charlottetilbury.com Reviews
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4.5 / 5
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19849
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charlottetilbury.com Reviews
Read real experiences from customers of charlottetilbury.com.
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Victoria Penfold
April 9, 2026
Disappointing “masterclass”
Disappointing masterclass. We spent £50 for my Mum & I to attend the Charlotte Tilbury Makeup Masterclass at the Voco Hotel in Fareham this evening (9th April 2026). Having seen other people’s experiences online, I had high hopes. Other reviews I’ve seen spoke of 20% discounts off retail prices, the price of the ticket being redeemable off products, and a goodie bag filled with some samples and at least 1 full sized product (some even had banded tote bags). They also spoke of a detailed masterclass (with around 20 people in the room) where you could get up close & really learn how to use the products. This was worlds apart. A large auditorium packed full of people, with no opportunity to see up close what was being done, and no real opportunity to test any products or ask any questions 1:1. No discounts on any of the products being sold either (in fact some were actually even priced higher than what they are available for on the app, which was very confusing). The goody bag consisted of a 7ml sample of magic cream, a 2ml mascara sample, 3ml cleanser sample and 1.5ml perfume sample. We were given a £10 voucher we could have used against a full size product, but it still worked out better value to just order from the app instead. I can’t see the value for the £50 I spent to be honest. Probably wouldn’t bother going to another one. Very disappointing.
Evi
April 9, 2026
Natalie M and Sonia were amazing
Natalie M and Sonia were amazing, they were helpful and my issue was resolved quickly and effectively.
Ellie-Mae Ansell
April 9, 2026
Got in touch with customer support…
Got in touch with customer support after my delivery was damaged, Janath was very quick to help and solved this issue for me
Carron Walker
April 9, 2026
Best customer service
Laila was amazing at Charlotte Tilbury today. Great customer service and was very helpful, friendly, professional and really went the extra mile.She sorted out my order as has been lost in transit and has re ordered.Best customer service I have had from anywhere in a long time.Laila is a credit to your company.
Tasj D
April 9, 2026
Great customer service
Great customer service. Unfortunatly we received an empty box. The content was stolen. Got in contact and Chloe gave us excellent service.
Lily
April 9, 2026
Zulekha Handled my query with…
Zulekha Handled my query with professionalism and it was handled within seconds, strongly recommend and I am very happy. I love Charlotte Tilbury products and won’t use any other makeup brand
Tracey Holtham
April 9, 2026
Online Chat customer service
I had missing items from my parcel which was all professionally dealt with by Chloe on the customer care chat.
Vale Va
April 9, 2026
Great service
Great service
Miranda
April 9, 2026
A huge thank you to Natalie M in…
A huge thank you to Natalie M in customer care. I had by mistake ordered delivery to an old work address 90 miles away. It was Easter Sunday and therefore no phone lines open. Through the webchat Natalie arranged a change of delivery address. This arrived today to my home address so a big thank you and in time for my holiday.
Izabella Krzyśków
April 9, 2026
Rose-Ann was a fantastic help
Rose-Ann was a fantastic help, she handled all my concerns regarding late shipments with great care and efficiency. Although I'm still waiting on one order, I know I'm in good hands and my concern will be addressed once I reach out. The communication and interactions really shows care for customers
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