chipotle.com Reviews
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Join 865+ users reviewing Chipotle Mexican Grill. Read verified ratings and real customer experiences on chipotle.com before you order.
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1.8 / 5
Average user rating
865
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for chipotle.com.
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chipotle.com Reviews
Read real experiences from customers of chipotle.com.
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Brook Byers
March 29, 2026
Besides extremely rude staff
Besides extremely rude staff, the commerical is horridly annoying with that yup and nope crap.They are loosing customers and I shall never try them again.
Kat
March 29, 2026
Not a great first experience
So this was my first visit ever to Chipotle. I told this to the server and told her I just wanted a small nacho while waiting for some prescriptions to be filled. She pulled out a big paper boat like bowl. I asked for something much smaller and was to k d this was the smallest. I chose some rice and beans... she had to go somewhere else because everything that was in front of me was dried up and almost empty. I told her I wasn't interested in a protein and she continued to tell me the proteins I could choose from. They all looked dried up and nasty. I had her stir up the steak and said to put a little of that toward the side. I asked her 2 times to reduce the amount on her scoop before adding. Then sauces and pico and finally cheese...I skipped the brown guacamole. Food taste texture review: seasonings were good in rice and beans though the rice was undercooked (plastic like texture). The steak was disgusting and even my dog turned up her nose. It was powdery and gave off a liver like aftertaste....YUCK!!!! The warm food was not even warm. Not even room temp. The cold ingredients were not particularly cold. Everything was the same temp like at the end of a picnic when you just know you were gonna getvsick from eating it. (Thank God I didnt). The large chip bag I bought with it (Remember I went in wanting nachos) ...they were crisp and tasted good but saw smaller than the free chips that come with every carry out from my local Mexican restaurant. The food was fair. Way too much food as I never wanted a meal. For over 15.00 with no drink my small nachos snack turned into a non pleasant experience. I wont be going back to Chipotle....EVER.
Allen R
March 27, 2026
Terrible online service with charging
Terrible online service with charging. Chipotle charged my bank account FOUR times (and yes I only clicked “Submit Order” once). They charged my account over $200 and the order didn’t even go through! I tried catting with the chatbot “Pepper” (how creatively stupid) on the Chipotle website. TOTAL FAIL. “Pepper” couldn’t solve my problem then redirected me to a human rep who never even answered, even after 10 minutes of me typing “hello? Is there anyone there?” Etc. Ultimately I called and got a Chipotle human on the phone who said the charges would be reversed in a “few hours” and to “try a different card next time.” I was stunned that he had the audacity to turn this back on me and make this fiasco seem like my fault. Now I am waiting at the Sarasota Chipotle on Fruitville, and the line is out the door for this goy slop. 20 minutes waiting and only halfway to the front.
Eric
March 24, 2026
Stole my food AND my money
The doordash driver stole my food, taking a picture of a different restaurant's order sitting at the office door. I contacted customer support on the site, and the robot just said customer support was notified. When I requested a refund the request was rejected, saying "we unfortunately can't provide refunds for every experience that isn't satisfactory" and the conversation was automatically ended.
Cameron
March 23, 2026
A message about Branding and E. Coli discontinuation
Poor respect for sociopolitics in the branding environment. Fraudulent practices with the market they are in isn't normal or cool. Branded "mexican" is a bad reflection of the ingredients used, systems relied upon, and relationships with key American personnel.
ALLAN
March 17, 2026
They would not cancel or refund an…
They would not cancel or refund an order placed online.I will never place and order with such an inflexible company. I had to call my credit card company to void this order.Last two times I placed an order for pickup they lost my order and I had to wait to receive the order. I will never purchase any further from this company again in my lifetime.
Richard
March 14, 2026
Horrible slop bowls
Ironically the dictionary word of the year for 25' was SLOP. AKA-Chipotle is just that. Shocked that this POS franchise entity has a business model that is based on providing the likes of a "burrito bowl" w/zero tortilla nor nacho chips that is basically elementary school cafeteria lukewarm tasteless slop in a bowl of various items that is inedible AND a friggin' $13. I admit I was in town in a hurry near the nearby Costco on my way to a comedy gig & needed just a bit of food to satiate my belly. Their tripe is barely food-it is total garbage. How this company remains in business is a cosmic mystery-total junk in every way. Avoid at all costs.
amy preston
March 13, 2026
Overall Chipotle service
Overall Chipotle service, quality, and staff has gone completely downhill. Regardless of the restaurant I walk into, it is dirty, staff is inattentive, if ordering catering, it is near impossible unless 26 hours in advance and if you are able to order it, rarely ready on time, or you are ignored when trying to pick it up. This experience is systemic - I travel multiple states and the experience is consistent among varied locations. I refuse to order chipotle for my customers ever again, and will not go personally. Thousands of dollars of revenue the company clearly has no interest in - not to mention the word of mouth on how bad the service is. Had to tell the phone system the toilet was clogged so it would transfer me to speak with the restaurant - ridiculous!
Annie Green
March 5, 2026
Incompetent employees
I made a pickup order 10 minutes before arriving at the restaurant so it would be ready on time. When I got there, I went to the pickup counter, but my food was not there. I then went to the front counter and waited another 10 minutes until a worker finally asked what I needed. I told them the name on the order, and they proceeded to throw the food into the bag and hand it to me. By the time I received my food, it was cold and damaged. I am very unsatisfied, especially since Chipotle is on the pricier side, and I had to deal with disrespectful workers. If you don’t want to work at Chipotle, then don’t! I do not recommend going to the Chipotle in Greensburg off Route 30 it is truly a waste of time and money.
Jack Bob
March 1, 2026
There was a hair in my bowl it was…
There was a hair in my bowl it was gross 1 star
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