cigarsinternational.com Reviews
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1.5 / 5
Average user rating
163
Total reviews
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cigarsinternational.com Reviews
Read real experiences from customers of cigarsinternational.com.
Brands may not incentivize or pay to hide reviews.
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Frank
April 9, 2026
Poor shipping time
Poor shipping time. Multiple times ordering and pay extra $10.99 ups ground they can’t even get order out same day Ordered in morning April 8 weds It’s Thurs April 9 and still not shipped. They don’t give you tracking until 9 pm at night. How stupid. Holts ships at noon. Every day. Never misses
Kurt Smith
April 8, 2026
To all my Military Vet / Law Enforcement Brothers
To all my Military Vet / Law Enforcement brothersHave been enjoying a law enforcement / military vet discount for years with Cigars International. It is automatically applied to each order. My last order, the discount had strangely disappeared. I called their customer service, and received a major runaround. After numerous emails, I asked the customer service rep to please call me to figure this out. She said a rep would call me within 48 hours. That was 5 days ago - still no call or attempt to resolve. I will be taking my business elsewhere.
Mike Williams
March 31, 2026
Order cigars
Order cigars. Don’t receive cigars. Contact CI. They don’t care. Had to challenge charges on bank card. This company sucks. Stay away.
Mark
March 24, 2026
For last 6 months I was being charged…
For last 6 months I was being charged $16.+.it was for some club they say I ordered that gave me free shipping. Problem : No, my last order i paid for shipping and it was more then 2 weeks before charges started. Called and they told me I signed up on my last order. But that would mean I ordered this puro club on its own.Told there was nothing they could do.So much for over twenty years of shopping there.Never again
Andrew Pittman
March 12, 2026
Criminal enterprise
Criminal enterprise. I made one purchase as a Christmas gift and was automatically charged for Puro Perks Club membership. I caught the charge and request it be cancelled and refunded. They cancelled the payment on their web page but never refunded the $14.95. They then charged me again the next month. I call again, same exercise. They call back and confirmed the cancellation. No refund. Guess what, they billed me again. Third times a charm. I turned it over to the fraud department at my bank. Do NOT purchase anything from these criminals.Update: After I called the third time I received a email from Francis (Puro Perks) that in part read "We show that the fees we attempted to process on 02/17 and 02/25/2026 were declined by your financial institution and were not deducted from your account. Please contact your financial institution if you are noticing these fees on your statement. " This is an outright lie. I provided then the posted transaction but got no reply. My bank got one of the 3 transactions refunded. It not a lot of money. They hope you just don't notice it. Back to the fraud department at my bank
PAUL A
March 8, 2026
NEVER AGAIN
Placed a substantial order with CI & all went well. a month or so later I happened to notice TWO charges of $14.95/E, 1 in Jan & 1 in Feb. So on Feb. 27th I contacted CI & was told it was a monthly cigar club fee. I said: I am a Snow Bird, in FL for 1 - 2 months annually, so WHY would I have ever signed up for this sort of discount/promotion. (wish I had read on some other site reviews earlier about this ongoing SCAM) the gentleman, very understanding said they would provide a refund & should show up in the typical 5 - 7 days. Sure enough a refund was provide - BUT only for the 2nd charge was refunded !?? So now, wanting a paper trail on March 3rd I reached out to CI through "customerservice @ puroperks.com" I provided screen shot / cut n pastes of BOTH charges & of the ONE refund. I was astounded when BRANDON, FRANCIS & ERICA through a series of * e mails over FOUR days, continued to state that I had NOT been charged..I gave them 1 last opportunity yesterday to rectify the issue, so this morning contacted our card company who CONFIRMED that I WAS as I 110% new, charged their monthly fee on January 30/31 & that they would be refunding me & going after CI/puroperks. Guaranteed I WILL NEVER be looking to CI for product ever again - NO MATTER the deal - SPA007
Kaspars Melderis
March 4, 2026
Bought CI's White Yeti Mega-Sampler III
Complete waste of money. I bought CI’s White Yeti Mega-Sampler III and it was a total disaster. Every single cigar—from the Gurkhas to the Montecristos—was either stale or a knock-off. They all tasted like smoking a bunch of dry straws. I know my cigars, and these were way off. My friends and I tried ten different sticks and couldn't find a single decent one in the bunch. Avoid this sampler.
Mario Ardente
March 2, 2026
Garbage cugars
Bought the Victor Sinclair mother loud. Had a problem with every cigar I lit. Can't get a draw or they burn uneven. The leaf starts to unwrap never again will I buy through CI I'll stick to my local stores.
Chandler Park
March 2, 2026
My go to online cigar store
Great pricing, I buy boxes from them already every month after trying cigars at local store. Shipment was great and never had a problem, no sure why there are no so many good reviews. And sometimes you get really good deals from the site as well. It is my go to online cigar store if I need to buy in volume.
James Mills
February 11, 2026
Nothing but a fraudulent operation
I have been billed twice for 1 order that hasn't been shipped in several days. I have notified Texas AG Ken Paxton of the possible fraud by cigars international. I am also notifying my bank and doing a charge back on my card.
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