chichiclothing.com Reviews
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2.3 / 5
Average user rating
10980
Total reviews
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chichiclothing.com Reviews
Read real experiences from customers of chichiclothing.com.
Brands may not incentivize or pay to hide reviews.
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Jo Thompson.
April 4, 2026
This company should be shut down they…
This company should be shut down they are absolutely awful. I placed an order on Coast website and did not realise the dress was from Chi Chi clothing I’ve had issues with them before. When I tried to return the item it was not coming up on Coast’s portal I was then referred to Debenhams who said I needed to post the item back to Chi Chi clothing they gave me the address and I had to pay the postage they also said £1.99 would be deducted from my return not sure why. I sent the dress back at the beginning of March and have heard nothing. I have emailed numerous times with no response. I will not order from Debenhams, Coast Chi Chi or none of these brands that come under this banner again. I am now going to go through PayPal to see if I can get refunded this way. Absolutely disgusting service.
Karen Palmer
April 3, 2026
Avoid at all costs
Avoid at all costs. 6 weeks and I’m still waiting for my refund. All they can say is they are having technical issue. Scam company do not use. Only gave 1 star as they don’t have zero. AVOID AVOID AVOID
Joan
March 13, 2026
I have been trying to return a dress…
I have been trying to return a dress purchased on 21 February 2026. The return portal is unable to locate my order. I have provided the correct order number and my postcode. I have emailed them 7 times to request a return label so l can return the item and get a refund for what is a fairly expensive dress. So far all to no avail. Chi Chi London Please advise me how I can return this item asap.
Leona
March 8, 2026
Returns process a mess. Still waiting for my refund
Slow customer service, returns portal doesnt work. Still waiting for refund over 3 weeks since they received my returns parcel. Little to no response to emails and I am still waiting for my refund. I would not recommend this company to anyone.
Marianna Markou
March 5, 2026
Returns process non existent.
I have ordered a dress which is too big. I am unable to return it as the return portal is not working. The contact number listed on their website is not active and despite having sent an email to the customer service email address provided, I have not revised a response. I would have ordered the size below, if I was able to rerun this one but having had such an awful experience I will not be ordering from this company again
Aarti Parikh
February 25, 2026
Im unable to complete my refund online…
Im unable to complete my refund online as the website says there's an error. I have emailed customer services and still awaiting a reply. Its frustrating as there is no contact number and refund procedure is not straightforward.
Jillian
February 23, 2026
I wish I read the reviews before…
I wish I read the reviews before I ordered! Bought a few different dresses for choice but there’s no way to return! Sent emails but no response
Victoria Jeffes
February 21, 2026
Impossible to return items
Impossible to return items. They dont reply to emails and online return form doesn't work.AVOID
Victoria Wood
February 18, 2026
I ordered a pair of blue satin heels…
I ordered a pair of blue satin heels for a event and paid next day delivery. They took my money and I still haven't received them yet they were ordered last week . They have only responded to one email and now it's radio silence.😔😡😡
Shahida Henna A.
February 12, 2026
Awful experience
Awful experience. I would not give them even one star. They received the return and i have proofed it, still they haven't refunded me. They gave me the impression of being a scam. Just to make money.
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