't fit me and out of pocket $160 . Not even store credit offered. I paid cashI can't actually remember the date but a blonde maybe even green in her hair. The worst customer service I've had in my life !Id like to mention Harbourtown, I mentioned the above and the lady said we will return it for you They were exceptional customer service, Marion store I will never step foot in again
Carolyn Cook
August 17, 2025
Bendigo City Chick experience …
Went into the Bendigo Victoria store to look for a formal dress for my nephew's wedding. Went on the 12.08.2025. I have been in the store before and have never had an issue. The dark haired lady was extremely condescending to me when assisting me with outfits. I kept my composure at all times and was very polite regardless of her attitude. Not good enough, if they don't like customer service, don't be employed in this industry. The experience should be enjoyable not walking out angry.
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