chicos.com Reviews
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1.7 / 5
Average user rating
175
Total reviews
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chicos.com Reviews
Read real experiences from customers of chicos.com.
Brands may not incentivize or pay to hide reviews.
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Teresa Carral
March 18, 2026
Placed an order on March 7th it took 6…
Placed an order on March 7th it took 6 days to ship it.delivery date is March 22, i called on March 12 to cancel because I will be out of town by then.The customer service didn’t help at all, they haven’t process it yet, do not understand why she was not able to cancel itThe package will be in my door step for days before I go back.
Margaret Coult
March 14, 2026
Faulty garment
I bought a full price jacket in October. Worn three times now the zipper has broken. Chicos refuse to repair, refund, exchange. Their online agent was rude and cut off the chat. Extremely disappointed in non-existent customer service.
Kim H.
March 9, 2026
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. Once they get your email address they will inundate you with spam, despite about a dozen requests to unsubscribe. BEWARE that they have no respect for an unsubscribe request and the latest emails have an unsubscribe button that no longer even works. Guess they can't be bothered with that. I will never ever buy from them again, despite the fact that I love the clothes.
Elly Ramzy
March 6, 2026
My rating is for Customer Service
My rating is for Customer Service, it used to be great until they moved it overseas. The people I talked with have a heavy accent, cannot understand the problem and will not do the simple solution to fix it.I recently ordered a jacket that was shipped, however per the postal service my package is being held because Chico’s didn’t pay enough postage, I pegged them at customer service to contact the postal service and pay them,but they refused. The item is out of stock and they can refund my money in 2 weeks, however I will loose half of my money was paid by rewards, so I will loose that. It is shameful that they have no understanding to simple solution
Marie
March 2, 2026
I haven’t gone to Chicos for a long…
I haven’t gone to Chicos for a long time since I’ve moved to Montana, but I decided to go at the Southgate mall in Missoula, Montana. The three ladies that work at the Chico store in Missoula their names are Anna, Wendy, Carol are fabulous. Their demeanor is welcoming and kind and very helpful. They know their inventory and are extremely valuable when it comes to making you feel at home and comfortable while trying on clothing. The jewelry selection and the clothing is top-notch and they truly know how to make you feel valuable. About a year ago back there were a couple of gals at the store that weren’t as welcoming and made my daughter and I feel unvalued and uncomfortable when we entered the store. They were unkind and rude, when all we wanted to do was spend our money on quality clothing so we didn’t go back for over a year and when we came to store 543 we were pleasantly surprised and happy that they got new management. The manager Carroll is one of the most delightful women to work with and Anna and Wendy are very helpful and kind as well. I highly recommend this store 543 in Missoula, Montana.
Melissa L
March 2, 2026
I ordered a dress with beading
I ordered a dress with beading. As I handwashed it the beading began to fall off. Even as it was hanging to air dry. I called customer service and there were 84 customers on the line ahead of me. When I finally received a call back the customer service representative was not friendly or helpful. I explained to her that the quality I was below standards. And was met with there was nothing she could do. I asked for some kind of refund and was offered a credit toward my next purchase. And I would have to call and wait on hold to have them apply the credit. For the prices they are asking I would think the quality of the product and customer service would be better.
Waynella McNeil
February 25, 2026
They say "free returns"
They say "free returns". Then when you process the return they tell you they deduct $7.00 when received. Hmmm. I had two returns, asked politely if I returned in the same box, could I save on a $7 return fee. NO!
Karen Wzorek
February 20, 2026
Jewelry turns dark.
The clothes are very nice for older women, but they are expensive. The jewelry doesn't hold up. I have several pieces and had to stop wearing them due to discoloration of the metal. They turn dark.
Traci
February 15, 2026
Longtime customer - marketing dishonesty
I have been a Chico’s customer for 30 years. It was my fav go-to. I’m incredibly disappointed with my last 2 orders. I shop their clearance because I’m in The Peace Corps. The “cart” shows the sale price as 50% off plus the deal of spend over $200 and get $50 off (this deal ends tonight). I put 12 items in my cart totaling $299. But when I checkout the price of each item is almost double what the cart shows. The total being over $100 increase. The last time it happened. I couldn’t see the total before I paid. I was upset then because I paid almost $200 more than I was shown. Chico’s would not cancel the order. I thought maybe it was a glitch so I shopped today. At least I can see that the total is an additional $100 to what my cart shows and I could back out before I paid. This is disappointing and unacceptable.
Maria F.
February 1, 2026
One of the worst experiences in…
One of the worst experiences in returning a item and still no refund after a month of Purchase ! They send me the wrong item!! Ordered a dress. They sent me a sweater !!I had to return it , then they tell me dress is out of stock !! Still awaiting for my refund from 12/8/25 order !! I keep calling and they say oh I will expedite the refund blah , blah, blah !! I have shopped at Chico’s for years !! Will never purchase another item & will share my horrific experience !! Get your acts together !!
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