chainreactioncycles.com Reviews
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4.1 / 5
Average user rating
148135
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for chainreactioncycles.com.
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chainreactioncycles.com Reviews
Read real experiences from customers of chainreactioncycles.com.
Brands may not incentivize or pay to hide reviews.
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chris towers
March 24, 2026
item delivered as promised
item delivered as promised
Richard Hughes
March 19, 2026
The speed my product I purchased to…
The speed my product I purchased to turn up was absolutely amazing. I was worried that a part that broke would stop me from riding the weekend,disappeared as chain reaction had it in stock and delivered it in less than 24hrs
Richard Law
March 14, 2026
1st class service!
1st class service!
Patricio Peralta
March 14, 2026
Very clear online shop
Very clear online shop. Ordered from Switzerland on a Saturday and had my product on Friday. It was a pleasure.
Karl
March 3, 2026
I've used this company several times
I've used this company several times. I bought a brand x dropper post to replace a previous one from a different merchant I had to send back after only one day. I chose brand x because it seemed to have a different mechanism and come with instructions ,from videos I have watched ,however ,I was horrified when I received it because it had exactly the same mechanism as the one that broke and no instructions. So, I struggled to assemble it. I don't know how they expect normal everyday people to be able to connect these things.Once assembled pleased to say it works and it works far more efficiently than the previous one, which imploded pretty quickly.I paid a premium £9.99 for next day delivery as this was a time sensitive purchase and I did not get it the next day.If this post lasts more than six hours ,like my last one failed to do, I'll be impressed.
Mike Cummins
March 2, 2026
Fantastic company
Fantastic company. I hadn't counted on a more than 50% "tariff" so I had to abort shipping here to the US. Chain Reaction Cycles could have said the seat post was lost and never returned to them, but they didn't, and gave me a full refund. I really wish I could have bought from them, but thanks to some horrible US policies, I couldn't afford to.
Alison Cable
February 19, 2026
Amazingly quick delivery
Amazingly quick delivery ! Thank you
Gerry Thomas
February 18, 2026
Incorrect Tyre size supplied
I ordered a tyre and you sent the incorrect size. I could find no phone contact details that worked so I e-mail your customer service and have received no answer. The parcel is too big for regular post. In this situation I would expect you to collect the incorrect tyre and deliver the correct size I ordered. A poor service
Daniel Kedney
February 6, 2026
Happy with my experience
Recently ordered a new carbon Prime handlebar. Good ordering process and good shipping time as well. First order from the new ownership and happy overall.
daniel sanders
January 22, 2026
I haven't received my order
I haven't received my order. No contact details on website. So unable to find out what is going on
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