chanel.com Reviews
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1.8 / 5
Average user rating
964
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for chanel.com.
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chanel.com Reviews
Read real experiences from customers of chanel.com.
Brands may not incentivize or pay to hide reviews.
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Olga Papionok
April 3, 2026
Smell didn't stay even for a couple of hours
Nice package,a very pleasant smell,however aroma has disappeared after a couple of hours. It was a present for my mum and I am very disappointed. The sample which arrived together with this perfume is much better,I could smell my clothes the next day. For the price I paid ,I expected a much better quality. Will not buy from you again guys and will not recommend it to anyone.
Elena
April 1, 2026
The website is a disaster
The website is a disaster. Very slow, constant errors, messages like “Access denied”… Very strange for a very expensive luxury brand.
Erin Leahy
March 31, 2026
Kingston Fenwicks - Leia - extraordinary!
I went to Fenwick, Kingston Upon Thames and had the BEST time discussing all things Chanel make up with the lovely Leia. An extraordinary customer service rep for Chanel; knowledgable, patient, kind! I’ve had a tricky couple of weeks personally and what I thought was just going to be a quick sample in-store turned out to be a totally transformative experience. I was always a fan of the brand but with people like Leia working for the brand that fandom has increased! Well done Leia!
Janice Seddon
March 19, 2026
Spent 30 pounds on this soap might as…
Spent 30 pounds on this soap might as well bought a pound cheap block of soap total rip off. No smell whatsoever
anna
March 19, 2026
Bad customer service
Today went into the store to buy something and the staff were really rude to me they were friendly to other people. They were ignoring me the whole time when i was just trying to buy something very bad service.
Thomas Williams
March 15, 2026
Karen makes you wait in the cold
Jordan, the Karen of security guards. Shops empty in bal harbour makes mum with baby wait outside 20 mins just to see if they had something quick. Literally two second question made to wait outside. Don’t get that with van cleef. If you can’t afford the staff are you really a luxury brand. Pound shop services nothing high end about that and not the first time. Hermes are even worse. About time we boycott these brands
Customer
March 12, 2026
I have to disagree
I've to disagree with some of the negative reviews about the CHANEL customer care team. While I cannot speak for others, I can share my recent experience which was nothing short of excellent. The representative I spoke with over the phone was courteous and professional.I've been using CHANEL skincare, makeup, and fragrance for decades. 2 weeks ago was the first time I reached out to the customer service regarding an issue with a makeup powder and nail polish. The lady I spoke with was knowledgeable, helpful, and pleasant. She was patient throughout the conversation, understood my concerns immediately and provided clear instructions on the replacement process.For my convenience, she kindly posted me 2 prepaid envelopes for returning the items for investigation. What impressed me most was the details she provided- she emphasised the importance of obtaining a receipt from the post office as proof which was something I wouldn't have thought of. She also provided clear timeline that I would hear back from them within 10 days.I posted the items on 26 Feb in the afternoon, and exactly 2 weeks later, today on 12 March early morning, I received my replacement parcel from CHANEL! During these two weeks, they kept me informed of every step- from confirming they received the parcel, investigating the products, issuing credit, to confirming my selected item, and finally informing me the replacements were sent. They even provided tracking number for the special delivery. I received an email from them confirming that the parcel was collected by DPD yesterday, and it arrived this morning around 7am. I'm impressed!They even included samples in the parcel for me to try, which was a nice touch. I have nothing but good things to say about the CHANEL customer care team. Throughout my interaction with them, they did their best to meet my expectations, demonstrating excellent effort with a professional attitude. I truly appreciate what the team did for me.
Humor Hive
March 10, 2026
"Honestly been burnt by a few overhyped…
"Honestly been burnt by a few overhyped skincare brands before — you know the ones that are everywhere on socials but do absolutely nothing for your skin 😅 My dermatologist actually suggested trying Chanel's skincare line and I'm so glad I listened. Super lightweight formula, perfect for our harsh Aussie sun, and my skin has been consistently clear and hydrated. No fuss, just results. Would 100% recommend! 🌞⭐⭐⭐⭐⭐"
Tiff Demarets
March 7, 2026
Extremely poor customer service
Extremely poor customer service. Received dust bag with no perfume. Spent $200 and got nothing. When I called they said they were going to overnight it. They never sent any tracking info and 3 days later I still haven’t received it.
Luke Leighton
March 1, 2026
Ordered perfume from Chanel
Ordered perfume from Chanel. Never even got the perfume but it was a gift so i didn't notice that the gift wrapping was empty until after the 14 day period. I was told by customer service I'd get nothing in return. Easily the worst customer experience I've ever had.
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