chadwicks.com Reviews
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Join 164+ users reviewing Chadwicks of Boston. Read verified ratings and real customer experiences on chadwicks.com before you order.
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1.3 / 5
Average user rating
164
Total reviews
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chadwicks.com Reviews
Read real experiences from customers of chadwicks.com.
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Marie Pelfrey
March 16, 2026
Worse company ever and terrible…
Worse company ever and terrible customer service
Krista
March 11, 2026
From Greatness to Ridiculous
In the 1980s and 1990s I ordered EVERYTHING from Chadwicks. The clothing was beautifully styled, quality material, amazing variety, and good prices. Always true to the catalog, and great customer service. After living abroad for a period of time, I came back in 2010 to discover EVERYTHING had changed drastically. Ill-fitting, poorly made, low thread count, not as advertised, small selections, wrong sizing, and ridiculously high prices. Terrible customer service. The company returned my last attempt at returning items, even marked through the shipping label they had given me to use. The box was completely torn up. Please, STOP claiming you are an American company.
Kim E
February 27, 2026
Poor Business Practices
Ordered a skirt. Then, immediately called to cancel the transaction. I found a number of suspect things on the site that made me reconsider dealing with the company. The customer service representative I spoke to said the transaction had already been processed, so my request couldn't be honored. Fortunately, I paid via PayPal, and when speaking to the customer service representative there, I was told the transaction was pending, but hadn't gone through. I also want to add that the Chadwick's Customer Service number with its various options just cycles through the menu repeatedly. The only option that worked was for New Orders. This is how I got transferred to a live customer service representative after speaking to someone who had me repeat all of my information to then end up telling me she couldn't be of service. I would never deal with this company again!
Lula Walker
February 18, 2026
Mixup Order -Wrong name and shipping Addr. Charged to me
I purchased via phone a cardigan on 11/14/25 via order # W9190755 and paid via my Citi Master Card. When my Order Confirmation was emailed to me it has an incorrect shipping address and name on it, so I emailed Chadwick of the mixup. They never corrected it and I haven’t received the cardigan sweater. The charge showed up on my Citi statement, which I disputed and Citi did a credit back to me. After they investigated with Chadwick, who sent them the Order confirmation with the wrong name and shipping address, Citi reversed the charge back to me.
Lorraine
November 10, 2025
DON'T RECOMMENT-NO CUSTOMER SERVICE
Ordered a wool blazer from them and when I got it, it was not of the quality that I expected, and it was very itchy. Sent it back per their instructions and the BIG SILENCE TREATMENT. No customer service, no live body on the other side. So, looks like I'm out the $79.99 + tax. DON'T RECOMMEND AND WILL NEVER EVER DO BUSINESS WITH THEM AGAIN.
patricia crandall
October 23, 2025
I am very angry about my experience…
I am very angry about my experience with Chadwicks. I ordered a pair of pants. The pants were too large. I sent them back and requested a smaller size. The pants never came. After several weeks, I called customer service and was told that I would receive a refund of $34.19. I paid $44.99 for the pants plus shipping charges which put my total cost over $64. Do not order from Chadwicks.
Sharon A
October 9, 2025
Outrageous shipping charges
So disappinted! I have purchased many clothes from them in the past and have been very pleased with the quality. However, outrageous shipping charges ($17.95 on a $69 order of two pieces), will prevent me from ever ordering from them again. Chadwicks - listen to your customers. This is a prevalent complaint among all Trust Pilot reviews. You have to be losing many, many loyal customers.
j p
October 5, 2025
Paid for a sweater 3 times that I still do not have!
The first time I ordered the sweater it was too large. I filled out the form for an exchange. I waited 6 weeks to received my exchange When it did not arrive I called customer service (in Korea). They had canceled my order and returned my money minus shipping, handling, fuel surcharges and tax ( over $20). I was told if I wanted the sweater I would have to order it again plus the additional charges. As it was a gift, I ordered it again. When the package arrived it was someone else's order with my name and address on the outside of the package. I called customer service again (in Korea) . She said she would send the sweater without charge as I had already paid for it. 10 minutes later I received a message that she had charge my credit card again!!! I HAVE PAID FOR THIS SWEATER 3 TIMES AND I STILL DO NOT HAVE IT!!!
TP
October 2, 2025
Very disappointed in what used to be my…
Very disappointed in what used to be my go-to catalog company. The shipping, support, etc. has gone down hill drastically. I reached out three times to resolve a duplicate order issue online and never received a response. The I called customer service and was told it would be resolved - three weeks later I had to call again. Will not be shopping here any longer.
Lynn
September 4, 2025
Nothing but aggravation and failure to honor merchandise credit
Emailing them was fruitless. Calling customer service is pointless, unless frustration and aggravation are what you're after. Bottom line: They will not honor my merchandise credit that has no expiration date. This company was better years ago. Now, I'll take my business elsewhere.
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