childrensalon.com Reviews
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3.8 / 5
Average user rating
367
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for childrensalon.com.
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childrensalon.com Reviews
Read real experiences from customers of childrensalon.com.
Brands may not incentivize or pay to hide reviews.
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cw
March 30, 2026
Had an issue with a return was lost by…
Had an issue with a return was lost by royal mail, contacted childrensalon after 2 month of the return expecting them to say its to late, but they super friedly service were so polite and sorted it out!! top customer service!
Daniella Cann
March 28, 2026
Excellent service and items
Excellent service and items. Ordered on Sunday, arrived on Monday! Very impressed. Lovely packaging and a little bag of Haribo underneath for my son. I will definitely shop again.
Elena
March 21, 2026
Never was such low service
I was buying in CS over 13 years. And every year it was getting worse and worse. My last experience was terrific. I made order from 3 March and it was for special event. I got my order only by 20 March with 2 weeks delay!! Of course it came too late for the event.I needed many times continuously to contact customer service, they promised to write back but never did, they talked to me irrelevant and not interested, when I was asking why they didn’t know what was with my parcel ( they did not know exactly missing documents for custom ) and I was claiming why they didn’t have custom lawyer to deal with docs, the customer service did not accept any fault and was telling me repeatedly “how many EU clients they have”, probably I needed to understand that they don’t care if they lose one.My pack came with 2 weeks delay and during all this time Childrensalon completely did not monitor situation , they never knew anything exactly , naming randomly every time different documents missing. They even wanted that online buyer like me would give to online shop Power of Attorney to act on custom (?!). When I already got my pack they finally wrote to me but telling that pack is still on custom and that custom needs my ID ( so it proves they are incompetent and did not monitor the situation with problematic delivery . )They even did not try/offer me in such situation to call parcel back and resend it again with all needed documents. No, they prefer to budget on lawyers, budget few dollars to re-send pack which they don’t know how to move from custom.. And it’s not first time when THEY DO NOT KNOW WHAT CUSTOM NEEDS. Prices are higher than by original brands, plus you pay 20% tax for EU orders and after all this you get irrelevant ignoring attitude, when the stuff points you that they don’t value you coz they have “lots of clients”
Carolyn Chan
January 24, 2026
The item I picked cost £137 when I put…
The item I picked cost £137 when I put it into the shopping bag. When I pay, it suddenly changed to over £200 and I can’t even request a refund. This is one of the items of my purchase, not to mention other items
Tamanah fayzan
January 19, 2026
STAY AWAY FROM THIS RETAILER
I purchased clothing from this retailer for my children. They have refused to process my refund even after I sent their items back in the condition I got them in. They do not respond to emails. Their packaging is poor or non existent . Their delivery partner left my package outside and it was damaged. They refused to take responsibility or follow consumer law. Their reply below is nothing short of lies and deception in order to not refund. There is nothing luxury about them. Poor customer services and slow processing of orders, returns and refunds. STAY AWAY from them they will do whatever they can to not refund you. Their children’s clothes are unhygienic there are so many other places that provide better protection and good customer services. These people only make excuses for their incompetence
cano can
January 5, 2026
Amazing quality and loved the sale lol.
Amazing quality and loved the sale lol.Packaging was perfect with a surprise pack of sweets which was a nice touch. Thank you. You have gained a faithful customer forever now my grandson is about to arrive.
Lalita Angelovska
December 23, 2025
Fantastic service
Fantastic service. Received my parcel in 24 hours after purchasing. So the following day as promised. What is absolutely fabulous no plastic was used in packaging! I respect that.
Kathy Stanley
December 23, 2025
Return RB881595 Childrensalon have…
Return RB881595 Childrensalon have taken my money and I’ve received no goods, refund or any further communication to the information I’ve given you. I returned the above order on the 8th November asking for the items to be exchanged for a different size in the hope I would give them to my daughter (who is expecting) for Christmas. I used your returns label and provided tracking details that the parcel was on the way to you. I provided the confirmation via the Royal Mail app. My understanding is this has not been received by you. I have had several contact exchanges with your company and my most recent is with Charlotte at Customer Care.She received all the information saying you would investigate this. You have cancelled my request for an exchange order and have provided me with no satisfactory outcome to receiving an exchange or refund. In addition, regardless of further communication to you by myself I have requested Charlotte to advise me what is happening and I have received no further communication. My bank has advised me that using a prepaid returns label provided by you. You the retailer are responsible for the package under the consumer rights act and I should have received an exchange or refund. The response to my return request has been unsatisfactory and does not meet the standards required under the Consumer Rights Act. I am asking for the return of the money I have paid you within the next 48hrs. Regards Kathy Stanley
Customer
December 21, 2025
Excellent products and lightening speed…
Excellent products and lightening speed delivery, very impressed.
J B
December 20, 2025
Disappointing durability for children’s UGG boots
I am a long-term customer of both Childrensalon and UGG, and unfortunately this experience was very disappointing.I purchased a pair of UGG boots for my 4-year-old daughter. She has worn UGG boots every winter since she started walking (sometimes one or two pairs per season), and we have never experienced this issue before.After extremely limited use — essentially one normal day out (tube travel, theatre visit, light rain) — the boots showed significant fraying at the front and looked heavily worn, as if they had been used for years. This is not consistent with what I would consider reasonable durability for children’s winter boots at this price point.I contacted Childrensalon and provided photos. The response was polite but dismissive, stating that this was “normal wear” and not a manufacturing fault. A 20% refund was offered as a goodwill gesture, which I accepted, but the boots are now not in a condition to be worn again.What is most disappointing is being repeatedly told that this level of deterioration is normal, despite many years of personal experience suggesting otherwise. This has made me reconsider both the product quality and future purchases.Update:For clarity, this pair was worn once only. Previous UGG boots worn daily for school, parks, travel and even snow remained in excellent condition and were passed on in great shape.This level of deterioration after a single use is not consistent with normal wear and supports my concerns about declining quality.
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