chewy.com Reviews
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3.3 / 5
Average user rating
12988
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for chewy.com.
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chewy.com Reviews
Read real experiences from customers of chewy.com.
Brands may not incentivize or pay to hide reviews.
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Victoria Long
March 25, 2026
I’ve used chewy for a lot
I’ve used chewy for pet foods, toys, cat trees, litter, dog toys and medicine. They’ve always been on time with delivery and accurate packaging. Some things are a little more expensive but they seem to take good care of everything and work efficiently with my vets office
K Scarlett
March 25, 2026
Not pleased at all
Not pleased at all. They canceled my order bc they couldn't reach the vet and still haven't refunded my money. Its been over 2 weeks now. Wouldn't recommend using them.
Zara Marko
March 25, 2026
A moment to highlight this company
I want to take a moment to highlight this company because they truly deserve it. I absolutely love what Chewy does—their fast and reliable shipping, the care they put into every package, and their exceptional customer service. It’s rare to find a company that delivers such a consistently outstanding experience from start to finish.Every interaction feels thoughtful and professional, and you can tell they genuinely care about their customers. That level of trust is hard to earn, and Chewy has definitely earned mine.I will continue choosing them without hesitation and confidently recommend them to anyone looking for quality, reliability, and top-tier service. Truly exceptional!
Tracy
March 24, 2026
Excellent Customer Service But Prices Aren't as Competitive as They Used to Be
Chewy's customer service is always exceptional. My only complaint is that they use FedEx, and while I have no problems with FedEx in general, when I'm ordering chicken feed, the boxes are heavy. Our driver prefers to push those boxes out of the back of the truck and into the driveway, then leave them. With an area retailer selling Kalmbach at the same price, it's easier to get feed elsewhere. I'm noticing that for many of my regular purchases, the prices locally are the same or cheaper.
Ed Caywood
March 22, 2026
Been a customer for years
Been a customer for years, recently lost our Lab of 13 years, Chewy sent us a momento commemorating our girl. Thank you, Chewy
Dawson
March 22, 2026
Bait and Switch
The company is fine surface level. But if you ever have a shipping issue using their awful carried OnTrac you will be stuck without your animals meds for weeks. After 3 awful interactions with customer service I will NEVER use this comapny again
Rachel F-S
March 21, 2026
5 stars, hands down
We have been using chewy for about 5 or 6 years, and we LOVE them. They have competitive prices, a great autoship discount, and incredible customer service and responsiveness. We’ve even used the connect with a vet feature in a weekend semi-emergency, and they were also wonderful.
Helen
March 20, 2026
Exceptional Customer Service!
Chewy's customer service is truly exceptional! Not only are they quick to refund or replace any items requiring attention but are also compassionate and caring toward their customers! I recently contacted them regarding an issue with an order and referenced the recent loss of my beloved poodle. A few days later, I received a beautiful memorial stone decorated with my sweet girl's name. I was so deeply touched, i cried. They also sent me a get well gift as i had recently been discharged from the hospital and the kind representative noted how sick i had been during our phone conversation. Thank you for your kindness and incredibly thoughtful gestures! You're hands down the best online company I've ever encountered!
Dienna Garcia
March 20, 2026
Awesome customer service
Awesome customer service. It is my experience that chewy has the best customer service in the world. They truly care.
Oz
March 19, 2026
I want to 1st State
I want to 1st State, I think Chewy Products are Great.Customer Service is very Good.I Do Not care for their autoship option.I order as NEEDED.I had a problem with shipping, shipment packing wasnt good. But after speaking to Customer Service, I hope my future shipments will come in Properly.
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